The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Handle routine enquiries
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Enquiries are acknowledged and details recorded in accordance with organisational etiquette and standards Completed |
Evidence:
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Urgency of the enquiry is determined and responsive action is initiated promptly or the matter referred in accordance with organisational procedures Completed |
Evidence:
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Effective listening and speaking skills are employed including confirming understanding Completed |
Evidence:
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An understanding of individual differences is reflected in spoken and non-verbal communication to meet the expected standards of the workplace Completed |
Evidence:
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Problems are resolved in accordance with standard procedures or referred to others in accordance with organisational policy and procedures Completed |
Evidence:
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Records of verbal enquiries and resulting action are made and stored in accordance with organisational policy and procedures for recordkeeping and information security Completed |
Evidence:
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Follow and relay routine instructions
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Instructions are acted upon within the timeframe and to the standard required by the workgroup/team leader Completed |
Evidence:
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Difficulties in understanding instructions are referred for clarification in accordance with organisational policy and procedures Completed |
Evidence:
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Notes are made of oral instructions, the intent and outcomes required, and the timeframe for completion, and used to carry out instructions at a later date when required Completed |
Evidence:
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Instructions for others are noted and relayed in accordance with organisational requirements, and feedback provided on successful relating of requirements Completed |
Evidence:
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Established communication channels are used as required Completed |
Evidence:
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Engage in workplace discussions
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Oral interactions with other staff are used to exchange information, explore issues and solve routine problems Completed |
Evidence:
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Participation in and contributions to formal and informal meetings are made in accordance with personal knowledge and meeting requirements Completed |
Evidence:
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Meeting protocols are observed and colleagues are encouraged to participate where relevant Completed |
Evidence:
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Issues and ideas which affect work within the group are raised with the appropriate person Completed |
Evidence:
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Unresolved conflicts which affect work in the group are referred through the appropriate channel Completed |
Evidence:
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Handle routine enquiries
|
|
Enquiries are acknowledged and details recorded in accordance with organisational etiquette and standards. Completed |
Evidence:
|
Urgency of the enquiry is determined and responsive action is initiated promptly or the matter referred in accordance with organisational procedures. Completed |
Evidence:
|
Effective listening and speaking skills are employed including confirming understanding. Completed |
Evidence:
|
An understanding of individual differences is reflected in spoken and non-verbal communication to meet the expected standards of the workplace. Completed |
Evidence:
|
Problems are resolved in accordance with standard procedures or referred to others in accordance with organisational policy and procedures. Completed |
Evidence:
|
Records of verbal enquiries and resulting action are made and stored in accordance with organisational policy and procedures for recordkeeping and information security. Completed |
Evidence:
|
Follow and relay routine instructions
|
|
Instructions are acted upon within the timeframe and to the standard required by the workgroup/team leader. Completed |
Evidence:
|
Difficulties in understanding instructions are referred for clarification in accordance with organisational policy and procedures. Completed |
Evidence:
|
Notes are made of oral instructions, the intent and outcomes required, and the timeframe for completion, and used to carry out instructions at a later date when required. Completed |
Evidence:
|
Instructions for others are noted and relayed in accordance with organisational requirements, and feedback provided on successful relating of requirements. Completed |
Evidence:
|
Established communication channels are used as required. Completed |
Evidence:
|
Engage in workplace discussions
|
|
Oral interactions with other staff are used to exchange information, explore issues and solve routine problems. Completed |
Evidence:
|
Participation in and contributions to formal and informal meetings are made in accordance with personal knowledge and meeting requirements. Completed |
Evidence:
|
Meeting protocols are observed and colleagues are encouraged to participate where relevant. Completed |
Evidence:
|
Issues and ideas which affect work within the group are raised with the appropriate person. Completed |
Evidence:
|
Unresolved conflicts which affect work in the group are referred through the appropriate channel. Completed |
Evidence:
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