The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Converse with others
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Use techniques to extend interactions with others. Completed |
Evidence:
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Seek and offer additional information and assistance to support quality of communication and service. Completed |
Evidence:
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Support communication with comments on topical familiar matters, workplace business and events. Completed |
Evidence:
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Use non-verbal communication to convey an acceptance of and sensitivity towards others. Completed |
Evidence:
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Provide detailed information and advice
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Identify need for detailed information and advice. Completed |
Evidence:
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Convey detailed information and advice using narrative and descriptive statements. Completed |
Evidence:
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Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points. Completed |
Evidence:
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Use workplace documents, materials and other references to support explanations as required. Completed |
Evidence:
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Respond to unpredictable situations and problems
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Identify key facts of problems and facilitate solutions through open communication with relevant people. Completed |
Evidence:
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Provide appropriate advice in response to requests, unpredictable situations and problems. Completed |
Evidence:
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Convey appropriate apologies and expressions of regret as required. Completed |
Evidence:
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Negotiate a simple agreement
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Exchange key information and reach agreement on details. Completed |
Evidence:
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Provide appropriate explanations about products and services. Completed |
Evidence:
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Achieve mutual understanding and agreement. Completed |
Evidence:
|
Converse with others
|
|
Use techniques to extend interactions with others. Completed |
Evidence:
|
Seek and offer additional information and assistance to support quality of communication and service. Completed |
Evidence:
|
Support communication with comments on topical familiar matters, workplace business and events. Completed |
Evidence:
|
Use non-verbal communication to convey an acceptance of and sensitivity towards others. Completed |
Evidence:
|
Provide detailed information and advice
|
|
Identify need for detailed information and advice. Completed |
Evidence:
|
Convey detailed information and advice using narrative and descriptive statements. Completed |
Evidence:
|
Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points. Completed |
Evidence:
|
Use workplace documents, materials and other references to support explanations as required. Completed |
Evidence:
|
Respond to unpredictable situations and problems
|
|
Identify key facts of problems and facilitate solutions through open communication with relevant people. Completed |
Evidence:
|
Provide appropriate advice in response to requests, unpredictable situations and problems. Completed |
Evidence:
|
Convey appropriate apologies and expressions of regret as required. Completed |
Evidence:
|
Negotiate a simple agreement
|
|
Exchange key information and reach agreement on details. Completed |
Evidence:
|
Provide appropriate explanations about products and services. Completed |
Evidence:
|
Achieve mutual understanding and agreement. Completed |
Evidence:
|