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Evidence Guide: PSPTIS042 - Manage discourses in general settings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPTIS042 - Manage discourses in general settings

What evidence can you provide to prove your understanding of each of the following citeria?

Set up discourse

  1. Establish assignment requirements with clients.
  2. Identify factors that may compromise interpreter effectiveness.
  3. Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.
Establish assignment requirements with clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify factors that may compromise interpreter effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree process

  1. Confirm relationships between and with participants according to established interpreting protocols.
  2. Explain the role of the interpreter and identify areas requiring further clarification.
Confirm relationships between and with participants according to established interpreting protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the role of the interpreter and identify areas requiring further clarification.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage flow of communication

  1. Assess participant attributes and use appropriate communication style.
  2. Advise speakers on length, pace and mode of delivery in a professional and courteous manner.
  3. Address problems affecting communication flow.
Assess participant attributes and use appropriate communication style.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise speakers on length, pace and mode of delivery in a professional and courteous manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address problems affecting communication flow.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain message transfer

  1. Monitor and identify miscommunications
  2. Seek and provide clarification where required.
  3. Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.
  4. Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.
Monitor and identify miscommunications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and provide clarification where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate discourse management

  1. Seek and analyse feedback on discourse and evaluate effectiveness of performance.
  2. Take advice on issues and solutions and explore and develop strategies to improve practice.
Seek and analyse feedback on discourse and evaluate effectiveness of performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take advice on issues and solutions and explore and develop strategies to improve practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up discourse

  1. Establish assignment requirements with clients.
  2. Identify factors that may compromise interpreter effectiveness.
  3. Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.
Establish assignment requirements with clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify factors that may compromise interpreter effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree process

  1. Confirm relationships between and with participants according to established interpreting protocols.
  2. Explain the role of the interpreter and identify areas requiring further clarification.
Confirm relationships between and with participants according to established interpreting protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the role of the interpreter and identify areas requiring further clarification.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage flow of communication

  1. Assess participant attributes and use appropriate communication style.
  2. Advise speakers on length, pace and mode of delivery in a professional and courteous manner.
  3. Address problems affecting communication flow.
Assess participant attributes and use appropriate communication style.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise speakers on length, pace and mode of delivery in a professional and courteous manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address problems affecting communication flow.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain message transfer

  1. Monitor and identify miscommunications
  2. Seek and provide clarification where required.
  3. Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.
  4. Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.
Monitor and identify miscommunications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and provide clarification where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate discourse management

  1. Seek and analyse feedback on discourse and evaluate effectiveness of performance.
  2. Take advice on issues and solutions and explore and develop strategies to improve practice.
Seek and analyse feedback on discourse and evaluate effectiveness of performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take advice on issues and solutions and explore and develop strategies to improve practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up discourse

1.1 Establish assignment requirements with clients.

1.2 Identify factors that may compromise interpreter effectiveness.

1.3 Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.

2. Agree process

2.1 Confirm relationships between and with participants according to established interpreting protocols.

2.2 Explain the role of the interpreter and identify areas requiring further clarification.

3. Manage flow of communication

3.1 Assess participant attributes and use appropriate communication style.

3.2 Advise speakers on length, pace and mode of delivery in a professional and courteous manner.

3.3 Address problems affecting communication flow.

4. Monitor and maintain message transfer

4.1 Monitor and identify miscommunications

4.2 Seek and provide clarification where required.

4.3 Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.

4.4 Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.

5. Evaluate discourse management

5.1 Seek and analyse feedback on discourse and evaluate effectiveness of performance.

5.2 Take advice on issues and solutions and explore and develop strategies to improve practice.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Set up discourse

1.1 Establish assignment requirements with clients.

1.2 Identify factors that may compromise interpreter effectiveness.

1.3 Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.

2. Agree process

2.1 Confirm relationships between and with participants according to established interpreting protocols.

2.2 Explain the role of the interpreter and identify areas requiring further clarification.

3. Manage flow of communication

3.1 Assess participant attributes and use appropriate communication style.

3.2 Advise speakers on length, pace and mode of delivery in a professional and courteous manner.

3.3 Address problems affecting communication flow.

4. Monitor and maintain message transfer

4.1 Monitor and identify miscommunications

4.2 Seek and provide clarification where required.

4.3 Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.

4.4 Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.

5. Evaluate discourse management

5.1 Seek and analyse feedback on discourse and evaluate effectiveness of performance.

5.2 Take advice on issues and solutions and explore and develop strategies to improve practice.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying code of conduct to work processes

using problem solving skills to assess barriers to effective communication

supporting parties to understand and reach agreement on the interpreting process

deflecting pressure from other parties to perform duties other than interpreting

seeking debriefing and support where required

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate

factors that may impact interpreting in general settings, including barriers to communication

communication techniques that facilitate communication flow and discourse management

culture-specific knowledge to arrange work environment and confirm relationships between and with parties

strategies and techniques for working with people with special communication needs

relevant professional standards and codes

limitations of work role, responsibility and professional abilities

nature and structure of interpersonal and institutional dynamics

WHS and risk management practices and procedures relevant to nature of assignment