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Evidence Guide: PSPGSD007 - Assist self-management of government service offers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD007 - Assist self-management of government service offers

What evidence can you provide to prove your understanding of each of the following citeria?

Provide personalised service

  1. Ensure service offers remain relevant to circumstances.
  2. Deal with enquiries related to the service offers.
  3. Provide general information about payments and services.
  4. Provide streaming and referrals to other internal advisers.
Ensure service offers remain relevant to circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with enquiries related to the service offers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide general information about payments and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide streaming and referrals to other internal advisers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain detailed service plans

  1. Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.
  2. Identify and resolve paymentrelated issues.
  3. Initiate interventions, as indicated by history or need.
  4. Apply established quality and accuracy standards for all records.
Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve paymentrelated issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate interventions, as indicated by history or need.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply established quality and accuracy standards for all records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage mutual obligations and breaching

  1. Monitor progress against agreed plans.
  2. Record, maintain and apply government service information to future dealings.
  3. Raise debts, and waive or finalise, when required.
Monitor progress against agreed plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record, maintain and apply government service information to future dealings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise debts, and waive or finalise, when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to changes in need

  1. Reassess service offers in the light of changing circumstances and needs.
  2. Identify and report situations of risk, potential risk or urgent need.
  3. Liaise with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required.
Reassess service offers in the light of changing circumstances and needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report situations of risk, potential risk or urgent need.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide personalised service

  1. Ensure service offers remain relevant to circumstances.
  2. Deal with enquiries related to the service offers.
  3. Provide general information about payments and services.
  4. Provide streaming and referrals to other internal advisers.
Ensure service offers remain relevant to circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with enquiries related to the service offers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide general information about payments and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide streaming and referrals to other internal advisers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain detailed service plans

  1. Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.
  2. Identify and resolve paymentrelated issues.
  3. Initiate interventions, as indicated by history or need.
  4. Apply established quality and accuracy standards for all records.
Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve paymentrelated issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate interventions, as indicated by history or need.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply established quality and accuracy standards for all records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage mutual obligations and breaching

  1. Monitor progress against agreed plans.
  2. Record, maintain and apply government service information to future dealings.
  3. Raise debts, and waive or finalise, when required.
Monitor progress against agreed plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record, maintain and apply government service information to future dealings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise debts, and waive or finalise, when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to changes in need

  1. Reassess service offers in the light of changing circumstances and needs.
  2. Identify and report situations of risk, potential risk or urgent need.
  3. Liaise with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required.
Reassess service offers in the light of changing circumstances and needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report situations of risk, potential risk or urgent need.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide personalised service

1.1 Ensure service offers remain relevant to circumstances.

1.2 Deal with enquiries related to the service offers.

1.3 Provide general information about payments and services.

1.4 Provide streaming and referrals to other internal advisers.

2. Maintain detailed service plans

2.1 Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.

2.2 Identify and resolve paymentrelated issues.

2.3 Initiate interventions, as indicated by history or need.

2.4 Apply established quality and accuracy standards for all records.

3. Manage mutual obligations and breaching

3.1 Monitor progress against agreed plans.

3.2 Record, maintain and apply government service information to future dealings.

3.3 Raise debts, and waive or finalise, when required.

4. Respond to changes in need

4.1 Reassess service offers in the light of changing circumstances and needs.

4.2 Identify and report situations of risk, potential risk or urgent need.

4.3 Liaise with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Provide personalised service

1.1 Ensure service offers remain relevant to circumstances.

1.2 Deal with enquiries related to the service offers.

1.3 Provide general information about payments and services.

1.4 Provide streaming and referrals to other internal advisers.

2. Maintain detailed service plans

2.1 Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.

2.2 Identify and resolve paymentrelated issues.

2.3 Initiate interventions, as indicated by history or need.

2.4 Apply established quality and accuracy standards for all records.

3. Manage mutual obligations and breaching

3.1 Monitor progress against agreed plans.

3.2 Record, maintain and apply government service information to future dealings.

3.3 Raise debts, and waive or finalise, when required.

4. Respond to changes in need

4.1 Reassess service offers in the light of changing circumstances and needs.

4.2 Identify and report situations of risk, potential risk or urgent need.

4.3 Liaise with other staff to ensure changes to service offers are made in line with agreed requirements and to arrange handovers when required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

gathering and analysing information to reassess service offers

communicating with diverse audiences for purposes including liaison, referral, handover of information

interviewing people from diverse backgrounds

providing personalised service

dealing with paymentrelated issues, breaches and debts

identifying and dealing with risk, potential risk and urgent needs

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

barriers to social and economic participation

rights, responsibilities, mutual obligations and breaching

personalised intervention strategies

service agreements and plans

internal advisers available

quality and accuracy standards for records

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment

principles of equal employment opportunity and diversity