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Evidence Guide: PSPREG030 - Manage investigations program

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPREG030 - Manage investigations program

What evidence can you provide to prove your understanding of each of the following citeria?

Articulate and authorise investigations strategy

  1. Link investigations strategy to objectives of the organisation’s overall compliance strategy.
  2. Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.
  3. Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.
  4. Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.
  5. Include documented organisational procedures for handling investigations in guidelines.
  6. Address staff training and maintenance of standards in the development of the guidelines.
Link investigations strategy to objectives of the organisation’s overall compliance strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include documented organisational procedures for handling investigations in guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address staff training and maintenance of standards in the development of the guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate process of investigations

  1. Establish scheduled times for evaluation and review.
  2. Develop and communicate consultation, review and development processes.
  3. Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.
  4. Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.
  5. Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.
  6. Manage statutory reporting obligations.
Establish scheduled times for evaluation and review.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and communicate consultation, review and development processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage statutory reporting obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate outcomes of investigations

  1. Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.
  2. Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.
Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle complaints

  1. Establish strategies to handle a range of situations that may impact on the reputation of the organisation.
  2. Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.
Establish strategies to handle a range of situations that may impact on the reputation of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise investigations

  1. Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.
  2. Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.
  3. Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.
Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Change strategic direction of investigations

  1. Balance broader policy directives with needs and demands within the organisation.
  2. Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.
Balance broader policy directives with needs and demands within the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build links at policy level with other organisations and policy makers

  1. Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.
  2. Encourage staff to build relationships with peers in other organisations.
  3. Take opportunities to promote the organisation and the investigations profession with policy makers and the public.
  4. Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.
  5. Establish and maintain relationships with other relevant stakeholders.
Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff to build relationships with peers in other organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take opportunities to promote the organisation and the investigations profession with policy makers and the public.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain relationships with other relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Articulate and authorise investigations strategy

  1. Link investigations strategy to objectives of the organisation’s overall compliance strategy.
  2. Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.
  3. Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.
  4. Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.
  5. Include documented organisational procedures for handling investigations in guidelines.
  6. Address staff training and maintenance of standards in the development of the guidelines.
Link investigations strategy to objectives of the organisation’s overall compliance strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include documented organisational procedures for handling investigations in guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address staff training and maintenance of standards in the development of the guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate process of investigations

  1. Establish scheduled times for evaluation and review.
  2. Develop and communicate consultation, review and development processes.
  3. Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.
  4. Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.
  5. Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.
  6. Manage statutory reporting obligations.
Establish scheduled times for evaluation and review.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and communicate consultation, review and development processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage statutory reporting obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate outcomes of investigations

  1. Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.
  2. Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.
Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle complaints

  1. Establish strategies to handle a range of situations that may impact on the reputation of the organisation.
  2. Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.
Establish strategies to handle a range of situations that may impact on the reputation of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise investigations

  1. Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.
  2. Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.
  3. Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.
Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Change strategic direction of investigations

  1. Balance broader policy directives with needs and demands within the organisation.
  2. Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.
Balance broader policy directives with needs and demands within the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build links at policy level with other organisations and policy makers

  1. Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.
  2. Encourage staff to build relationships with peers in other organisations.
  3. Take opportunities to promote the organisation and the investigations profession with policy makers and the public.
  4. Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.
  5. Establish and maintain relationships with other relevant stakeholders.
Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff to build relationships with peers in other organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take opportunities to promote the organisation and the investigations profession with policy makers and the public.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain relationships with other relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Articulate and authorise investigations strategy

1.1 Link investigations strategy to objectives of the organisation’s overall compliance strategy.

1.2 Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.

1.3 Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.

1.4 Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.

1.5 Include documented organisational procedures for handling investigations in guidelines.

1.6 Address staff training and maintenance of standards in the development of the guidelines.

2. Evaluate process of investigations

2.1 Establish scheduled times for evaluation and review.

2.2 Develop and communicate consultation, review and development processes.

2.3 Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.

2.4 Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.

2.5 Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.

2.6 Manage statutory reporting obligations.

3. Evaluate outcomes of investigations

3.1 Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.

3.2 Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.

4. Handle complaints

4.1 Establish strategies to handle a range of situations that may impact on the reputation of the organisation.

4.2 Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.

5. Authorise investigations

5.1 Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.

5.2 Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.

5.3 Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.

6. Change strategic direction of investigations

6.1 Balance broader policy directives with needs and demands within the organisation.

6.2 Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.

7. Build links at policy level with other organisations and policy makers

7.1 Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.

7.2 Encourage staff to build relationships with peers in other organisations.

7.3 Take opportunities to promote the organisation and the investigations profession with policy makers and the public.

7.4 Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.

7.5 Establish and maintain relationships with other relevant stakeholders.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Articulate and authorise investigations strategy

1.1 Link investigations strategy to objectives of the organisation’s overall compliance strategy.

1.2 Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.

1.3 Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.

1.4 Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.

1.5 Include documented organisational procedures for handling investigations in guidelines.

1.6 Address staff training and maintenance of standards in the development of the guidelines.

2. Evaluate process of investigations

2.1 Establish scheduled times for evaluation and review.

2.2 Develop and communicate consultation, review and development processes.

2.3 Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.

2.4 Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.

2.5 Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.

2.6 Manage statutory reporting obligations.

3. Evaluate outcomes of investigations

3.1 Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.

3.2 Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.

4. Handle complaints

4.1 Establish strategies to handle a range of situations that may impact on the reputation of the organisation.

4.2 Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.

5. Authorise investigations

5.1 Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.

5.2 Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.

5.3 Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.

6. Change strategic direction of investigations

6.1 Balance broader policy directives with needs and demands within the organisation.

6.2 Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.

7. Build links at policy level with other organisations and policy makers

7.1 Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.

7.2 Encourage staff to build relationships with peers in other organisations.

7.3 Take opportunities to promote the organisation and the investigations profession with policy makers and the public.

7.4 Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.

7.5 Establish and maintain relationships with other relevant stakeholders.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

managing projects

managing systems and processes for effective investigation processes and outcomes

liaising and managing investigations when conducted with outside agencies, either jointly, or referred to a police service or contracted to an outside body

undertaking analysis and problem-solving, especially when dealing with complaints

using communication styles to suit different audiences and purposes

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

agency investigation/compliance strategy

agency structure and core business

investigation techniques

an understanding of the relationship of the investigation strategy to the agency’s overall strategy and jurisdictional policy and legislative requirements

relevant legislation and policy covering the conduct of investigations, as well as the procedural and offence provisions of specific legislation

legislative reporting requirements to standards setting organisations

public sector legislation relating to investigations management, including anti-discrimination and diversity legislation, WHS and environment