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Evidence Guide: PSPPCY005 - Implement e-correspondence policies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPPCY005 - Implement e-correspondence policies

What evidence can you provide to prove your understanding of each of the following citeria?

Set up and send electronic mail

  1. Set up and maintain software for sending and protecting email.
  2. Prepare messages according to organisational protocols for language, tone and format.
  3. Check content, structure and recipient addresses for electronic mail for accuracy.
  4. Identify and prepare attachments.
  5. Maintain records of outgoing electronic mail.
Set up and maintain software for sending and protecting email.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare messages according to organisational protocols for language, tone and format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check content, structure and recipient addresses for electronic mail for accuracy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prepare attachments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of outgoing electronic mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to receive electronic mail

  1. Implement procedures to ensure incoming electronic mail is recorded.
  2. Identify and deal with urgent, confidential and personal mail.
  3. Implement procedures to identify suspicious or potentially dangerous electronic mail.
  4. Check electronic mail for completeness, and open or forward.
  5. Deal with returned email.
Implement procedures to ensure incoming electronic mail is recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and deal with urgent, confidential and personal mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to identify suspicious or potentially dangerous electronic mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check electronic mail for completeness, and open or forward.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with returned email.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage electronic mail

  1. Set security levels and/or filters for incoming electronic mail.
  2. Create and maintain individual mailboxes.
  3. Empty inboxes and either archive or delete electronic mail
  4. Prepare and maintain electronic mailing lists.
  5. Import and export mailing lists between software applications where required.
Set security levels and/or filters for incoming electronic mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and maintain individual mailboxes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Empty inboxes and either archive or delete electronic mail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and maintain electronic mailing lists.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Import and export mailing lists between software applications where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up and send electronic mail

  1. Set up and maintain software for sending and protecting email.
  2. Prepare messages according to organisational protocols for language, tone and format.
  3. Check content, structure and recipient addresses for electronic mail for accuracy.
  4. Identify and prepare attachments.
  5. Maintain records of outgoing electronic mail.
Set up and maintain software for sending and protecting email.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare messages according to organisational protocols for language, tone and format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check content, structure and recipient addresses for electronic mail for accuracy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prepare attachments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of outgoing electronic mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to receive electronic mail

  1. Implement procedures to ensure incoming electronic mail is recorded.
  2. Identify and deal with urgent, confidential and personal mail.
  3. Implement procedures to identify suspicious or potentially dangerous electronic mail.
  4. Check electronic mail for completeness, and open or forward.
  5. Deal with returned email.
Implement procedures to ensure incoming electronic mail is recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and deal with urgent, confidential and personal mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to identify suspicious or potentially dangerous electronic mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check electronic mail for completeness, and open or forward.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with returned email.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage electronic mail

  1. Set security levels and/or filters for incoming electronic mail.
  2. Create and maintain individual mailboxes.
  3. Empty inboxes and either archive or delete electronic mail
  4. Prepare and maintain electronic mailing lists.
  5. Import and export mailing lists between software applications where required.
Set security levels and/or filters for incoming electronic mail.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and maintain individual mailboxes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Empty inboxes and either archive or delete electronic mail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and maintain electronic mailing lists.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Import and export mailing lists between software applications where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up and send electronic mail

1.1 Set up and maintain software for sending and protecting email.

1.2 Prepare messages according to organisational protocols for language, tone and format.

1.3 Check content, structure and recipient addresses for electronic mail for accuracy.

1.4 Identify and prepare attachments.

1.5 Maintain records of outgoing electronic mail.

2. Implement procedures to receive electronic mail

2.1 Implement procedures to ensure incoming electronic mail is recorded.

2.2 Identify and deal with urgent, confidential and personal mail.

2.3 Implement procedures to identify suspicious or potentially dangerous electronic mail.

2.4 Check electronic mail for completeness, and open or forward.

2.5 Deal with returned email.

3. Manage electronic mail

3.1 Set security levels and/or filters for incoming electronic mail.

3.2 Create and maintain individual mailboxes.

3.3 Empty inboxes and either archive or delete electronic mail

3.4 Prepare and maintain electronic mailing lists.

3.5 Import and export mailing lists between software applications where required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up and send electronic mail

1.1 Set up and maintain software for sending and protecting email.

1.2 Prepare messages according to organisational protocols for language, tone and format.

1.3 Check content, structure and recipient addresses for electronic mail for accuracy.

1.4 Identify and prepare attachments.

1.5 Maintain records of outgoing electronic mail.

2. Implement procedures to receive electronic mail

2.1 Implement procedures to ensure incoming electronic mail is recorded.

2.2 Identify and deal with urgent, confidential and personal mail.

2.3 Implement procedures to identify suspicious or potentially dangerous electronic mail.

2.4 Check electronic mail for completeness, and open or forward.

2.5 Deal with returned email.

3. Manage electronic mail

3.1 Set security levels and/or filters for incoming electronic mail.

3.2 Create and maintain individual mailboxes.

3.3 Empty inboxes and either archive or delete electronic mail

3.4 Prepare and maintain electronic mailing lists.

3.5 Import and export mailing lists between software applications where required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

following policies and procedures

referring information to management or other staff, especially in dealing with suspicious or potentially dangerous electronic mail

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

relevant legislation from all levels of government that affects e-business operation

organisational policies and procedures relating to electronic mail

service provider requirements, especially with regard to email attachments

set up and maintenance procedures for electronic software

naming protocols for email addresses

electronic file handling, including saving, copying, moving and deleting

security levels for receiving electronic mail