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Evidence Guide: PSPGOV207B - Use technology in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGOV207B - Use technology in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Select and use technology

  1. The technology requirements of tasks are assessed and technology and/or software applications are selected in accordance with task requirements and available workplace resources.
  2. Work area, furniture and equipment are adjusted and used in accordance with ergonomic requirements.
  3. Technology/software is used to achieve work outcomes in accordance with organisational guidelines and occupational health and safety requirements.
  4. Manuals, training booklets, online/telephone assistance or help-desks are used to overcome basic difficulties with technology, and more complex problems are referred for assistance in accordance with organisational policy and procedures.
  5. Technology and data are secured in accordance with legislation, policy and procedures.
The technology requirements of tasks are assessed and technology and/or software applications are selected in accordance with task requirements and available workplace resources.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Work area, furniture and equipment are adjusted and used in accordance with ergonomic requirements.

Completed
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Technology/software is used to achieve work outcomes in accordance with organisational guidelines and occupational health and safety requirements.

Completed
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Evidence:

 

 

 

 

 

 

 

Manuals, training booklets, online/telephone assistance or help-desks are used to overcome basic difficulties with technology, and more complex problems are referred for assistance in accordance with organisational policy and procedures.

Completed
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Technology and data are secured in accordance with legislation, policy and procedures.

Completed
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Maintain technology

  1. Routine maintenance is carried out and/or arranged to ensure that technology is maintained in accordance with manufacturers' instructions and organisational requirements.
  2. Equipment faults are corrected or reported in accordance with manufacturers' instructions and service agreements.
  3. Technology consumables are replaced as they are used in accordance with manufacturers' instructions and organisational requirements.
  4. Use of technology and disposal of used consumables meets government and organisational environmental policies.
Routine maintenance is carried out and/or arranged to ensure that technology is maintained in accordance with manufacturers' instructions and organisational requirements.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Equipment faults are corrected or reported in accordance with manufacturers' instructions and service agreements.

Completed
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Technology consumables are replaced as they are used in accordance with manufacturers' instructions and organisational requirements.

Completed
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Use of technology and disposal of used consumables meets government and organisational environmental policies.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to any of the generalist public sector specific units at Certificate II or above, particularly:

PSPGOV201B Work in a public sector environment

PSPGOV202B Use routine workplace communication techniques

PSPGOV203B Deliver a service to clients

PSPGOV204B Access and use resources

PSPGOV205B Participate in workplace change

PSPGOV206B Handle workplace information

PSPGOV208A Write routine workplace materials

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time).

The unit relates to the application of technology as a transferable competency. It is not necessary to assess (or address) an exhaustive range of equipment, rather attention should be given to the different kinds of technology that can be used and the selection of the 'technology of best fit' for the task. (Is it better/more economical to print one master copy, and photocopy multiples, or print multiple copies direct from the computer? I need a graph - do I use a word processing or spreadsheet application?)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to the use of technology in the workplace

case studies and workplace scenarios to capture the range of situations likely to be encountered when using technology in the workplace

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using technology in the workplace, including coping with difficulties, irregularities and breakdowns in routine

correct use of equipment and application of software in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from workplace training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

planning technology use

identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness, cost effectiveness, occupational health and safety conditions

using a keyboard

using a range of technology applications

using communication to request advice, receive feedback and work with others

applying problem solving in relation to routine problems

following manufacturers' instructions

responding to diversity, including gender and disability

applying public sector legislation such as occupational health and safety and environment in the context of using workplace technology

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, procedures and guidelines relating to the use of technology in the workplace

occupational health and safety procedures and regulations

logon, backup, virus protection and shutdown procedures for computer equipment

basic technical terminology in relation to reading manuals and help files

methods of detecting faults in and solving problems with business technology

equal employment opportunity, equity and diversity principles

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Technology covers all equipment used in the workplace and may include:

computer facsimiles

computer technology, such as laptops, notebooks, palm pilots and personal computers

datashow projectors

digital cameras

electronic whiteboards

facsimile machines

keyboards

modems

mouses

multifunction scanners/faxes/printers

pagers

photocopiers

printers

routers

scanners

tape/MD recorders

telephones/mobiles/wireless telephones

video cameras

wireless technology equipment

zip drives

Software applications may include:

email

Internet

instant messages

word processing

spreadsheets

databases

accounting

presentation packages

Use of technology may include:

information searches

data storage, retrieval and analysis

numerical calculations

presentation of information

copying information

communication

Internet

Email

Guidelines may include:

work unit and organisation standards

occupational health and safety policies and procedures

environmental procedures

manufacturers' operating instructions

ethical considerations

Routine maintenance may include:

regular checking of equipment

replacing consumables

'in-house' cleaning and servicing of equipment according to manufacturers' guidelines

periodic servicing by qualified or manufacturer-approved technician

Equipment faults may be identified or countered by:

routine checking of equipment

preparation of a maintenance program

encouraging feedback from work colleagues

regular back-ups of data

keeping a log book of detected faults

regular occupational health and safety inspections

checking that repairs have been carried out

Used consumables may include:

ink cartridges

toner cartridges

print heads

CD-ROMs

zip disks

floppy disks

backup tapes

Environmental policies may cover:

type of paper

recycling requirements