The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify the cause of conflict
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The conflict situation, including the cause, is analysed and the position of each party established. Completed |
Evidence:
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Steps are taken to prevent the escalation of the conflict, in accordance with organisational procedures. Completed |
Evidence:
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All points of view are encouraged, accepted and treated with respect. Completed |
Evidence:
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Factors and issues relevant to the situation are identified, clarified and confirmed using appropriate communication techniques. Completed |
Evidence:
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Proceedings to settle the dispute/conflict in accordance with legislation, organisational policy and procedures are initiated with minimal delay. Completed |
Evidence:
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Establish and implement strategies for dealing with conflict
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All parties involved in the conflict are encouraged to take shared responsibility for finding a solution to the situation. Completed |
Evidence:
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The strategy is selected for resolution, taking account of social andcultural differences and consistency with organisational policies and procedures. Completed |
Evidence:
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Assertive feedback is provided to the parties and constructive feedback is accepted from the parties non-defensively. Completed |
Evidence:
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Outcomes are agreed that meet individual, organisational and legislative requirements. Completed |
Evidence:
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Assistance is obtained where necessary in accordance with organisational policy and procedures. Completed |
Evidence:
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Evaluate response and outcome
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Records and reports are maintained in accordance with legislation, policy and procedures. Completed |
Evidence:
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Accurate and constructive observations of incidents are provided in reviewing and debriefing the situation. Completed |
Evidence:
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Effectiveness of response is evaluated and reviewed in accordance with organisational policy and procedures. Completed |
Evidence:
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