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Evidence Guide: PSPGSD002 - Administer government service delivery requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD002 - Administer government service delivery requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Administer service offers or agreements

  1. Identify and act on the need for assistance.
  2. Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.
  3. Ensure delivery of services matches the circumstances.
Identify and act on the need for assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure delivery of services matches the circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review service offers or agreements

  1. Review service offer decisions as required.
  2. Process appeals against service offer decisions.
  3. Identify and negotiate ongoing resources and support required to progress the service offer.
  4. Update records to reflect changes in circumstances.
Review service offer decisions as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process appeals against service offer decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and negotiate ongoing resources and support required to progress the service offer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update records to reflect changes in circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update government service delivery records

  1. Review service delivery records for accuracy and currency.
  2. Record and update information about individuals’ needs as circumstances change.
  3. Update information systems and records related to services provided to individuals.
  4. Protect the privacy and security of personal information and records.
Review service delivery records for accuracy and currency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and update information about individuals’ needs as circumstances change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update information systems and records related to services provided to individuals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect the privacy and security of personal information and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer service offers or agreements

  1. Identify and act on the need for assistance.
  2. Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.
  3. Ensure delivery of services matches the circumstances.
Identify and act on the need for assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure delivery of services matches the circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review service offers or agreements

  1. Review service offer decisions as required.
  2. Process appeals against service offer decisions.
  3. Identify and negotiate ongoing resources and support required to progress the service offer.
  4. Update records to reflect changes in circumstances.
Review service offer decisions as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process appeals against service offer decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and negotiate ongoing resources and support required to progress the service offer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update records to reflect changes in circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update government service delivery records

  1. Review service delivery records for accuracy and currency.
  2. Record and update information about individuals’ needs as circumstances change.
  3. Update information systems and records related to services provided to individuals.
  4. Protect the privacy and security of personal information and records.
Review service delivery records for accuracy and currency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and update information about individuals’ needs as circumstances change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update information systems and records related to services provided to individuals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Protect the privacy and security of personal information and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Administer service offers or agreements

1.1 Identify and act on the need for assistance.

1.2 Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.

1.3 Ensure delivery of services matches the circumstances.

2. Review service offers or agreements

2.1 Review service offer decisions as required.

2.2 Process appeals against service offer decisions.

2.3 Identify and negotiate ongoing resources and support required to progress the service offer.

2.4 Update records to reflect changes in circumstances.

3. Review and update government service delivery records

3.1 Review service delivery records for accuracy and currency.

3.2 Record and update information about individuals’ needs as circumstances change.

3.3 Update information systems and records related to services provided to individuals.

3.4 Protect the privacy and security of personal information and records.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Administer service offers or agreements

1.1 Identify and act on the need for assistance.

1.2 Identify and explain mutual obligations, rights and responsibilities associated with government service delivery.

1.3 Ensure delivery of services matches the circumstances.

2. Review service offers or agreements

2.1 Review service offer decisions as required.

2.2 Process appeals against service offer decisions.

2.3 Identify and negotiate ongoing resources and support required to progress the service offer.

2.4 Update records to reflect changes in circumstances.

3. Review and update government service delivery records

3.1 Review service delivery records for accuracy and currency.

3.2 Record and update information about individuals’ needs as circumstances change.

3.3 Update information systems and records related to services provided to individuals.

3.4 Protect the privacy and security of personal information and records.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

granting and adjusting payments

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of applicant circumstances and complexity of needs in the context of government service delivery

range of services available through the organisation

mutual obligations, rights and responsibilities

service offers

appeal processes

administration systems and requirements for payments and benefits

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment and sustainability practices

principles of equal employment opportunity and diversity