The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive incoming incident calls/enquiries
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Routine and emergency incident calls/enquiries are answered promptly using standard agency answering protocols and telephony system, relatedequipment and computer aided dispatch system, in accordance with organisational policies and procedures. Completed |
Evidence:
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Relevant information of the caller/incident/enquiry is established in accordance with organisational policies and procedures. Completed |
Evidence:
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Factors which may affect the caller's ability to provide accurate information are assessed and taken into consideration. Completed |
Evidence:
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Type of incident call/enquiry is determined quickly and accurately, and call authenticity is determined, in accordance with organisational protocols. Completed |
Evidence:
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Details of the incident call/enquiry are obtained and accurately logged, in accordance with organisational policies and procedures. Completed |
Evidence:
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Appropriate response is ensured by interacting with other relevant personnel. Completed |
Evidence:
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Provide information to caller/s in possible danger
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Potential danger to caller/s is assessed quickly and accurately. Completed |
Evidence:
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Safety information appropriate to the situation and caller's needs is communicated clearly. Completed |
Evidence:
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Locate an incident
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Organisation's area/s of operational responsibility is identified. Completed |
Evidence:
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Appropriate directories, maps and databases are used to find incident location/s. Completed |
Evidence:
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Calls/enquiries are concluded in accordance with organisational policies and procedures. Completed |
Evidence:
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Action received request
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Request for assistance is actioned in accordance with organisational policies and procedures. Completed |
Evidence:
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Information is summarised and communicated using clear and appropriate language, in accordance with organisational policies and procedures. Completed |
Evidence:
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Follow-up procedures and notifications to other emergency services or agencies are implemented as required. Completed |
Evidence:
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Operate equipment
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Appropriate equipment is chosen for the task, context and needs of the incident. Completed |
Evidence:
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Equipment is used and operated safely in accordance with organisational and manufacturer's instructions. Completed |
Evidence:
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Faulty equipment is identified and reported in accordance with organisational policies and procedures, and alternative strategies are employed when necessary. Completed |
Evidence:
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