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Evidence Guide: PSPINM013 - Maintain and monitor service standards

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPINM013 - Maintain and monitor service standards

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor standards and improve service delivery

  1. Monitor documentation, processes and practices.
  2. Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.
  3. Implement continuous improvement techniques to strengthen the standards.
  4. Document work performance and use the information to identify opportunities for improvement to systems and processes.
  5. Manage records, reports and recommendations for improvement.
  6. Set, monitor and review service benchmarks.
Monitor documentation, processes and practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement continuous improvement techniques to strengthen the standards.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document work performance and use the information to identify opportunities for improvement to systems and processes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage records, reports and recommendations for improvement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Set, monitor and review service benchmarks.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain and further develop professional competence in injury management

  1. Maintain a knowledge of industry trends/changes and legislative updates.
  2. Use feedback from clients and colleagues to identify and develop ways to improve personal competence.
  3. Select and use professional development opportunities suited to personal learning style.
Maintain a knowledge of industry trends/changes and legislative updates.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use feedback from clients and colleagues to identify and develop ways to improve personal competence.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and use professional development opportunities suited to personal learning style.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor standards and improve service delivery

  1. Monitor documentation, processes and practices.
  2. Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.
  3. Implement continuous improvement techniques to strengthen the standards.
  4. Document work performance and use the information to identify opportunities for improvement to systems and processes.
  5. Manage records, reports and recommendations for improvement.
  6. Set, monitor and review service benchmarks.
Monitor documentation, processes and practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement continuous improvement techniques to strengthen the standards.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document work performance and use the information to identify opportunities for improvement to systems and processes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage records, reports and recommendations for improvement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Set, monitor and review service benchmarks.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain and further develop professional competence in injury management

  1. Maintain a knowledge of industry trends/changes and legislative updates.
  2. Use feedback from clients and colleagues to identify and develop ways to improve personal competence.
  3. Select and use professional development opportunities suited to personal learning style.
Maintain a knowledge of industry trends/changes and legislative updates.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use feedback from clients and colleagues to identify and develop ways to improve personal competence.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and use professional development opportunities suited to personal learning style.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor standards and improve service delivery

1.1 Monitor documentation, processes and practices.

1.2 Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.

1.3 Implement continuous improvement techniques to strengthen the standards.

1.4 Document work performance and use the information to identify opportunities for improvement to systems and processes.

1.5 Manage records, reports and recommendations for improvement.

1.6 Set, monitor and review service benchmarks.

2. Maintain and further develop professional competence in injury management

2.1 Maintain a knowledge of industry trends/changes and legislative updates.

2.2 Use feedback from clients and colleagues to identify and develop ways to improve personal competence.

2.3 Select and use professional development opportunities suited to personal learning style.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor standards and improve service delivery

1.1 Monitor documentation, processes and practices.

1.2 Monitor service and standards and identify ways in which planning and operations could be improved using organisation’s systems and technologies.

1.3 Implement continuous improvement techniques to strengthen the standards.

1.4 Document work performance and use the information to identify opportunities for improvement to systems and processes.

1.5 Manage records, reports and recommendations for improvement.

1.6 Set, monitor and review service benchmarks.

2. Maintain and further develop professional competence in injury management

2.1 Maintain a knowledge of industry trends/changes and legislative updates.

2.2 Use feedback from clients and colleagues to identify and develop ways to improve personal competence.

2.3 Select and use professional development opportunities suited to personal learning style.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to maintenance of rehabilitation injury management service and standards

using communication with diverse stakeholders including interviewing, gathering feedback

updating knowledge and skills through both formal and informal means

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to injury management

privacy legislation

procedures to ensure confidentiality and security of information

public sector management Acts

industry standards for rehabilitation

continuous improvement principles

professional development and its relationship to quality service delivery