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Evidence Guide: PSPGSD012 - Provide specialist technical service delivery

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD012 - Provide specialist technical service delivery

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate application of complex legislation, policy and guidelines

  1. Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.
  2. Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.
  3. Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.
  4. Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.
  5. Provide training in business structures and related income and assets test issues to other service delivery staff.
Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide training in business structures and related income and assets test issues to other service delivery staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and manage the relationship between the organisation and other service sectors

  1. Develop and maintain relationships with other service sectors that can assist government service users.
  2. Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.
  3. Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.
  4. Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.
Develop and maintain relationships with other service sectors that can assist government service users.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle complex cases

  1. Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.
  2. Analyse and investigate complex issues.
  3. Assess and review service offers for individuals with complex needs routinely.
  4. Exercise delegations to make determinations of entitlements and obligations.
Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and investigate complex issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and review service offers for individuals with complex needs routinely.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exercise delegations to make determinations of entitlements and obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate application of complex legislation, policy and guidelines

  1. Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.
  2. Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.
  3. Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.
  4. Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.
  5. Provide training in business structures and related income and assets test issues to other service delivery staff.
Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide training in business structures and related income and assets test issues to other service delivery staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and manage the relationship between the organisation and other service sectors

  1. Develop and maintain relationships with other service sectors that can assist government service users.
  2. Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.
  3. Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.
  4. Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.
Develop and maintain relationships with other service sectors that can assist government service users.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle complex cases

  1. Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.
  2. Analyse and investigate complex issues.
  3. Assess and review service offers for individuals with complex needs routinely.
  4. Exercise delegations to make determinations of entitlements and obligations.
Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and investigate complex issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and review service offers for individuals with complex needs routinely.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exercise delegations to make determinations of entitlements and obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Facilitate application of complex legislation, policy and guidelines

1.1 Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

1.2 Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

1.3 Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

1.4 Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

1.5 Provide training in business structures and related income and assets test issues to other service delivery staff.

2. Establish and manage the relationship between the organisation and other service sectors

2.1 Develop and maintain relationships with other service sectors that can assist government service users.

2.2 Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

2.3 Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

2.4 Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

3. Handle complex cases

3.1 Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

3.2 Analyse and investigate complex issues.

3.3 Assess and review service offers for individuals with complex needs routinely.

3.4 Exercise delegations to make determinations of entitlements and obligations.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Facilitate application of complex legislation, policy and guidelines

1.1 Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

1.2 Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

1.3 Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

1.4 Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

1.5 Provide training in business structures and related income and assets test issues to other service delivery staff.

2. Establish and manage the relationship between the organisation and other service sectors

2.1 Develop and maintain relationships with other service sectors that can assist government service users.

2.2 Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

2.3 Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

2.4 Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

3. Handle complex cases

3.1 Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

3.2 Analyse and investigate complex issues.

3.3 Assess and review service offers for individuals with complex needs routinely.

3.4 Exercise delegations to make determinations of entitlements and obligations.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

undertaking high-level investigation and decision-making related to specialist technical service delivery

working with government service users with complex needs

communicating with diverse audiences for different purposes

working with people from diverse backgrounds

providing training in business structures and related income and assets test issues to other service delivery staff

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs of individuals accessing government service delivery

complex investment and financial arrangements of government service users

legislation, policy, procedures and protocols relating to government service delivery, including occupational health and safety and environment

policy, instructions and legislation on issues relating to income and assets tests