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Evidence Guide: PSPREG604 - Coordinate multi-agency investigations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPREG604 - Coordinate multi-agency investigations

What evidence can you provide to prove your understanding of each of the following citeria?

Undertake coordination planning for multi-agency investigations

  1. The possible scope of each investigation is determined and investigation plans are developed and implemented to set the direction for each investigation.
  2. Cross-organisational issues related to each investigation, are identified and incorporated into a functional case management system.
  3. Aims, objectives and key issues are identified and documented to maintain operational focus.
  4. Strategies to achieve the objectives are specified and tasks assigned to each agency to achieve a common understanding and minimise duplication.
  5. Strategies and tasks are prioritised to ensure the most important aspects of investigations are not compromised if contingencies need to be handled or all required resources are not available.
  6. Review or auditing mechanisms are included in investigation plans to ensure maximum use of resources and agency accountability.
The possible scope of each investigation is determined and investigation plans are developed and implemented to set the direction for each investigation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cross-organisational issues related to each investigation, are identified and incorporated into a functional case management system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aims, objectives and key issues are identified and documented to maintain operational focus.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies to achieve the objectives are specified and tasks assigned to each agency to achieve a common understanding and minimise duplication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies and tasks are prioritised to ensure the most important aspects of investigations are not compromised if contingencies need to be handled or all required resources are not available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review or auditing mechanisms are included in investigation plans to ensure maximum use of resources and agency accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan budgets and resource allocations

  1. Estimated resources required for each investigation are documented in investigation plans.
  2. Resources available within each agency are identified and access strategies identified.
  3. Negotiations are undertaken with decision-makers who have responsibility for workforce deployment, to make resources available when required.
  4. If all required resources are not available strategies are adjusted in accordance with priorities established in investigation plans.
Estimated resources required for each investigation are documented in investigation plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources available within each agency are identified and access strategies identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiations are undertaken with decision-makers who have responsibility for workforce deployment, to make resources available when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

If all required resources are not available strategies are adjusted in accordance with priorities established in investigation plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and implement operational security requirements

  1. Potential risks are identified and assessed throughout investigations with respect to individuals, own organisation and support agencies.
  2. Security classifications are considered for each investigation and assigned in accordance with organisational policy and procedures.
  3. Security requirements are identified to ensure the integrity of each investigation, its information and the safety of its personnel.
  4. Security strategies are determined to ensure conformity and compliance during multi-agency investigations.
  5. Security arrangements are implemented to avoid/overcome breaches of security.
  6. Security arrangements are monitored, reviewed and modified as required throughout the investigations.
Potential risks are identified and assessed throughout investigations with respect to individuals, own organisation and support agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security classifications are considered for each investigation and assigned in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security requirements are identified to ensure the integrity of each investigation, its information and the safety of its personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security strategies are determined to ensure conformity and compliance during multi-agency investigations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security arrangements are implemented to avoid/overcome breaches of security.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security arrangements are monitored, reviewed and modified as required throughout the investigations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate cross-jurisdictional agency roles in the investigation of serious offences

  1. Communication channels between cross-jurisdictional agencies are formalised to facilitate immediate contact.
  2. Command structures are formalised to facilitate effective control and coordination of each investigation and to initialise lead agency versus support agencies protocols.
  3. All agencies are briefed on their obligations and outputs to support the investigation.
  4. Organisation-specific requirements and procedures are identified and strategies implemented to ensure consistency throughout the investigative process.
  5. A functional case management system is implemented that addresses requirements of all investigating agencies.
  6. Expenditure and resource usage are monitored and controlled throughout investigations to minimise wastage and to ensure objectives can be achieved within timeframes and resource boundaries.
Communication channels between cross-jurisdictional agencies are formalised to facilitate immediate contact.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Command structures are formalised to facilitate effective control and coordination of each investigation and to initialise lead agency versus support agencies protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All agencies are briefed on their obligations and outputs to support the investigation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisation-specific requirements and procedures are identified and strategies implemented to ensure consistency throughout the investigative process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A functional case management system is implemented that addresses requirements of all investigating agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expenditure and resource usage are monitored and controlled throughout investigations to minimise wastage and to ensure objectives can be achieved within timeframes and resource boundaries.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms consistency of performance in coordinating multi-agency investigations.

This will include evidence of:

coordinating at least two actual or simulated multi-agency investigations, on separate occasions or for different situations/contexts

at least one actual or simulated investigation where contingencies need to be handled because not everything goes according to plan

adhering to legal, ethical and organisational requirements relating to multi-agency investigations

Context of and specific resources for assessment

Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while coordinating multi-agency investigations, including coping with difficulties, irregularities and breakdowns in routine.

Access is required to resources such as:

applicable legislation, policies and procedures

case studies and workplace scenarios to capture the range of requirements for situations likely to be encountered

technology for case management/investigation management

Method of assessment

Assessment methods suitable for valid and reliable assessment of this unit of competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

observation

written or oral questions

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

Guidance information for assessment

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Required Skills and Knowledge

Required skills

communication skills to:

liaise and negotiate with other agencies

brief and debrief cross-agency personnel

relate to persons from diverse backgrounds

planning and organising skills to:

plan and implement resource management including budgetary, human and physical resources and allocation/access

literacy and numeracy skills to:

read complex legislation

write investigation plans

estimate resource requirements

self-management skills to:

undertake reasoning and logical analysis

make decisions and solve problems

technical skills to:

manage the organisation’s computer and/or manual information management system

Required knowledge

the role of investigations in achieving the organisation’s strategic compliance objectives

legislation relating to the jurisdiction/s involved in the investigations

case management systems

jurisdictional and organisational requirements of agencies, clients, and stakeholders

macro environmental impact upon investigations of serious offences, including government, policy, political, and community interests

operational budget and resource planning processes and options to control budget levels

access and deployment mechanisms to ensure optimal economy and efficiency in the use of human, physical and financial resources

opportunities, risks and constraint assessment which may hamper investigations

internal auditing processes

risk assessment and management techniques

‘duty of care’ responsibilities

security classifications and requirements within own organisation

arrangements and procedures available to maintain operational security

specialist assistance available to assist with security assessments

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Investigation plans may include:

the aims and objectives of the investigations

the possible strategies available to achieve the objectives

identified priorities, risk strategies and costings

reference to resources:

the sources of the resources

availability of resources

any limitations, and

contingencies or alternatives

Cross-organisational issues may include:

legal jurisdiction and jurisdiction-specific issues such as differences in:

legislation

regulatory powers

levels of authority

hierarchy of control

protocols

operational policies and procedures

security requirements

resource allocation procedures

reporting requirements

A functional case management system requires:

a systematic approach to planning

project management methodologies and tools

decision making support

consistency in implementing operational practices

tools such as:

resource spreadsheets

evidence matrices

tactical plans

assignment sheets

investigation plans

Auditing may include:

costings records included in investigation plan

substantiating resources utilised and money spent

Resources available may be:

human

physical e.g. equipment, technology

financial

information

intelligence that may be internal or external in source

affected by staffing and equipment levels within the agencies involved

Communication channels may be:

formal, such as a memorandum of understanding

informal, for example, direct communication between investigation managers within respective agencies

Investigation coordination should be:

consistent throughout the investigation and reflect best practice methodology

Organisation-specific requirements and procedures may include:

investigation management techniques such as exhibit control and handling procedures

interview methods

brief management

Potential risks could be from:

internal/external sources

risk assessments should include potential for risks to individuals and organisations

Security requirements may include:

security checks of personnel

limiting the access of users on computer systems/databases

Security classification may be:

from restricted to top secret

applied in accordance with legislation or policy