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Evidence Guide: PSPTIS082 - Interpret through communication media

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPTIS082 - Interpret through communication media

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare environment and participants

  1. Prepare resources appropriate to communication medium and make necessary adjustments to work environment.
  2. Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.
  3. Manage technology and confirm the process and purpose of the assignment.
  4. Seek information about the people and context and identify and address issues that may affect the process or outcome.
Prepare resources appropriate to communication medium and make necessary adjustments to work environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage technology and confirm the process and purpose of the assignment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek information about the people and context and identify and address issues that may affect the process or outcome.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt delivery to equipment

  1. Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
  2. Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.
  3. Identify and use terms of address appropriate to the medium.
  4. Identify physical challenges posed by the communication medium and make recommendations to address them.
  5. Act assertively to address technological problems.
Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use terms of address appropriate to the medium.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify physical challenges posed by the communication medium and make recommendations to address them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act assertively to address technological problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage discourse

  1. Use overt strategies to manage communication flow in a culturally appropriate manner.
  2. For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.
  3. Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.
  4. Use overt strategies to manage communication breakdown.
  5. Monitor workplace health and safety issues arising from using communication equipment and take preventive action.
Use overt strategies to manage communication flow in a culturally appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use overt strategies to manage communication breakdown.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor workplace health and safety issues arising from using communication equipment and take preventive action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate delivery

  1. Evaluate suitability of technology chosen and own adaptation of delivery to the technology.
  2. Determine personal impact of assignment and identify need for debriefing and counselling.
  3. Discuss issues and solutions and explore process improvement strategies.
Evaluate suitability of technology chosen and own adaptation of delivery to the technology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine personal impact of assignment and identify need for debriefing and counselling.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss issues and solutions and explore process improvement strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare environment and participants

  1. Prepare resources appropriate to communication medium and make necessary adjustments to work environment.
  2. Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.
  3. Manage technology and confirm the process and purpose of the assignment.
  4. Seek information about the people and context and identify and address issues that may affect the process or outcome.
Prepare resources appropriate to communication medium and make necessary adjustments to work environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage technology and confirm the process and purpose of the assignment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek information about the people and context and identify and address issues that may affect the process or outcome.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt delivery to equipment

  1. Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
  2. Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.
  3. Identify and use terms of address appropriate to the medium.
  4. Identify physical challenges posed by the communication medium and make recommendations to address them.
  5. Act assertively to address technological problems.
Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use terms of address appropriate to the medium.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify physical challenges posed by the communication medium and make recommendations to address them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act assertively to address technological problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage discourse

  1. Use overt strategies to manage communication flow in a culturally appropriate manner.
  2. For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.
  3. Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.
  4. Use overt strategies to manage communication breakdown.
  5. Monitor workplace health and safety issues arising from using communication equipment and take preventive action.
Use overt strategies to manage communication flow in a culturally appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use overt strategies to manage communication breakdown.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor workplace health and safety issues arising from using communication equipment and take preventive action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate delivery

  1. Evaluate suitability of technology chosen and own adaptation of delivery to the technology.
  2. Determine personal impact of assignment and identify need for debriefing and counselling.
  3. Discuss issues and solutions and explore process improvement strategies.
Evaluate suitability of technology chosen and own adaptation of delivery to the technology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine personal impact of assignment and identify need for debriefing and counselling.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss issues and solutions and explore process improvement strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare environment and participants

1.1 Prepare resources appropriate to communication medium and make necessary adjustments to work environment.

1.2 Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.

1.3 Manage technology and confirm the process and purpose of the assignment.

1.4 Seek information about the people and context and identify and address issues that may affect the process or outcome.

2. Adapt delivery to equipment

2.1 Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.

2.2 Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.

2.3 Identify and use terms of address appropriate to the medium.

2.4 Identify physical challenges posed by the communication medium and make recommendations to address them.

2.5 Act assertively to address technological problems.

3. Manage discourse

3.1 Use overt strategies to manage communication flow in a culturally appropriate manner.

3.2 For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.

3.3 Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.

3.4 Use overt strategies to manage communication breakdown.

3.5 Monitor workplace health and safety issues arising from using communication equipment and take preventive action.

4. Evaluate delivery

4.1 Evaluate suitability of technology chosen and own adaptation of delivery to the technology.

4.2 Determine personal impact of assignment and identify need for debriefing and counselling.

4.3 Discuss issues and solutions and explore process improvement strategies.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare environment and participants

1.1 Prepare resources appropriate to communication medium and make necessary adjustments to work environment.

1.2 Consult technical support staff to establish equipment conditions and gain access to become familiar with specific technology.

1.3 Manage technology and confirm the process and purpose of the assignment.

1.4 Seek information about the people and context and identify and address issues that may affect the process or outcome.

2. Adapt delivery to equipment

2.1 Conduct initial introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.

2.2 Adjust volume and position of equipment for audibility or visibility and adjust delivery accordingly.

2.3 Identify and use terms of address appropriate to the medium.

2.4 Identify physical challenges posed by the communication medium and make recommendations to address them.

2.5 Act assertively to address technological problems.

3. Manage discourse

3.1 Use overt strategies to manage communication flow in a culturally appropriate manner.

3.2 For spoken languages, take notes to support retention and recall and seek clarification or repetition when necessary.

3.3 Use a range of strategies to adjust and adapt to rapidly changing emotions, circumstances and technical challenges.

3.4 Use overt strategies to manage communication breakdown.

3.5 Monitor workplace health and safety issues arising from using communication equipment and take preventive action.

4. Evaluate delivery

4.1 Evaluate suitability of technology chosen and own adaptation of delivery to the technology.

4.2 Determine personal impact of assignment and identify need for debriefing and counselling.

4.3 Discuss issues and solutions and explore process improvement strategies.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

collaborating with clients and technical experts to ensure effective use of the technology

discussing and resolving WHS issues, including length of assignment, breaks and physical and vicarious trauma

using diverse strategies and resources to facilitate communication flow and support retention

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

suitability and limitations of communications media and applications for interpreting

WHS practices and procedures in relation to using communication equipment

tools and equipment relevant to assignments using communications media