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Evidence Guide: PSPHRM009 - Provide advisory and mediation services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPHRM009 - Provide advisory and mediation services

What evidence can you provide to prove your understanding of each of the following citeria?

Advise and mediate with parties

  1. Establish and agree upon an advisory and mediation process with parties.
  2. Facilitate consultation between managers, supervisors, employees and union representatives.
  3. Assess, interpret and provide relevant information to employees.
  4. Undertake mediation between the parties where required.
  5. Involve key stakeholders in negotiation, decision making and/or mediation processes.
  6. Implement advisory and mediation services.
Establish and agree upon an advisory and mediation process with parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate consultation between managers, supervisors, employees and union representatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess, interpret and provide relevant information to employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake mediation between the parties where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve key stakeholders in negotiation, decision making and/or mediation processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement advisory and mediation services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel employees

  1. Tailor counselling techniques and style to the situation and to a diverse workforce.
  2. Apply active listening skills to formulate responses to employees.
  3. Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.
  4. Maintain employee confidentiality.
Tailor counselling techniques and style to the situation and to a diverse workforce.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply active listening skills to formulate responses to employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain employee confidentiality.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide an employee information and advisory service

  1. Promote employees’ access to the information and advisory service.
  2. Identify employee needs or problems and provide relevant information.
  3. Inform employees of all realistic options and advise on the benefits and risks associated with each.
  4. Research and provide advice.
  5. Seek feedback from employees on the extent to which service meets needs.
  6. Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.
Promote employees’ access to the information and advisory service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify employee needs or problems and provide relevant information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform employees of all realistic options and advise on the benefits and risks associated with each.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and provide advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback from employees on the extent to which service meets needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise and mediate with parties

  1. Establish and agree upon an advisory and mediation process with parties.
  2. Facilitate consultation between managers, supervisors, employees and union representatives.
  3. Assess, interpret and provide relevant information to employees.
  4. Undertake mediation between the parties where required.
  5. Involve key stakeholders in negotiation, decision making and/or mediation processes.
  6. Implement advisory and mediation services.
Establish and agree upon an advisory and mediation process with parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate consultation between managers, supervisors, employees and union representatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess, interpret and provide relevant information to employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake mediation between the parties where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve key stakeholders in negotiation, decision making and/or mediation processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement advisory and mediation services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel employees

  1. Tailor counselling techniques and style to the situation and to a diverse workforce.
  2. Apply active listening skills to formulate responses to employees.
  3. Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.
  4. Maintain employee confidentiality.
Tailor counselling techniques and style to the situation and to a diverse workforce.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply active listening skills to formulate responses to employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain employee confidentiality.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide an employee information and advisory service

  1. Promote employees’ access to the information and advisory service.
  2. Identify employee needs or problems and provide relevant information.
  3. Inform employees of all realistic options and advise on the benefits and risks associated with each.
  4. Research and provide advice.
  5. Seek feedback from employees on the extent to which service meets needs.
  6. Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.
Promote employees’ access to the information and advisory service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify employee needs or problems and provide relevant information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform employees of all realistic options and advise on the benefits and risks associated with each.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and provide advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback from employees on the extent to which service meets needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and mediate with parties

1.1 Establish and agree upon an advisory and mediation process with parties.

1.2 Facilitate consultation between managers, supervisors, employees and union representatives.

1.3 Assess, interpret and provide relevant information to employees.

1.4 Undertake mediation between the parties where required.

1.5 Involve key stakeholders in negotiation, decision making and/or mediation processes.

1.6 Implement advisory and mediation services.

2. Counsel employees

2.1 Tailor counselling techniques and style to the situation and to a diverse workforce.

2.2 Apply active listening skills to formulate responses to employees.

2.3 Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.

2.4 Maintain employee confidentiality.

3. Provide an employee information and advisory service

3.1 Promote employees’ access to the information and advisory service.

3.2 Identify employee needs or problems and provide relevant information.

3.3 Inform employees of all realistic options and advise on the benefits and risks associated with each.

3.4 Research and provide advice.

3.5 Seek feedback from employees on the extent to which service meets needs.

3.6 Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and mediate with parties

1.1 Establish and agree upon an advisory and mediation process with parties.

1.2 Facilitate consultation between managers, supervisors, employees and union representatives.

1.3 Assess, interpret and provide relevant information to employees.

1.4 Undertake mediation between the parties where required.

1.5 Involve key stakeholders in negotiation, decision making and/or mediation processes.

1.6 Implement advisory and mediation services.

2. Counsel employees

2.1 Tailor counselling techniques and style to the situation and to a diverse workforce.

2.2 Apply active listening skills to formulate responses to employees.

2.3 Make referrals to support professionals and agencies to facilitate employee performance and wellbeing.

2.4 Maintain employee confidentiality.

3. Provide an employee information and advisory service

3.1 Promote employees’ access to the information and advisory service.

3.2 Identify employee needs or problems and provide relevant information.

3.3 Inform employees of all realistic options and advise on the benefits and risks associated with each.

3.4 Research and provide advice.

3.5 Seek feedback from employees on the extent to which service meets needs.

3.6 Provide feedback from advisory service on themes that stem from organisational issues with recommendations for how these may be addressed.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

explaining ideas to different audiences and obtaining their agreement

interpreting and explaining complex, formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

undertaking discussion using exchange of complex oral information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

procedures for handling complaints and grievances

case preparation and presentation techniques

conflict resolution techniques

negotiation and mediation techniques

external industrial relations systems

enterprise and workplace bargaining

changing economic, social, demographic and labour market conditions and educational trends

government employment relations system

organisational goals, policies and procedures relating to advisory and mediation services

jurisdictional legislation applying to advisory and mediation services, including privacy legislation, work health and safety, and environment