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Evidence Guide: PSPGEN070 - Persuade and influence opinion

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN070 - Persuade and influence opinion

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for highlevel communication

  1. Clarify communication objectives, confirm those to be present and identify communication mode.
  2. Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.
  3. Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.
  4. Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.
  5. Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.
Clarify communication objectives, confirm those to be present and identify communication mode.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Critically analyse and respond to opinions

  1. Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.
  2. Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.
  3. Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.
  4. Welcome opposing or challenging views and examine them for their value in achieving the same ends.
  5. Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.
  6. Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.
Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Welcome opposing or challenging views and examine them for their value in achieving the same ends.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Persuade and influence others

  1. Choose a communication approach to maximise effect with the given audience.
  2. Assert sustained points of view with determination and conviction.
  3. Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.
  4. Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.
  5. Respond to complex questions and arguments with reasoned explanation.
  6. Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.
Choose a communication approach to maximise effect with the given audience.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assert sustained points of view with determination and conviction.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to complex questions and arguments with reasoned explanation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Reflect on and hone communication strategies

  1. Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.
  2. Analyse own vulnerability to emotional and other seductive appeals dispassionately.
  3. Articulate and use lessons learnt to underpin future interactions.
  4. Develop and practise sophisticated language structures and features that influence audiences.
  5. Explore and practise creative and innovative communication strategies for a range of workplace applications.
Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse own vulnerability to emotional and other seductive appeals dispassionately.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Articulate and use lessons learnt to underpin future interactions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and practise sophisticated language structures and features that influence audiences.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explore and practise creative and innovative communication strategies for a range of workplace applications.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare for highlevel communication

  1. Clarify communication objectives, confirm those to be present and identify communication mode.
  2. Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.
  3. Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.
  4. Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.
  5. Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.
Clarify communication objectives, confirm those to be present and identify communication mode.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Critically analyse and respond to opinions

  1. Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.
  2. Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.
  3. Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.
  4. Welcome opposing or challenging views and examine them for their value in achieving the same ends.
  5. Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.
  6. Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.
Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Welcome opposing or challenging views and examine them for their value in achieving the same ends.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Persuade and influence others

  1. Choose a communication approach to maximise effect with the given audience.
  2. Assert sustained points of view with determination and conviction.
  3. Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.
  4. Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.
  5. Respond to complex questions and arguments with reasoned explanation.
  6. Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.
Choose a communication approach to maximise effect with the given audience.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assert sustained points of view with determination and conviction.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to complex questions and arguments with reasoned explanation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Reflect on and hone communication strategies

  1. Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.
  2. Analyse own vulnerability to emotional and other seductive appeals dispassionately.
  3. Articulate and use lessons learnt to underpin future interactions.
  4. Develop and practise sophisticated language structures and features that influence audiences.
  5. Explore and practise creative and innovative communication strategies for a range of workplace applications.
Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse own vulnerability to emotional and other seductive appeals dispassionately.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Articulate and use lessons learnt to underpin future interactions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and practise sophisticated language structures and features that influence audiences.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Explore and practise creative and innovative communication strategies for a range of workplace applications.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for highlevel communication

1.1 Clarify communication objectives, confirm those to be present and identify communication mode.

1.2 Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.

1.3 Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.

1.4 Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.

1.5 Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.

2. Critically analyse and respond to opinions

2.1 Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.

2.2 Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.

2.3 Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.

2.4 Welcome opposing or challenging views and examine them for their value in achieving the same ends.

2.5 Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.

2.6 Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.

3. Persuade and influence others

3.1 Choose a communication approach to maximise effect with the given audience.

3.2 Assert sustained points of view with determination and conviction.

3.3 Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.

3.4 Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.

3.5 Respond to complex questions and arguments with reasoned explanation.

3.6 Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.

4. Reflect on and hone communication strategies

4.1 Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.

4.2 Analyse own vulnerability to emotional and other seductive appeals dispassionately.

4.3 Articulate and use lessons learnt to underpin future interactions.

4.4 Develop and practise sophisticated language structures and features that influence audiences.

4.5 Explore and practise creative and innovative communication strategies for a range of workplace applications.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for highlevel communication

1.1 Clarify communication objectives, confirm those to be present and identify communication mode.

1.2 Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.

1.3 Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.

1.4 Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.

1.5 Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.

2. Critically analyse and respond to opinions

2.1 Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.

2.2 Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.

2.3 Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.

2.4 Welcome opposing or challenging views and examine them for their value in achieving the same ends.

2.5 Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.

2.6 Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.

3. Persuade and influence others

3.1 Choose a communication approach to maximise effect with the given audience.

3.2 Assert sustained points of view with determination and conviction.

3.3 Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.

3.4 Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.

3.5 Respond to complex questions and arguments with reasoned explanation.

3.6 Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.

4. Reflect on and hone communication strategies

4.1 Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.

4.2 Analyse own vulnerability to emotional and other seductive appeals dispassionately.

4.3 Articulate and use lessons learnt to underpin future interactions.

4.4 Develop and practise sophisticated language structures and features that influence audiences.

4.5 Explore and practise creative and innovative communication strategies for a range of workplace applications.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to communication in the public sector

analysing and using language structures and features that influence the interpretation of spoken communication

interacting responsively, critically and confidently with both familiar and unfamiliar groups on specialised topics in formal and informal workplace situations

speaking with confidence and listening critically

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment, regulations, policies, procedures and guidelines relating to communication in the public sector

the power and effect of spoken language

stylistic devices and their ethical use for calculated effect

the ways in which socio-cultural factors, language features and structures, and non-verbal elements combine to influence the interpretation of spoken communication