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Evidence Guide: PSPGSD009 - Deal with incorrect payments and debts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD009 - Deal with incorrect payments and debts

What evidence can you provide to prove your understanding of each of the following citeria?

Prevent or minimise debt

  1. Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
  2. Investigate sources of incorrect payments or causes of debt and review processes or procedures.
  3. Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.
Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate sources of incorrect payments or causes of debt and review processes or procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate payments and debts

  1. Identify incorrect payments and recoverable debts and record corrective actions.
  2. Research legislation to guarantee its correct application to outstanding debts.
  3. Review service delivery records to identify under- and over-payments.
Identify incorrect payments and recoverable debts and record corrective actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research legislation to guarantee its correct application to outstanding debts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review service delivery records to identify under- and over-payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instigate recovery action

  1. Confirm personal details and relevant information about recipients’ circumstances and environment.
  2. Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.
  3. Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.
Confirm personal details and relevant information about recipients’ circumstances and environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prevent or minimise debt

  1. Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
  2. Investigate sources of incorrect payments or causes of debt and review processes or procedures.
  3. Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.
Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate sources of incorrect payments or causes of debt and review processes or procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate payments and debts

  1. Identify incorrect payments and recoverable debts and record corrective actions.
  2. Research legislation to guarantee its correct application to outstanding debts.
  3. Review service delivery records to identify under- and over-payments.
Identify incorrect payments and recoverable debts and record corrective actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research legislation to guarantee its correct application to outstanding debts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review service delivery records to identify under- and over-payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instigate recovery action

  1. Confirm personal details and relevant information about recipients’ circumstances and environment.
  2. Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.
  3. Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.
Confirm personal details and relevant information about recipients’ circumstances and environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prevent or minimise debt

1.1 Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

1.2 Investigate sources of incorrect payments or causes of debt and review processes or procedures.

1.3 Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.

2. Investigate payments and debts

2.1 Identify incorrect payments and recoverable debts and record corrective actions.

2.2 Research legislation to guarantee its correct application to outstanding debts.

2.3 Review service delivery records to identify under- and over-payments.

3. Instigate recovery action

3.1 Confirm personal details and relevant information about recipients’ circumstances and environment.

3.2 Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.

3.3 Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prevent or minimise debt

1.1 Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

1.2 Investigate sources of incorrect payments or causes of debt and review processes or procedures.

1.3 Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.

2. Investigate payments and debts

2.1 Identify incorrect payments and recoverable debts and record corrective actions.

2.2 Research legislation to guarantee its correct application to outstanding debts.

2.3 Review service delivery records to identify under- and over-payments.

3. Instigate recovery action

3.1 Confirm personal details and relevant information about recipients’ circumstances and environment.

3.2 Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.

3.3 Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control

applying mathematical techniques for developing payment strategies

communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery

recoverable debts

payment strategy options

fraud control principles

equal employment opportunity, equity and diversity principles

public sector legislation including work health and safety and environmental requirements, in the context of dealing with incorrect payments and debts