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Evidence Guide: PSPREG004 - Promote client compliance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPREG004 - Promote client compliance

What evidence can you provide to prove your understanding of each of the following citeria?

Advise and assist clients to comply with legislation or standards

  1. Confirm client needs, expectations, attitudes and current level of knowledge.
  2. Identify and manage risks related to possible confrontations.
  3. Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.
  4. Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.
  5. Provide information to promote the benefits of compliance and the consequences of non-compliance.
  6. Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.
Confirm client needs, expectations, attitudes and current level of knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and manage risks related to possible confrontations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide information to promote the benefits of compliance and the consequences of non-compliance.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement communication strategies to improve compliance

  1. Tailor communication strategies to the audience and the context.
  2. Apply presentation standards in accordance with the needs of clients.
  3. Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.
  4. Use conflict resolution techniques if necessary and protect the safety of self and others.
  5. Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.
Tailor communication strategies to the audience and the context.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply presentation standards in accordance with the needs of clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use conflict resolution techniques if necessary and protect the safety of self and others.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise and assist clients to comply with legislation or standards

  1. Confirm client needs, expectations, attitudes and current level of knowledge.
  2. Identify and manage risks related to possible confrontations.
  3. Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.
  4. Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.
  5. Provide information to promote the benefits of compliance and the consequences of non-compliance.
  6. Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.
Confirm client needs, expectations, attitudes and current level of knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and manage risks related to possible confrontations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide information to promote the benefits of compliance and the consequences of non-compliance.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement communication strategies to improve compliance

  1. Tailor communication strategies to the audience and the context.
  2. Apply presentation standards in accordance with the needs of clients.
  3. Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.
  4. Use conflict resolution techniques if necessary and protect the safety of self and others.
  5. Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.
Tailor communication strategies to the audience and the context.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply presentation standards in accordance with the needs of clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use conflict resolution techniques if necessary and protect the safety of self and others.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and assist clients to comply with legislation or standards

1.1 Confirm client needs, expectations, attitudes and current level of knowledge.

1.2 Identify and manage risks related to possible confrontations.

1.3 Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.

1.4 Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.

1.5 Provide information to promote the benefits of compliance and the consequences of non-compliance.

1.6 Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.

2. Implement communication strategies to improve compliance

2.1 Tailor communication strategies to the audience and the context.

2.2 Apply presentation standards in accordance with the needs of clients.

2.3 Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.

2.4 Use conflict resolution techniques if necessary and protect the safety of self and others.

2.5 Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Advise and assist clients to comply with legislation or standards

1.1 Confirm client needs, expectations, attitudes and current level of knowledge.

1.2 Identify and manage risks related to possible confrontations.

1.3 Provide advice to client's that is current, prompt and meets the specific needs of clients in its range, depth and form of presentation.

1.4 Seek feedback on clients' levels of understanding and use additional information or explanation to clarify issues if required.

1.5 Provide information to promote the benefits of compliance and the consequences of non-compliance.

1.6 Advise clients of processes and timelines when interpretation and/or advice from others is needed for complex matters.

2. Implement communication strategies to improve compliance

2.1 Tailor communication strategies to the audience and the context.

2.2 Apply presentation standards in accordance with the needs of clients.

2.3 Highlight community rights and responsibilities and avenues for public redress under legislation or standards, when applicable.

2.4 Use conflict resolution techniques if necessary and protect the safety of self and others.

2.5 Adjust content and presentation of communication strategies in response to feedback gathered from a range of clients.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

providing advice and discussion involving exchanges of sometimes complex oral information

delivering presentations tailored to the needs of people from diverse backgrounds

reading and explaining complex and formal documents, including their application to clients' situations

using active listening and questioning strategies to clarify understanding

using information technology to access relevant legislation and guidelines

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including

consequences of non-compliance

terminology used in legislation and procedures

organisational procedures, guidelines and protocols

delivery approaches to address diverse learning styles

industry knowledge