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Evidence Guide: PSPGSD008 - Assist government service recipients with complex needs

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD008 - Assist government service recipients with complex needs

What evidence can you provide to prove your understanding of each of the following citeria?

Engage government service recipients with complex needs

  1. Identify and address complex barriers to participation.
  2. Identify goals and opportunities in consultation with government service recipients.
  3. Support service recipients to participate as fully as possible.
  4. Negotiate and develop individualised plans with recipients and monitor and support progress.
  5. Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
  6. Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
Identify and address complex barriers to participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify goals and opportunities in consultation with government service recipients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support service recipients to participate as fully as possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and develop individualised plans with recipients and monitor and support progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish collaborative working relationships with specialists to assess barriers and capacity to participate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain working partnerships

  1. Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.
  2. Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.
  3. Establish and maintain community partnerships, including the undertaking of ongoing outreach work.
Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage government service recipients with complex needs

  1. Identify and address complex barriers to participation.
  2. Identify goals and opportunities in consultation with government service recipients.
  3. Support service recipients to participate as fully as possible.
  4. Negotiate and develop individualised plans with recipients and monitor and support progress.
  5. Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
  6. Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
Identify and address complex barriers to participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify goals and opportunities in consultation with government service recipients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support service recipients to participate as fully as possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and develop individualised plans with recipients and monitor and support progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish collaborative working relationships with specialists to assess barriers and capacity to participate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain working partnerships

  1. Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.
  2. Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.
  3. Establish and maintain community partnerships, including the undertaking of ongoing outreach work.
Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage government service recipients with complex needs

1.1 Identify and address complex barriers to participation.

1.2 Identify goals and opportunities in consultation with government service recipients.

1.3 Support service recipients to participate as fully as possible.

1.4 Negotiate and develop individualised plans with recipients and monitor and support progress.

1.5 Establish collaborative working relationships with specialists to assess barriers and capacity to participate.

1.6 Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.

2. Develop and maintain working partnerships

2.1 Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.

2.2 Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.

2.3 Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Engage government service recipients with complex needs

1.1 Identify and address complex barriers to participation.

1.2 Identify goals and opportunities in consultation with government service recipients.

1.3 Support service recipients to participate as fully as possible.

1.4 Negotiate and develop individualised plans with recipients and monitor and support progress.

1.5 Establish collaborative working relationships with specialists to assess barriers and capacity to participate.

1.6 Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.

2. Develop and maintain working partnerships

2.1 Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.

2.2 Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.

2.3 Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

working with government service recipients with complex needs

communicating with diverse audiences for purposes including liaison, referral, determining goals

working with people from diverse backgrounds

providing individualised service

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

complex barriers to social and economic participation

partnerships that will assist government service recipients with complex needs

individualised plans

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment