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Evidence Guide: PSPHRM002 - Provide a consultancy service for human resource management

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPHRM002 - Provide a consultancy service for human resource management

What evidence can you provide to prove your understanding of each of the following citeria?

Identify consultancy requirements

  1. Conduct consultation with key stakeholders to identify support needs of those who provide human resource services in the organisation.
  2. Conduct an analysis of information needs, learning requirements and resources required for provision of human resource services.
  3. Give advice to management and key stakeholders on requirements for the delivery of human resource services.
  4. Establish, disseminate and explain the objectives, parameters, and performance standards for human resource services delivered through others.
Conduct consultation with key stakeholders to identify support needs of those who provide human resource services in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an analysis of information needs, learning requirements and resources required for provision of human resource services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give advice to management and key stakeholders on requirements for the delivery of human resource services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish, disseminate and explain the objectives, parameters, and performance standards for human resource services delivered through others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide human resource support

  1. Provide information, advice, training and support on a range of human resource policies and procedures.
  2. Tailor information and support strategies to meet the needs of diverse audiences.
  3. Promote the available expertise and extent of human resource consultancy services to facilitate organisational awareness and access.
  4. Monitor the provision of information, advice, training and support and deal with issues or refer them.
  5. Apply limits of own authority and expertise and make referrals based on knowledge of resources across and outside the organisation.
Provide information, advice, training and support on a range of human resource policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tailor information and support strategies to meet the needs of diverse audiences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the available expertise and extent of human resource consultancy services to facilitate organisational awareness and access.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the provision of information, advice, training and support and deal with issues or refer them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply limits of own authority and expertise and make referrals based on knowledge of resources across and outside the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on organisation level linkages

  1. Consult organisational business plans and identify linkages to the organisation’s strategic human resource policy and procedures.
  2. Obtain information and advice to ensure knowledge of broad organisational development issues is current.
  3. Communicate relevant strategic human resource information to line managers and individuals to keep them up to date with changes in human resource policy and practice.
Consult organisational business plans and identify linkages to the organisation’s strategic human resource policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information and advice to ensure knowledge of broad organisational development issues is current.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate relevant strategic human resource information to line managers and individuals to keep them up to date with changes in human resource policy and practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify consultancy requirements

  1. Conduct consultation with key stakeholders to identify support needs of those who provide human resource services in the organisation.
  2. Conduct an analysis of information needs, learning requirements and resources required for provision of human resource services.
  3. Give advice to management and key stakeholders on requirements for the delivery of human resource services.
  4. Establish, disseminate and explain the objectives, parameters, and performance standards for human resource services delivered through others.
Conduct consultation with key stakeholders to identify support needs of those who provide human resource services in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an analysis of information needs, learning requirements and resources required for provision of human resource services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give advice to management and key stakeholders on requirements for the delivery of human resource services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish, disseminate and explain the objectives, parameters, and performance standards for human resource services delivered through others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide human resource support

  1. Provide information, advice, training and support on a range of human resource policies and procedures.
  2. Tailor information and support strategies to meet the needs of diverse audiences.
  3. Promote the available expertise and extent of human resource consultancy services to facilitate organisational awareness and access.
  4. Monitor the provision of information, advice, training and support and deal with issues or refer them.
  5. Apply limits of own authority and expertise and make referrals based on knowledge of resources across and outside the organisation.
Provide information, advice, training and support on a range of human resource policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tailor information and support strategies to meet the needs of diverse audiences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the available expertise and extent of human resource consultancy services to facilitate organisational awareness and access.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the provision of information, advice, training and support and deal with issues or refer them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply limits of own authority and expertise and make referrals based on knowledge of resources across and outside the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on organisation level linkages

  1. Consult organisational business plans and identify linkages to the organisation’s strategic human resource policy and procedures.
  2. Obtain information and advice to ensure knowledge of broad organisational development issues is current.
  3. Communicate relevant strategic human resource information to line managers and individuals to keep them up to date with changes in human resource policy and practice.
Consult organisational business plans and identify linkages to the organisation’s strategic human resource policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information and advice to ensure knowledge of broad organisational development issues is current.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate relevant strategic human resource information to line managers and individuals to keep them up to date with changes in human resource policy and practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify consultancy requirements

1.1 Conduct consultation with key stakeholders to identify support needs of those who provide human resource services in the organisation.

1.2 Conduct an analysis of information needs, learning requirements and resources required for provision of human resource services.

1.3 Give advice to management and key stakeholders on requirements for the delivery of human resource services.

1.4 Establish, disseminate and explain the objectives, parameters, and performance standards for human resource services delivered through others.

2. Provide human resource support

2.1 Provide information, advice, training and support on a range of human resource policies and procedures.

2.2 Tailor information and support strategies to meet the needs of diverse audiences.

2.3 Promote the available expertise and extent of human resource consultancy services to facilitate organisational awareness and access.

2.4 Monitor the provision of information, advice, training and support and deal with issues or refer them.

2.5 Apply limits of own authority and expertise and make referrals based on knowledge of resources across and outside the organisation.

3. Advise on organisation level linkages

3.1 Consult organisational business plans and identify linkages to the organisation’s strategic human resource policy and procedures.

3.2 Obtain information and advice to ensure knowledge of broad organisational development issues is current.

3.3 Communicate relevant strategic human resource information to line managers and individuals to keep them up to date with changes in human resource policy and practice.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify consultancy requirements

1.1 Conduct consultation with key stakeholders to identify support needs of those who provide human resource services in the organisation.

1.2 Conduct an analysis of information needs, learning requirements and resources required for provision of human resource services.

1.3 Give advice to management and key stakeholders on requirements for the delivery of human resource services.

1.4 Establish, disseminate and explain the objectives, parameters, and performance standards for human resource services delivered through others.

2. Provide human resource support

2.1 Provide information, advice, training and support on a range of human resource policies and procedures.

2.2 Tailor information and support strategies to meet the needs of diverse audiences.

2.3 Promote the available expertise and extent of human resource consultancy services to facilitate organisational awareness and access.

2.4 Monitor the provision of information, advice, training and support and deal with issues or refer them.

2.5 Apply limits of own authority and expertise and make referrals based on knowledge of resources across and outside the organisation.

3. Advise on organisation level linkages

3.1 Consult organisational business plans and identify linkages to the organisation’s strategic human resource policy and procedures.

3.2 Obtain information and advice to ensure knowledge of broad organisational development issues is current.

3.3 Communicate relevant strategic human resource information to line managers and individuals to keep them up to date with changes in human resource policy and practice.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

explaining complex ideas to different audiences

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

preparing written advice requiring reasoning and precision of expression

undertaking consultation, discussion and advice using exchange of complex oral and written information

undertaking conflict resolution and negotiation

providing counselling and mediation

presenting information

coaching others in human resource policy and procedures

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the full range of human resource functions where line managers and other nonspecialists have a human resource role

human resource policies and practices

relevant awards, legislation and agreements pertaining to employment framework and conditions

employment contracts and/or organisational certified agreements

jurisdictional legislation applying to human resources including work health and safety and environment and sustainability practices