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Evidence Guide: PSPGEN059 - Benchmark performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN059 - Benchmark performance

What evidence can you provide to prove your understanding of each of the following citeria?

Design benchmarking approach

  1. Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.
  2. Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.
  3. Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.
  4. Prepare a project plan and have it approved.
Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a project plan and have it approved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish benchmarks

  1. Identify key result areas for benchmarking in accordance with determined scope and objectives.
  2. Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.
  3. Confirm benchmarks or make arrangements to develop and/or use them.
Identify key result areas for benchmarking in accordance with determined scope and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm benchmarks or make arrangements to develop and/or use them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake benchmarking exercise

  1. Establish and resource staffing arrangements.
  2. Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.
  3. Manage benchmarking exercise in accordance with timeframes and budgetary constraints.
Establish and resource staffing arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage benchmarking exercise in accordance with timeframes and budgetary constraints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse information

  1. Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.
  2. Encourage input to ensure outcomes are valid, reliable and useful for improving performance.
  3. Gather organisational data, collate with information from consultation and analyse against benchmarks.
  4. Discuss benchmarking findings with staff and management, and incorporate feedback into final results.
Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage input to ensure outcomes are valid, reliable and useful for improving performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather organisational data, collate with information from consultation and analyse against benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss benchmarking findings with staff and management, and incorporate feedback into final results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on and/or act on benchmarking outcomes

  1. Write and present benchmarking report to meet audience needs.
  2. Identify areas of excellence, strengths and recommendations for improvement in the report.
  3. Develop a strategy for phased implementation of recommendations when required.
  4. Preserve and store research information to provide historical data for subsequent benchmarking exercises.
  5. Act upon and/or implement benchmarking outcome recommendations.
Write and present benchmarking report to meet audience needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas of excellence, strengths and recommendations for improvement in the report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a strategy for phased implementation of recommendations when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preserve and store research information to provide historical data for subsequent benchmarking exercises.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act upon and/or implement benchmarking outcome recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design benchmarking approach

  1. Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.
  2. Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.
  3. Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.
  4. Prepare a project plan and have it approved.
Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a project plan and have it approved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish benchmarks

  1. Identify key result areas for benchmarking in accordance with determined scope and objectives.
  2. Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.
  3. Confirm benchmarks or make arrangements to develop and/or use them.
Identify key result areas for benchmarking in accordance with determined scope and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm benchmarks or make arrangements to develop and/or use them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake benchmarking exercise

  1. Establish and resource staffing arrangements.
  2. Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.
  3. Manage benchmarking exercise in accordance with timeframes and budgetary constraints.
Establish and resource staffing arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage benchmarking exercise in accordance with timeframes and budgetary constraints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse information

  1. Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.
  2. Encourage input to ensure outcomes are valid, reliable and useful for improving performance.
  3. Gather organisational data, collate with information from consultation and analyse against benchmarks.
  4. Discuss benchmarking findings with staff and management, and incorporate feedback into final results.
Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage input to ensure outcomes are valid, reliable and useful for improving performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather organisational data, collate with information from consultation and analyse against benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss benchmarking findings with staff and management, and incorporate feedback into final results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on and/or act on benchmarking outcomes

  1. Write and present benchmarking report to meet audience needs.
  2. Identify areas of excellence, strengths and recommendations for improvement in the report.
  3. Develop a strategy for phased implementation of recommendations when required.
  4. Preserve and store research information to provide historical data for subsequent benchmarking exercises.
  5. Act upon and/or implement benchmarking outcome recommendations.
Write and present benchmarking report to meet audience needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas of excellence, strengths and recommendations for improvement in the report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a strategy for phased implementation of recommendations when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preserve and store research information to provide historical data for subsequent benchmarking exercises.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act upon and/or implement benchmarking outcome recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Design benchmarking approach

1.1 Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.

1.2 Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.

1.3 Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.

1.4 Prepare a project plan and have it approved.

2. Establish benchmarks

2.1 Identify key result areas for benchmarking in accordance with determined scope and objectives.

2.2 Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.

2.3 Confirm benchmarks or make arrangements to develop and/or use them.

3. Undertake benchmarking exercise

3.1 Establish and resource staffing arrangements.

3.2 Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.

3.3 Manage benchmarking exercise in accordance with timeframes and budgetary constraints.

4. Gather and analyse information

4.1 Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.

4.2 Encourage input to ensure outcomes are valid, reliable and useful for improving performance.

4.3 Gather organisational data, collate with information from consultation and analyse against benchmarks.

4.4 Discuss benchmarking findings with staff and management, and incorporate feedback into final results.

5. Report on and/or act on benchmarking outcomes

5.1 Write and present benchmarking report to meet audience needs.

5.2 Identify areas of excellence, strengths and recommendations for improvement in the report.

5.3 Develop a strategy for phased implementation of recommendations when required.

5.4 Preserve and store research information to provide historical data for subsequent benchmarking exercises.

5.5 Act upon and/or implement benchmarking outcome recommendations.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Design benchmarking approach

1.1 Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.

1.2 Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.

1.3 Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.

1.4 Prepare a project plan and have it approved.

2. Establish benchmarks

2.1 Identify key result areas for benchmarking in accordance with determined scope and objectives.

2.2 Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.

2.3 Confirm benchmarks or make arrangements to develop and/or use them.

3. Undertake benchmarking exercise

3.1 Establish and resource staffing arrangements.

3.2 Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.

3.3 Manage benchmarking exercise in accordance with timeframes and budgetary constraints.

4. Gather and analyse information

4.1 Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.

4.2 Encourage input to ensure outcomes are valid, reliable and useful for improving performance.

4.3 Gather organisational data, collate with information from consultation and analyse against benchmarks.

4.4 Discuss benchmarking findings with staff and management, and incorporate feedback into final results.

5. Report on and/or act on benchmarking outcomes

5.1 Write and present benchmarking report to meet audience needs.

5.2 Identify areas of excellence, strengths and recommendations for improvement in the report.

5.3 Develop a strategy for phased implementation of recommendations when required.

5.4 Preserve and store research information to provide historical data for subsequent benchmarking exercises.

5.5 Act upon and/or implement benchmarking outcome recommendations.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to benchmarking

planning and managing projects

interpreting organisational information

consulting with diverse stakeholders

writing recommendations and reports requiring formality of expression

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment, regulations, policies, procedures and guidelines relating to benchmarking

principles of benchmarking performance

organisational structure and functions, systems and processes

public sector standards including ethics and security relating to organisational information

project management