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Evidence Guide: PSPGSD006 - Facilitate participation in government service delivery

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD006 - Facilitate participation in government service delivery

What evidence can you provide to prove your understanding of each of the following citeria?

Establish the service offer

  1. Assess barriers to social and economic participation.
  2. Review and assess continuing entitlements, including payments and other assistance.
  3. Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.
  4. Create and maintain accounts to meet established quality and accuracy standards of the organisation.
Assess barriers to social and economic participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and assess continuing entitlements, including payments and other assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and maintain accounts to meet established quality and accuracy standards of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and manage personalised service

  1. Offer personalised intervention strategies and propose goalbased solutions.
  2. Negotiate and manage effective service agreements and participation plans.
  3. Manage preparations and mutual obligation interviews.
  4. Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.
  5. Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.
Offer personalised intervention strategies and propose goalbased solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and manage effective service agreements and participation plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage preparations and mutual obligation interviews.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with individuals and the community

  1. Identify opportunities for participation within the local community within established requirements.
  2. Consider the interests of external groups providing opportunities for individuals in brokering referrals.
  3. Provide information to community groups on the objectives and outcomes of participation programs.
  4. Monitor the effectiveness of participation strategies at the individual and community level.
Identify opportunities for participation within the local community within established requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider the interests of external groups providing opportunities for individuals in brokering referrals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to community groups on the objectives and outcomes of participation programs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the effectiveness of participation strategies at the individual and community level.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the service offer

  1. Assess barriers to social and economic participation.
  2. Review and assess continuing entitlements, including payments and other assistance.
  3. Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.
  4. Create and maintain accounts to meet established quality and accuracy standards of the organisation.
Assess barriers to social and economic participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and assess continuing entitlements, including payments and other assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and maintain accounts to meet established quality and accuracy standards of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and manage personalised service

  1. Offer personalised intervention strategies and propose goalbased solutions.
  2. Negotiate and manage effective service agreements and participation plans.
  3. Manage preparations and mutual obligation interviews.
  4. Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.
  5. Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.
Offer personalised intervention strategies and propose goalbased solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and manage effective service agreements and participation plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage preparations and mutual obligation interviews.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with individuals and the community

  1. Identify opportunities for participation within the local community within established requirements.
  2. Consider the interests of external groups providing opportunities for individuals in brokering referrals.
  3. Provide information to community groups on the objectives and outcomes of participation programs.
  4. Monitor the effectiveness of participation strategies at the individual and community level.
Identify opportunities for participation within the local community within established requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider the interests of external groups providing opportunities for individuals in brokering referrals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to community groups on the objectives and outcomes of participation programs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the effectiveness of participation strategies at the individual and community level.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish the service offer

1.1 Assess barriers to social and economic participation.

1.2 Review and assess continuing entitlements, including payments and other assistance.

1.3 Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.

1.4 Create and maintain accounts to meet established quality and accuracy standards of the organisation.

2. Develop and manage personalised service

2.1 Offer personalised intervention strategies and propose goalbased solutions.

2.2 Negotiate and manage effective service agreements and participation plans.

2.3 Manage preparations and mutual obligation interviews.

2.4 Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.

2.5 Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.

3. Work with individuals and the community

3.1 Identify opportunities for participation within the local community within established requirements.

3.2 Consider the interests of external groups providing opportunities for individuals in brokering referrals.

3.3 Provide information to community groups on the objectives and outcomes of participation programs.

3.4 Monitor the effectiveness of participation strategies at the individual and community level.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish the service offer

1.1 Assess barriers to social and economic participation.

1.2 Review and assess continuing entitlements, including payments and other assistance.

1.3 Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.

1.4 Create and maintain accounts to meet established quality and accuracy standards of the organisation.

2. Develop and manage personalised service

2.1 Offer personalised intervention strategies and propose goalbased solutions.

2.2 Negotiate and manage effective service agreements and participation plans.

2.3 Manage preparations and mutual obligation interviews.

2.4 Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.

2.5 Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.

3. Work with individuals and the community

3.1 Identify opportunities for participation within the local community within established requirements.

3.2 Consider the interests of external groups providing opportunities for individuals in brokering referrals.

3.3 Provide information to community groups on the objectives and outcomes of participation programs.

3.4 Monitor the effectiveness of participation strategies at the individual and community level.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

gathering and analysing information to assess eligibility and research service options

communicating with diverse audiences for purposes including liaison, referral, handover of information

interviewing and questioning people from diverse backgrounds

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

barriers to social and economic participation

mutual obligations, rights and responsibilities

personalised intervention strategies

service agreements and participation plans

external groups providing opportunities for participation

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment