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Evidence Guide: PSPGOV208A - Write routine workplace materials

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGOV208A - Write routine workplace materials

What evidence can you provide to prove your understanding of each of the following citeria?

Read, interpret and act on routine written materials

  1. Intended recipients and purpose of incoming written materials are determined with assistance from others.
  2. Key points are identified and used to record, store or forward incoming materials in accordance with organisational procedures.
  3. Information from tables, charts and other graphic information is used to plan and organise work.
  4. Procedural information is read and followed to implement workplace routines or remedy problems.
  5. Assistance is sought with difficult or ambiguous materials in accordance with organisational procedures.
Intended recipients and purpose of incoming written materials are determined with assistance from others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key points are identified and used to record, store or forward incoming materials in accordance with organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information from tables, charts and other graphic information is used to plan and organise work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedural information is read and followed to implement workplace routines or remedy problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is sought with difficult or ambiguous materials in accordance with organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare routine written materials

  1. Requirements of written materials are confirmed and followed in accordance with legislation, organisational procedures and standard templates.
  2. Information is included that is accurate, clear and concise and meets organisational guidelines for the type of document.
  3. Material is checked to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content.
  4. Written information is presented in accordance with organisational standards for format and accuracy.
  5. Written information is prepared and submitted for approval/final editing within required timeframes.
Requirements of written materials are confirmed and followed in accordance with legislation, organisational procedures and standard templates.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is included that is accurate, clear and concise and meets organisational guidelines for the type of document.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Material is checked to ensure correct grammar, spelling and punctuation, and to correct any inaccuracies in content.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information is presented in accordance with organisational standards for format and accuracy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information is prepared and submitted for approval/final editing within required timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPGOV201B Work in a public sector environment

PSPGOV203B Deliver a service to clients

PSPGOV204B Access and use resources

PSPGOV205B Participate in workplace change

PSPGOV206B Handle workplace information

PSPGOV207B Use technology in the workplace

PSPOHS201B Follow workplace safety procedures

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

routine workplace materials written for a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to written workplace materials

examples of routine workplace materials

government style manual and organisational writing guidelines

case studies and workplace scenarios to capture the range of routine reading and writing situations likely to be encountered in the public sector

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when reading and writing routine workplace materials, including coping with difficulties, irregularities and breakdowns in routine

routine workplace materials written for a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

portfolios

projects

questioning

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

reading and writing at a level to cope with routine workplace materials

identifying key messages in written information

writing and sequencing paragraphs according to the required purpose of written material

linking ideas in written material through selection and use of words, language structures and punctuation appropriate to the purpose

spelling, punctuation and grammar for workplace documents at a practical level

responding to diversity requirements, including gender and disability

implementing ergonomic requirements for office work

complying with environmental policies such as those relating to paper use/wastage/recycling

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to written materials such as privacy, freedom of information, information security, confidentiality, copyright

organisational policy for recordkeeping

principles of effective written communication

differences between requirements for written as opposed to spoken English

government style manual/writing guide

organisational writing/formatting guidelines

organisation processes and protocols

email protocols and records management

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of preparing written materials

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Written materials to be read may include:

agendas

emails

facsimiles

flyers

help screens

instructions

letters

manuals

memos

messages

minutes

reports

schedules

timetables

web calendars

web sites

Tables, charts and other graphic information may include:

work schedules

organisation charts

timetables

pay scales

leave rosters

Procedural information may include:

supporting diagrams

manufacturers'/operating instructions/technical instructions

work unit/organisation guidelines and procedures

supervisor's/team leader's instructions

occupational health and safety procedures

style manuals

Written materials may include:

correspondence

emails

memos

file notes

meeting notes

summaries

short reports

leave applications

travel forms

petty cash vouchers

Legislation and organisational procedures may include:

State/Territory or Commonwealth legislation, regulations, policies, procedures and guidelines relating to the preparation and security of written information in the public sector, including freedom of information, privacy, copyright, confidentiality, equal employment opportunity, diversity, occupational health and safety

Commissioner's instructions

public sector standards

fraud control standards

codes of practice

codes of ethics

security standards for government information

administrative procedures

writing guides/style manuals