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Evidence Guide: PSPWPI007 - Represent and promote the organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPWPI007 - Represent and promote the organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Represent the organisation

  1. Promote a professional image of the organisation.
  2. Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.
  3. Develop and provide advice within the area of responsibility.
  4. Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.
Promote a professional image of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and provide advice within the area of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies to achieve desired outcomes

  1. Tailor communication strategies to the audience and the context.
  2. Adjust communication strategies and content in response to feedback from clients.
  3. Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.
  4. Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.
Tailor communication strategies to the audience and the context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust communication strategies and content in response to feedback from clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain networks and relationships

  1. Allocate time to establish and maintain networks and work relationships.
  2. Identify and access information, key people and networks to assist in achieving work outcomes.
  3. Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.
Allocate time to establish and maintain networks and work relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access information, key people and networks to assist in achieving work outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation

  1. Promote a professional image of the organisation.
  2. Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.
  3. Develop and provide advice within the area of responsibility.
  4. Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.
Promote a professional image of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and provide advice within the area of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies to achieve desired outcomes

  1. Tailor communication strategies to the audience and the context.
  2. Adjust communication strategies and content in response to feedback from clients.
  3. Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.
  4. Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.
Tailor communication strategies to the audience and the context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust communication strategies and content in response to feedback from clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain networks and relationships

  1. Allocate time to establish and maintain networks and work relationships.
  2. Identify and access information, key people and networks to assist in achieving work outcomes.
  3. Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.
Allocate time to establish and maintain networks and work relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access information, key people and networks to assist in achieving work outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Represent the organisation

1.1 Promote a professional image of the organisation.

1.2 Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.

1.3 Develop and provide advice within the area of responsibility.

1.4 Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.

2. Use communication strategies to achieve desired outcomes

2.1 Tailor communication strategies to the audience and the context.

2.2 Adjust communication strategies and content in response to feedback from clients.

2.3 Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.

2.4 Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.

3. Build and maintain networks and relationships

3.1 Allocate time to establish and maintain networks and work relationships.

3.2 Identify and access information, key people and networks to assist in achieving work outcomes.

3.3 Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Represent the organisation

1.1 Promote a professional image of the organisation.

1.2 Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.

1.3 Develop and provide advice within the area of responsibility.

1.4 Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues if required.

2. Use communication strategies to achieve desired outcomes

2.1 Tailor communication strategies to the audience and the context.

2.2 Adjust communication strategies and content in response to feedback from clients.

2.3 Brief additional personnel, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.

2.4 Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.

3. Build and maintain networks and relationships

3.1 Allocate time to establish and maintain networks and work relationships.

3.2 Identify and access information, key people and networks to assist in achieving work outcomes.

3.3 Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the organisation.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with audiences, requiring adaptation of style and language

questioning to confirm understanding

interpreting complex written materials

presenting information

facilitating groups

using mediation

undertaking conflict resolution

representing and promoting of the organisation in 3 or more contexts or on 3 or more occasions.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policy, procedures and legislation

organisational code of conduct