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Evidence Guide: PSPTIS044 - Demonstrate routine LOTE proficiency in different subjects and cultural contexts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPTIS044 - Demonstrate routine LOTE proficiency in different subjects and cultural contexts

What evidence can you provide to prove your understanding of each of the following citeria?

Converse with others

  1. Use techniques to extend interactions with others.
  2. Seek and offer additional information and assistance to support quality of communication and service.
  3. Support communication with comments on topical familiar matters, workplace business and events.
  4. Use non-verbal communication to convey an acceptance of and sensitivity towards others.
Use techniques to extend interactions with others.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek and offer additional information and assistance to support quality of communication and service.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support communication with comments on topical familiar matters, workplace business and events.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use non-verbal communication to convey an acceptance of and sensitivity towards others.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide detailed information and advice

  1. Identify need for detailed information and advice.
  2. Convey detailed information and advice using narrative and descriptive statements.
  3. Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.
  4. Use workplace documents, materials and other references to support explanations as required.
Identify need for detailed information and advice.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Convey detailed information and advice using narrative and descriptive statements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use workplace documents, materials and other references to support explanations as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to unpredictable situations and problems

  1. Identify key facts of problems and facilitate solutions through open communication with relevant people.
  2. Provide appropriate advice in response to requests, unpredictable situations and problems.
  3. Convey appropriate apologies and expressions of regret as required.
Identify key facts of problems and facilitate solutions through open communication with relevant people.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide appropriate advice in response to requests, unpredictable situations and problems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Convey appropriate apologies and expressions of regret as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate a simple agreement

  1. Exchange key information and reach agreement on details.
  2. Provide appropriate explanations about products and services.
  3. Achieve mutual understanding and agreement.
Exchange key information and reach agreement on details.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide appropriate explanations about products and services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Achieve mutual understanding and agreement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Converse with others

  1. Use techniques to extend interactions with others.
  2. Seek and offer additional information and assistance to support quality of communication and service.
  3. Support communication with comments on topical familiar matters, workplace business and events.
  4. Use non-verbal communication to convey an acceptance of and sensitivity towards others.
Use techniques to extend interactions with others.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek and offer additional information and assistance to support quality of communication and service.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support communication with comments on topical familiar matters, workplace business and events.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use non-verbal communication to convey an acceptance of and sensitivity towards others.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide detailed information and advice

  1. Identify need for detailed information and advice.
  2. Convey detailed information and advice using narrative and descriptive statements.
  3. Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.
  4. Use workplace documents, materials and other references to support explanations as required.
Identify need for detailed information and advice.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Convey detailed information and advice using narrative and descriptive statements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use workplace documents, materials and other references to support explanations as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to unpredictable situations and problems

  1. Identify key facts of problems and facilitate solutions through open communication with relevant people.
  2. Provide appropriate advice in response to requests, unpredictable situations and problems.
  3. Convey appropriate apologies and expressions of regret as required.
Identify key facts of problems and facilitate solutions through open communication with relevant people.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide appropriate advice in response to requests, unpredictable situations and problems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Convey appropriate apologies and expressions of regret as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate a simple agreement

  1. Exchange key information and reach agreement on details.
  2. Provide appropriate explanations about products and services.
  3. Achieve mutual understanding and agreement.
Exchange key information and reach agreement on details.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide appropriate explanations about products and services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Achieve mutual understanding and agreement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Converse with others

1.1 Use techniques to extend interactions with others.

1.2 Seek and offer additional information and assistance to support quality of communication and service.

1.3 Support communication with comments on topical familiar matters, workplace business and events.

1.4 Use non-verbal communication to convey an acceptance of and sensitivity towards others.

2. Provide detailed information and advice

2.1 Identify need for detailed information and advice.

2.2 Convey detailed information and advice using narrative and descriptive statements.

2.3 Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

2.4 Use workplace documents, materials and other references to support explanations as required.

3. Respond to unpredictable situations and problems

3.1 Identify key facts of problems and facilitate solutions through open communication with relevant people.

3.2 Provide appropriate advice in response to requests, unpredictable situations and problems.

3.3 Convey appropriate apologies and expressions of regret as required.

4. Negotiate a simple agreement

4.1 Exchange key information and reach agreement on details.

4.2 Provide appropriate explanations about products and services.

4.3 Achieve mutual understanding and agreement.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Converse with others

1.1 Use techniques to extend interactions with others.

1.2 Seek and offer additional information and assistance to support quality of communication and service.

1.3 Support communication with comments on topical familiar matters, workplace business and events.

1.4 Use non-verbal communication to convey an acceptance of and sensitivity towards others.

2. Provide detailed information and advice

2.1 Identify need for detailed information and advice.

2.2 Convey detailed information and advice using narrative and descriptive statements.

2.3 Repeat, paraphrase and clarify communications to avoid misunderstanding and to explain difficult points.

2.4 Use workplace documents, materials and other references to support explanations as required.

3. Respond to unpredictable situations and problems

3.1 Identify key facts of problems and facilitate solutions through open communication with relevant people.

3.2 Provide appropriate advice in response to requests, unpredictable situations and problems.

3.3 Convey appropriate apologies and expressions of regret as required.

4. Negotiate a simple agreement

4.1 Exchange key information and reach agreement on details.

4.2 Provide appropriate explanations about products and services.

4.3 Achieve mutual understanding and agreement.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

using communication skills in a LOTE to:

establish rapport

interact positively and courteously in varied interactive workplace communications

question about needs and preferences

use diverse, effective non-verbal communication skills

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

aspects of verbal and non-verbal communication that support effective negotiation and interaction in the LOTE being assessed

applications of social, business and cultural conventions specific to the LOTE being assessed, including:

consistent use of forms of address

customs, protocols and taboos

dialect, idiom, colloquialisms and language conventions