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Evidence Guide: PSPREV009 - Administer levies, fines and other taxes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPREV009 - Administer levies, fines and other taxes

What evidence can you provide to prove your understanding of each of the following citeria?

Assess liability for payment of levies, fines and other taxes

  1. Identify and confirm situations that attract imposition of levies, fines and other taxes.
  2. Identify and confirm exemptions.
  3. Identify situations where concessions, or remission of or reduction in liability may apply.
  4. Confirm and evaluate facts applicable to situation.
  5. Identify and apply criteria for assessing liability.
Identify and confirm situations that attract imposition of levies, fines and other taxes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and confirm exemptions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where concessions, or remission of or reduction in liability may apply.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and evaluate facts applicable to situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply criteria for assessing liability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine amount payable

  1. Locate and consult information and schedules to determine rate, penalty or interest applicable.
  2. Apply exemptions, remissions or reductions.
  3. Apply applicable rates to confirm assessments of liability.
  4. Complete documentary requirements.
Locate and consult information and schedules to determine rate, penalty or interest applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply exemptions, remissions or reductions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply applicable rates to confirm assessments of liability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentary requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with enquiries and complaints

  1. Deal with enquiries.
  2. Explain payment options, due dates and record-keeping requirements, tailoring communication to suit diverse customer needs.
  3. Deal with complaints, record and notify decisions.
  4. Explain to customers their rights to have decisions reviewed if they are dissatisfied with a decision.
Deal with enquiries.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain payment options, due dates and record-keeping requirements, tailoring communication to suit diverse customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with complaints, record and notify decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain to customers their rights to have decisions reviewed if they are dissatisfied with a decision.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess liability for payment of levies, fines and other taxes

  1. Identify and confirm situations that attract imposition of levies, fines and other taxes.
  2. Identify and confirm exemptions.
  3. Identify situations where concessions, or remission of or reduction in liability may apply.
  4. Confirm and evaluate facts applicable to situation.
  5. Identify and apply criteria for assessing liability.
Identify and confirm situations that attract imposition of levies, fines and other taxes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and confirm exemptions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where concessions, or remission of or reduction in liability may apply.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and evaluate facts applicable to situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply criteria for assessing liability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine amount payable

  1. Locate and consult information and schedules to determine rate, penalty or interest applicable.
  2. Apply exemptions, remissions or reductions.
  3. Apply applicable rates to confirm assessments of liability.
  4. Complete documentary requirements.
Locate and consult information and schedules to determine rate, penalty or interest applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply exemptions, remissions or reductions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply applicable rates to confirm assessments of liability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentary requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with enquiries and complaints

  1. Deal with enquiries.
  2. Explain payment options, due dates and record-keeping requirements, tailoring communication to suit diverse customer needs.
  3. Deal with complaints, record and notify decisions.
  4. Explain to customers their rights to have decisions reviewed if they are dissatisfied with a decision.
Deal with enquiries.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain payment options, due dates and record-keeping requirements, tailoring communication to suit diverse customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with complaints, record and notify decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain to customers their rights to have decisions reviewed if they are dissatisfied with a decision.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Assess liability for payment of levies, fines and other taxes

1.1 Identify and confirm situations that attract imposition of levies, fines and other taxes.

1.2 Identify and confirm exemptions.

1.3 Identify situations where concessions, or remission of or reduction in liability may apply.

1.4 Confirm and evaluate facts applicable to situation.

1.5 Identify and apply criteria for assessing liability.

2. Determine amount payable

2.1 Locate and consult information and schedules to determine rate, penalty or interest applicable.

2.2 Apply exemptions, remissions or reductions.

2.3 Apply applicable rates to confirm assessments of liability.

2.4 Complete documentary requirements.

3. Deal with enquiries and complaints

3.1 Deal with enquiries.

3.2 Explain payment options, due dates and record-keeping requirements, tailoring communication to suit diverse customer needs.

3.3 Deal with complaints, record and notify decisions.

3.4 Explain to customers their rights to have decisions reviewed if they are dissatisfied with a decision.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Assess liability for payment of levies, fines and other taxes

1.1 Identify and confirm situations that attract imposition of levies, fines and other taxes.

1.2 Identify and confirm exemptions.

1.3 Identify situations where concessions, or remission of or reduction in liability may apply.

1.4 Confirm and evaluate facts applicable to situation.

1.5 Identify and apply criteria for assessing liability.

2. Determine amount payable

2.1 Locate and consult information and schedules to determine rate, penalty or interest applicable.

2.2 Apply exemptions, remissions or reductions.

2.3 Apply applicable rates to confirm assessments of liability.

2.4 Complete documentary requirements.

3. Deal with enquiries and complaints

3.1 Deal with enquiries.

3.2 Explain payment options, due dates and record-keeping requirements, tailoring communication to suit diverse customer needs.

3.3 Deal with complaints, record and notify decisions.

3.4 Explain to customers their rights to have decisions reviewed if they are dissatisfied with a decision.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

navigating complex legislation, judicial decisions, rulings, Commissioner’s practices and related materials and applying them to situations relating to levies, fines and other taxes

researching information related to application of levies, fines and other taxes

numeracy to confirm accuracy of assessments

communicating with others involving exchanges of complex information relating to liability, exemptions, remissions and reductions

using technology to locate requirements and schedules, conduct research, make enquiries, review available data, access legislative requirements and record outcomes

applying environmental, sustainability and work health and safety procedures to administrative work and when dealing with customers

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, rulings and Commissioner’s practices relating to levies, fines and other taxes

situations where levies, fines and other taxes apply

liability, exemptions, remissions and reductions relevant to different levies, fines and other taxes

application of sliding scales or other structures of rates for levies, fines and other taxes

legislative decision making process

confidentiality provisions