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Evidence Guide: PSPMGT012 - Facilitate knowledge management

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPMGT012 - Facilitate knowledge management

What evidence can you provide to prove your understanding of each of the following citeria?

Establish the organisational context for knowledge management

  1. Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.
  2. Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.
  3. Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.
  4. Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.
  5. Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.
Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop capability in knowledge management

  1. Identify and promote the benefits of knowledge management.
  2. Develop and align knowledge management initiatives with the overall organisational strategy.
  3. Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.
  4. Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.
Identify and promote the benefits of knowledge management.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and align knowledge management initiatives with the overall organisational strategy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate knowledge management

  1. Facilitate methods for creating, discovering and acquiring knowledge in the business unit.
  2. Promote methods and systems for capturing and storing knowledge.
  3. Promote methods and systems for presenting, distributing and sharing knowledge.
  4. Facilitate activities for revising and disposing of knowledge.
Facilitate methods for creating, discovering and acquiring knowledge in the business unit.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote methods and systems for capturing and storing knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote methods and systems for presenting, distributing and sharing knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate activities for revising and disposing of knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Integrate aspects of knowledge management with information management

  1. Integrate processes for the management of explicit knowledge with the organisation’s information management systems.
  2. Record and store explicit knowledge.
  3. Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.
  4. Manage knowledge and information to improve their integration and use to meet business unit goals.
Integrate processes for the management of explicit knowledge with the organisation’s information management systems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record and store explicit knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage knowledge and information to improve their integration and use to meet business unit goals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish the organisational context for knowledge management

  1. Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.
  2. Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.
  3. Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.
  4. Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.
  5. Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.
Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop capability in knowledge management

  1. Identify and promote the benefits of knowledge management.
  2. Develop and align knowledge management initiatives with the overall organisational strategy.
  3. Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.
  4. Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.
Identify and promote the benefits of knowledge management.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and align knowledge management initiatives with the overall organisational strategy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate knowledge management

  1. Facilitate methods for creating, discovering and acquiring knowledge in the business unit.
  2. Promote methods and systems for capturing and storing knowledge.
  3. Promote methods and systems for presenting, distributing and sharing knowledge.
  4. Facilitate activities for revising and disposing of knowledge.
Facilitate methods for creating, discovering and acquiring knowledge in the business unit.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote methods and systems for capturing and storing knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote methods and systems for presenting, distributing and sharing knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate activities for revising and disposing of knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Integrate aspects of knowledge management with information management

  1. Integrate processes for the management of explicit knowledge with the organisation’s information management systems.
  2. Record and store explicit knowledge.
  3. Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.
  4. Manage knowledge and information to improve their integration and use to meet business unit goals.
Integrate processes for the management of explicit knowledge with the organisation’s information management systems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record and store explicit knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage knowledge and information to improve their integration and use to meet business unit goals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish the organisational context for knowledge management

1.1 Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.

1.2 Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

1.3 Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

1.4 Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.

1.5 Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.

2. Develop capability in knowledge management

2.1 Identify and promote the benefits of knowledge management.

2.2 Develop and align knowledge management initiatives with the overall organisational strategy.

2.3 Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.

2.4 Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.

3. Facilitate knowledge management

3.1 Facilitate methods for creating, discovering and acquiring knowledge in the business unit.

3.2 Promote methods and systems for capturing and storing knowledge.

3.3 Promote methods and systems for presenting, distributing and sharing knowledge.

3.4 Facilitate activities for revising and disposing of knowledge.

4. Integrate aspects of knowledge management with information management

4.1 Integrate processes for the management of explicit knowledge with the organisation’s information management systems.

4.2 Record and store explicit knowledge.

4.3 Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

4.4 Manage knowledge and information to improve their integration and use to meet business unit goals.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Establish the organisational context for knowledge management

1.1 Identify the organisation’s history, culture, functions, strategic direction, performance and knowledge resources.

1.2 Identify organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management.

1.3 Assess the current knowledge management position of the organisation and determine the strengths and weaknesses of its knowledge resources and activities.

1.4 Undertake consultation with stakeholders to raise and awareness of knowledge management and to establish goals for the business unit and/or the organisation.

1.5 Identify and explore the cultural aspects of knowledge and knowledge management in the context of the organisational environment.

2. Develop capability in knowledge management

2.1 Identify and promote the benefits of knowledge management.

2.2 Develop and align knowledge management initiatives with the overall organisational strategy.

2.3 Develop initiatives to build long-term capability in knowledge management and a culture of sharing knowledge and to create new knowledge in the organisation.

2.4 Build management and stakeholder support throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits.

3. Facilitate knowledge management

3.1 Facilitate methods for creating, discovering and acquiring knowledge in the business unit.

3.2 Promote methods and systems for capturing and storing knowledge.

3.3 Promote methods and systems for presenting, distributing and sharing knowledge.

3.4 Facilitate activities for revising and disposing of knowledge.

4. Integrate aspects of knowledge management with information management

4.1 Integrate processes for the management of explicit knowledge with the organisation’s information management systems.

4.2 Record and store explicit knowledge.

4.3 Facilitate structuring, maintaining and linking of explicit knowledge to related organisational information.

4.4 Manage knowledge and information to improve their integration and use to meet business unit goals.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to knowledge management and information management

showing leadership and taking risks in the context of knowledge management

facilitating groups and learning

communicating with a diverse range of stakeholders to build knowledge management capacity

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to knowledge management and information management, including privacy, freedom of information

principles of knowledge management

Australian Standard for Knowledge management

tools and techniques related to introduction of knowledge management initiatives

intersection of knowledge management with other disciplines, including organisational learning, information management/technology, human resources management, communications

cultural aspects of knowledge and knowledge management