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Evidence Guide: PSPMGT010 - Review and improve business performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPMGT010 - Review and improve business performance

What evidence can you provide to prove your understanding of each of the following citeria?

Undertake management audit

  1. Determine scope and objectives of the management audit in consultation with key stakeholders.
  2. Determine methodology, instruments, and baseline data.
  3. Arrange expert advice and assistance as required.
  4. Gather, collate and circulate management data to stakeholders for comment.
  5. Analyse results, identify strengths and formulate recommendations to improve management performance.
  6. Prepare and present a management audit report.
Determine scope and objectives of the management audit in consultation with key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine methodology, instruments, and baseline data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange expert advice and assistance as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather, collate and circulate management data to stakeholders for comment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse results, identify strengths and formulate recommendations to improve management performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and present a management audit report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review governance arrangements

  1. Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.
  2. Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.
  3. Analyse data to evaluate the organisation’s deployment of its governance framework.
  4. Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.
  5. Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.
  6. Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.
Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data to evaluate the organisation’s deployment of its governance framework.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Benchmark organisational performance

  1. Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.
  2. Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.
  3. Establish a process and manage the benchmarking exercise.
  4. Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.
  5. Gather and analyse data against benchmarks, and discuss and present results.
  6. Write report to meet audience needs and include recommendations for improvement and an implementation model.
Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a process and manage the benchmarking exercise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse data against benchmarks, and discuss and present results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write report to meet audience needs and include recommendations for improvement and an implementation model.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake management audit

  1. Determine scope and objectives of the management audit in consultation with key stakeholders.
  2. Determine methodology, instruments, and baseline data.
  3. Arrange expert advice and assistance as required.
  4. Gather, collate and circulate management data to stakeholders for comment.
  5. Analyse results, identify strengths and formulate recommendations to improve management performance.
  6. Prepare and present a management audit report.
Determine scope and objectives of the management audit in consultation with key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine methodology, instruments, and baseline data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange expert advice and assistance as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather, collate and circulate management data to stakeholders for comment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse results, identify strengths and formulate recommendations to improve management performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and present a management audit report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review governance arrangements

  1. Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.
  2. Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.
  3. Analyse data to evaluate the organisation’s deployment of its governance framework.
  4. Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.
  5. Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.
  6. Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.
Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data to evaluate the organisation’s deployment of its governance framework.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Benchmark organisational performance

  1. Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.
  2. Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.
  3. Establish a process and manage the benchmarking exercise.
  4. Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.
  5. Gather and analyse data against benchmarks, and discuss and present results.
  6. Write report to meet audience needs and include recommendations for improvement and an implementation model.
Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a process and manage the benchmarking exercise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse data against benchmarks, and discuss and present results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write report to meet audience needs and include recommendations for improvement and an implementation model.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Undertake management audit

1.1 Determine scope and objectives of the management audit in consultation with key stakeholders.

1.2 Determine methodology, instruments, and baseline data.

1.3 Arrange expert advice and assistance as required.

1.4 Gather, collate and circulate management data to stakeholders for comment.

1.5 Analyse results, identify strengths and formulate recommendations to improve management performance.

1.6 Prepare and present a management audit report.

2. Review governance arrangements

2.1 Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.

2.2 Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.

2.3 Analyse data to evaluate the organisation’s deployment of its governance framework.

2.4 Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.

2.5 Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.

2.6 Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.

3. Benchmark organisational performance

3.1 Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.

3.2 Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.

3.3 Establish a process and manage the benchmarking exercise.

3.4 Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.

3.5 Gather and analyse data against benchmarks, and discuss and present results.

3.6 Write report to meet audience needs and include recommendations for improvement and an implementation model.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Undertake management audit

1.1 Determine scope and objectives of the management audit in consultation with key stakeholders.

1.2 Determine methodology, instruments, and baseline data.

1.3 Arrange expert advice and assistance as required.

1.4 Gather, collate and circulate management data to stakeholders for comment.

1.5 Analyse results, identify strengths and formulate recommendations to improve management performance.

1.6 Prepare and present a management audit report.

2. Review governance arrangements

2.1 Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.

2.2 Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.

2.3 Analyse data to evaluate the organisation’s deployment of its governance framework.

2.4 Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.

2.5 Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.

2.6 Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.

3. Benchmark organisational performance

3.1 Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.

3.2 Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.

3.3 Establish a process and manage the benchmarking exercise.

3.4 Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.

3.5 Gather and analyse data against benchmarks, and discuss and present results.

3.6 Write report to meet audience needs and include recommendations for improvement and an implementation model.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to governance, benchmarking and management audit

planning and project management of reviews

undertaking research and analysis

interpreting organisational information

writing reports using formality of expression

using numeracy for data analysis

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety and environment and sustainability, regulations, policies, procedures and guidelines relating to public sector governance benchmarking and management audit

principles of management audit, benchmarking, compliance assessment, self-assessment and governance arrangements

organisational structure and lines of management authority

statutory and reporting requirements

public sector standards, including ethics and security relating to organisational information

project management