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Evidence Guide: PUACOM004B - Manage organisational communication strategies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUACOM004B - Manage organisational communication strategies

What evidence can you provide to prove your understanding of each of the following citeria?

Develop communication strategies

  1. Strategies for effective internal and external dissemination of information are developed to meet the organisation's requirements
  2. Special communication needs are considered in developing strategies to avoid discrimination in the workplace
  3. Communication strategies are analysed, evaluated and revised where necessary to make sure they are effective
Strategies for effective internal and external dissemination of information are developed to meet the organisation's requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special communication needs are considered in developing strategies to avoid discrimination in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication strategies are analysed, evaluated and revised where necessary to make sure they are effective

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain communication pathways

  1. Pathways of communication are established to meet requirements of organisation and workforce
  2. Pathways are maintained and reviewed to ensure personnel are informed of relevant information
Pathways of communication are established to meet requirements of organisation and workforce

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pathways are maintained and reviewed to ensure personnel are informed of relevant information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the use of communication strategies

  1. Information is provided to all areas of the organisation to facilitate implementation of the strategy
  2. Effective communication techniques are articulated and modelled to the workforce
  3. Personnel are given guidance about adapting communication strategies to suit a range of contexts
Information is provided to all areas of the organisation to facilitate implementation of the strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication techniques are articulated and modelled to the workforce

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personnel are given guidance about adapting communication strategies to suit a range of contexts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in:

Strategies developed suit organisation's core business and different audiences

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

On the job or in a simulated work environment.

Specific resources for assessment

No special requirements.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

building relationships

coaching

conflict resolution

listening

negotiation

networking

verbal communication

Required Knowledge

conflict resolution strategies and techniques

language and literacy levels of personnel

negotiation strategies and techniques

possible communication difficulties

range of communication strategies

special communication needs of personnel

techniques for improving communication and listening skills

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Special communication needs may include:

persons from culturally and linguistically diverse backgrounds

people with a disability

Strategies to avoid discrimination may include:

emphasis on verbal rather than written communication

simple proformas

plain English documents

provision of individual assistance with reading/writing

Communication strategies may include:

internal and external information requirements

range of content areas

dissemination of organisational information

evaluation and effectiveness