The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Match service to client needs
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Information on the client base is accessed and obtained in accordance with legislation, policy and procedures. Completed |
Evidence:
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Information on the client base and its needs is used to match services to clients. Completed |
Evidence:
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Particular needs of clients are identified to enable targeted service delivery. Completed |
Evidence:
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Requests from clients are matched to the appropriate service from a defined range of options. Completed |
Evidence:
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Problems in matching service delivery to clients are reported to supervisor. Completed |
Evidence:
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Deliver client service
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Client service is provided which is timely and meets client needs within the limitations of resources. Completed |
Evidence:
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Client enquiries are responded to promptly and in accordance with accepted practice and standards of the organisation. Completed |
Evidence:
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Service and communication techniques are tailored to the specific needs of clients. Completed |
Evidence:
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Complaints from clients and difficult situations are dealt with in accordance with organisational procedures. Completed |
Evidence:
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Client confidentiality is maintained as part of service delivery where required. Completed |
Evidence:
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Data is collected to assist in evaluating whether client needs have been met. Completed |
Evidence:
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