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Evidence Guide: PSPGEN075 - Build and maintain community relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGEN075 - Build and maintain community relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Set the parameters for relationships

  1. Develop a contextual framework to assist in analysing and setting parameters for relationships.
  2. Establish and agree upon the parameters and purpose for the relationships.
  3. Allow flexibility for incorporation of new ideas and options.
  4. Identify and manage the dynamics within and across relationships.
  5. Identify and agree the benefits for both parties.
  6. Identify constraints, including time, procedural and resource limitations and allocate resources.
Develop a contextual framework to assist in analysing and setting parameters for relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and agree upon the parameters and purpose for the relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allow flexibility for incorporation of new ideas and options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and manage the dynamics within and across relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and agree the benefits for both parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify constraints, including time, procedural and resource limitations and allocate resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information relating to community engagement

  1. Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.
  2. Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.
  3. Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.
  4. Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.
Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build community engagement capacity

  1. Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.
  2. Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.
  3. Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.
  4. Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.
  5. Identify barriers to community engagement, formulate and implement solutions.
Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify barriers to community engagement, formulate and implement solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build community problem-solving capacity

  1. Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.
  2. Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.
  3. Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.
  4. Develop a range of strategies to address community issues in partnership with communities.
  5. Implement mutually developed and agreed solutions to community issues.
  6. Identify and use strategies for reporting developments to communities.
Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a range of strategies to address community issues in partnership with communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement mutually developed and agreed solutions to community issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use strategies for reporting developments to communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set the parameters for relationships

  1. Develop a contextual framework to assist in analysing and setting parameters for relationships.
  2. Establish and agree upon the parameters and purpose for the relationships.
  3. Allow flexibility for incorporation of new ideas and options.
  4. Identify and manage the dynamics within and across relationships.
  5. Identify and agree the benefits for both parties.
  6. Identify constraints, including time, procedural and resource limitations and allocate resources.
Develop a contextual framework to assist in analysing and setting parameters for relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and agree upon the parameters and purpose for the relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allow flexibility for incorporation of new ideas and options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and manage the dynamics within and across relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and agree the benefits for both parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify constraints, including time, procedural and resource limitations and allocate resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information relating to community engagement

  1. Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.
  2. Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.
  3. Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.
  4. Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.
Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build community engagement capacity

  1. Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.
  2. Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.
  3. Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.
  4. Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.
  5. Identify barriers to community engagement, formulate and implement solutions.
Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify barriers to community engagement, formulate and implement solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build community problem-solving capacity

  1. Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.
  2. Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.
  3. Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.
  4. Develop a range of strategies to address community issues in partnership with communities.
  5. Implement mutually developed and agreed solutions to community issues.
  6. Identify and use strategies for reporting developments to communities.
Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a range of strategies to address community issues in partnership with communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement mutually developed and agreed solutions to community issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use strategies for reporting developments to communities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set the parameters for relationships

1.1 Develop a contextual framework to assist in analysing and setting parameters for relationships.

1.2 Establish and agree upon the parameters and purpose for the relationships.

1.3 Allow flexibility for incorporation of new ideas and options.

1.4 Identify and manage the dynamics within and across relationships.

1.5 Identify and agree the benefits for both parties.

1.6 Identify constraints, including time, procedural and resource limitations and allocate resources.

2. Provide information relating to community engagement

2.1 Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.

2.2 Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.

2.3 Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.

2.4 Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.

3. Build community engagement capacity

3.1 Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.

3.2 Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.

3.3 Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.

3.4 Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.

3.5 Identify barriers to community engagement, formulate and implement solutions.

4. Build community problem-solving capacity

4.1 Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.

4.2 Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.

4.3 Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.

4.4 Develop a range of strategies to address community issues in partnership with communities.

4.5 Implement mutually developed and agreed solutions to community issues.

4.6 Identify and use strategies for reporting developments to communities.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set the parameters for relationships

1.1 Develop a contextual framework to assist in analysing and setting parameters for relationships.

1.2 Establish and agree upon the parameters and purpose for the relationships.

1.3 Allow flexibility for incorporation of new ideas and options.

1.4 Identify and manage the dynamics within and across relationships.

1.5 Identify and agree the benefits for both parties.

1.6 Identify constraints, including time, procedural and resource limitations and allocate resources.

2. Provide information relating to community engagement

2.1 Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.

2.2 Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.

2.3 Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.

2.4 Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.

3. Build community engagement capacity

3.1 Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.

3.2 Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.

3.3 Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.

3.4 Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.

3.5 Identify barriers to community engagement, formulate and implement solutions.

4. Build community problem-solving capacity

4.1 Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.

4.2 Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.

4.3 Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.

4.4 Develop a range of strategies to address community issues in partnership with communities.

4.5 Implement mutually developed and agreed solutions to community issues.

4.6 Identify and use strategies for reporting developments to communities.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least three occasions:

establishing and fostering transparent, trusting relationships/partnerships with individuals and communities

maintaining multiple and potentially conflicting relationships/partnerships

working with diverse communities using communication styles to suit different audiences and purposes

explaining complex and formal policies and concepts to a variety of audiences

applying lateral thinking to provide solutions and overcome barriers to community engagement

linking people to appropriate capacity-building opportunities

applying workplace safety procedures to community engagement activities

preparing community engagement information requiring the presentation of complex information using simple language structures and precision of expression

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to community engagement

community engagement theory, principles, practices and techniques

community development practices and principles

public sector values and codes of conduct

leadership and managing expectations in the context of community engagement

principles of cultural awareness and cross-cultural communication

equal employment opportunity, equity and diversity principles

workplace safety procedures relating to community engagement activities