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Evidence Guide: PSPGOV413A - Compose complex workplace documents

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGOV413A - Compose complex workplace documents

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret and evaluate workplace information

  1. Information is sourced from inside and outside the organisation in accordance with organisational requirements and sources analysed for reliability.
  2. Cultural context of the information is distinguished and used to aid in interpretation.
  3. Information is analysed for relevance to own work and assistance is sought with interpretation of complex materials in accordance with organisational procedures.
  4. Assumed prior knowledge underpinning workplace information is identified and additional information is gathered if necessary to allow interpretation.
  5. Implications of information are passed on to relevant personnel in accordance with legislation, policy and procedures.
Information is sourced from inside and outside the organisation in accordance with organisational requirements and sources analysed for reliability.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Cultural context of the information is distinguished and used to aid in interpretation.

Completed
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Evidence:

 

 

 

 

 

 

 

Information is analysed for relevance to own work and assistance is sought with interpretation of complex materials in accordance with organisational procedures.

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

Assumed prior knowledge underpinning workplace information is identified and additional information is gathered if necessary to allow interpretation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implications of information are passed on to relevant personnel in accordance with legislation, policy and procedures.

Completed
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Compose complex written materials

  1. The purpose, objectives and format for the materials are determined in accordance with organisational requirements.
  2. Information to inform the document is sourced, collated in a logical manner and assessed for relevance and inclusion.
  3. Content, structure and sequencing of materials are determined in line with the purpose and intended audience.
  4. Options/recommendations are considered for inclusion.
  5. Possible impact on the target audience is assessed and potential criticism countered where necessary.
  6. Written materials are composed, reviewed to confirm objectives, organisational and legislative requirements are met, and materials are submitted within required timeframes.
The purpose, objectives and format for the materials are determined in accordance with organisational requirements.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Information to inform the document is sourced, collated in a logical manner and assessed for relevance and inclusion.

Completed
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Evidence:

 

 

 

 

 

 

 

Content, structure and sequencing of materials are determined in line with the purpose and intended audience.

Completed
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Evidence:

 

 

 

 

 

 

 

Options/recommendations are considered for inclusion.

Completed
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Evidence:

 

 

 

 

 

 

 

Possible impact on the target audience is assessed and potential criticism countered where necessary.

Completed
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Written materials are composed, reviewed to confirm objectives, organisational and legislative requirements are met, and materials are submitted within required timeframes.

Completed
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Edit written material

  1. Intent of the communication is confirmed.
  2. Content is checked and proofread for grammar, spelling and punctuation.
  3. Communication is assessed in light of the needs of the intended audience.
  4. Recommendations for improvement are made if necessary and explained/recorded in a manner that provides a learning opportunity for the future.
  5. Information is amended if required, and submitted for approval in accordance with organisational policy and procedures.
Intent of the communication is confirmed.

Completed
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Evidence:

 

 

 

 

 

 

 

Content is checked and proofread for grammar, spelling and punctuation.

Completed
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Communication is assessed in light of the needs of the intended audience.

Completed
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Recommendations for improvement are made if necessary and explained/recorded in a manner that provides a learning opportunity for the future.

Completed
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Evidence:

 

 

 

 

 

 

 

Information is amended if required, and submitted for approval in accordance with organisational policy and procedures.

Completed
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Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit: Nil

Co-requisite units that must be assessed with this unit: Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV405B Provide input to change processes

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV411A Deal with conflict

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPOHS401B Implement workplace safety procedures and programs

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

advanced communication strategies used in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to communication in the public sector, including freedom of information, privacy, equal employment opportunity, anti-discrimination, occupational health and safety

case studies and workplace scenarios to capture the range of advanced communication situations likely to be encountered and required in the public sector

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using advanced communication strategies, including coping with difficulties, irregularities and breakdowns in routine

advanced communication strategies used in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements:

Look for evidence that confirms skills in:

reading and writing at a complex level to cope with a range of workplace materials

integrating information from a diverse number of sources in order to generate meaning

writing and sequencing abstract concepts according to the required purpose of written material

linking complex ideas in written material through selection and use of words, grammatical structures, headings and punctuation appropriate to the purpose

spelling, punctuation and grammar for workplace documents at an experienced level

responding to diversity, including gender and disability

implementing ergonomic requirements for office work

complying with environmental policies such as those relating to paper use/wastage/recycling

Knowledge requirements:

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to written communication in the public sector such as privacy, freedom of information, information security, confidentiality, copyright

principles of effective written communication at a high level of complexity

differences in register/style between workplace communication for different purposes

government style manual

organisation protocols for a range of complex written communication

channels of communication and processes for obtaining advice, approvals etc

organisational policy for recordkeeping - paper-based and electronic

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of preparing written materials

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Information for evaluationmay include:

applications

briefing papers

discussion papers

expert opinion

literature

minutes

project briefs

reports

research

speeches

strategic and operational plans

submissions

web site information

Purpose may include:

to influence opinion

to report on achievement

to recommend options and corresponding actions

to meet regulatory requirements

to meet public sector reporting requirements

to develop policy

to document policy

to obtain funding

to provide briefing material

to provide or contribute to strategic planning

to respond to enquiries/complaints

Materials to be composedmay include:

position papers

discussion papers

briefing materials

funding submissions

business cases

project briefs

reports

operational and other plans

Content, structure and sequencingmay include:

facts and observations

case studies

critical analysis

opinion

creative ideas

recommendations and supporting arguments

anticipated arguments and rebuttals

conclusions

division into chapters or sections

tables of contents and indexes

glossaries

executive summary

precis

chronological structure

alphabetic structure

operating sequence

Organisational and legislative requirementsmay include:

use of plain English

style formats

acknowledgements

particular terminology to be used/not used:

acronyms

technical terms

bureaucratic language

abbreviations

requirements for minimising jargon in written materials

requirements for written material to take account of cultural, ethnic, religious or language differences, disabilities, etiquette

guidelines for illustrative items

standards for references, acknowledgements, citations, footnotes, endnotes, bibliographies

particular communication channels

State/Territory or Commonwealth legislation, regulations, policies, procedures and guidelines relating to the preparation and security of written information in the public sector, including freedom of information, copyright, privacy, confidentiality, equal employment opportunity, diversity, occupational health and safety

risk assessment

information security requirements

public sector standards

fraud control standards

codes of practice

codes of ethics

private or confidential materials

embargoed materials

security requirements

politically sensitive materials

security standards for government information