The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop procedures to maximise the quality of service delivery
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Implement procedures to ensure that decisions about targeting of government services are based on uptodate information about available services and users. Completed |
Evidence:
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Establish and maintain systems and procedures so teams can access specialist information and assistance when working with organisations and individuals with particular needs. Completed |
Evidence:
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Develop and implement procedures to monitor and address changing trends in circumstances, legislation, environmental factors or urgency of needs. Completed |
Evidence:
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Develop and implement client/customer contact strategies and protocols. Completed |
Evidence:
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Develop and implement strategies for internal and external distribution of information to ensure individual and organisational effectiveness is maximised. Completed |
Evidence:
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Develop and implement strategies to deal with contingencies, identified gaps and inadequacies in service provision. Completed |
Evidence:
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Implement and monitor procedures to maximise the quality of service delivery
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Monitor organisational standards and procedures application within the team. Completed |
Evidence:
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Implement programs to ensure that the skills required to work with a diverse client/customer group are developed within the team. Completed |
Evidence:
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Respond to operational issues requiring action. Completed |
Evidence:
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Establish and maintain networks, to ensure appropriate referrals to services from within and outside the organisation. Completed |
Evidence:
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Share information and strategies relating to the government service delivery role through interaction and consultation with colleagues and users of the services. Completed |
Evidence:
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Monitor the quality and efficiency of processes and identify improvements. Completed |
Evidence:
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Develop procedures to maximise the quality of service delivery
|
|
Implement procedures to ensure that decisions about targeting of government services are based on uptodate information about available services and users. Completed |
Evidence:
|
Establish and maintain systems and procedures so teams can access specialist information and assistance when working with organisations and individuals with particular needs. Completed |
Evidence:
|
Develop and implement procedures to monitor and address changing trends in circumstances, legislation, environmental factors or urgency of needs. Completed |
Evidence:
|
Develop and implement client/customer contact strategies and protocols. Completed |
Evidence:
|
Develop and implement strategies for internal and external distribution of information to ensure individual and organisational effectiveness is maximised. Completed |
Evidence:
|
Develop and implement strategies to deal with contingencies, identified gaps and inadequacies in service provision. Completed |
Evidence:
|
Implement and monitor procedures to maximise the quality of service delivery
|
|
Monitor organisational standards and procedures application within the team. Completed |
Evidence:
|
Implement programs to ensure that the skills required to work with a diverse client/customer group are developed within the team. Completed |
Evidence:
|
Respond to operational issues requiring action. Completed |
Evidence:
|
Establish and maintain networks, to ensure appropriate referrals to services from within and outside the organisation. Completed |
Evidence:
|
Share information and strategies relating to the government service delivery role through interaction and consultation with colleagues and users of the services. Completed |
Evidence:
|
Monitor the quality and efficiency of processes and identify improvements. Completed |
Evidence:
|