NTISthis.com

Evidence Guide: PUAOPE002A - Operate communications systems and equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAOPE002A - Operate communications systems and equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Use communication systems and equipment

  1. Equipment is used and operated safely to support communications consistent with organisation's policies and procedures
  2. Communication equipment and techniques are selected to best meet the task, context and needs of the situation
  3. The communication system is correctly utilised to facilitate transmission and reception
  4. Communication systems are operationally maintained according to organisation's policies and procedures
Equipment is used and operated safely to support communications consistent with organisation's policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication equipment and techniques are selected to best meet the task, context and needs of the situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The communication system is correctly utilised to facilitate transmission and reception

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication systems are operationally maintained according to organisation's policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transmit and receive communications

  1. Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures
  2. Contact is acknowledged, communication is confirmed and action initiated
  3. Communication faults and deficiencies are reported according to organisation's policy and procedures
  4. Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
  5. Communication is processed and recorded in accordance with organisation's policies and procedures
Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact is acknowledged, communication is confirmed and action initiated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication faults and deficiencies are reported according to organisation's policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication is processed and recorded in accordance with organisation's policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communications equipment

  1. Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures
  2. Faulty equipment is identified and noted for repair
Fault finding techniques are applied and basic maintenance conducted according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Faulty equipment is identified and noted for repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects of evidence

It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

range of communication equipment available to the organisation

the organisation's communication system

organisational policy and procedures relevant to the operation of communication equipment

Underpinning skills

utilise the organisation's communication processes and systems

use verbal communication procedures consistent with the organisation's communication system

clean and service communication equipment according to organisational procedures

report communication faults and deficiencies according to organisational procedures

Resource implications

Access to relevant communication equipment

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment

Critical aspects of evidence

It is essential for this unit that competency be demonstrated in accurately transmitting and receiving communications using the organisation's communication system and equipment

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

range of communication equipment available to the organisation

the organisation's communication system

organisational policy and procedures relevant to the operation of communication equipment

Underpinning skills

utilise the organisation's communication processes and systems

use verbal communication procedures consistent with the organisation's communication system

clean and service communication equipment according to organisational procedures

report communication faults and deficiencies according to organisational procedures

Resource implications

Access to relevant communication equipment

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of assessment

Observation of the use of a range of communication equipment under non-operational and operational conditions or in a simulated environment

Required Skills and Knowledge

Not applicable.

Range Statement

Communication equipment may include

personal computers and modems

radio

facsimiles

signalling devices

mobile

landline and satellite telephones

pagers

Communication systems may include

organisation's networks

communication protocols

verbal communication procedures

geographical information systems

relevant legislation such as Telecommunications Act

Verbal communication procedures may include

pro-words

phonetic alphabet

call signs

coded messages

use of abbreviations

emergency procedures

Voice procedures may include

rhythm

speed

volume

pitch

sentences

correcting mistakes

repetitions

Communication equipment may include

personal computers and modems

radio

facsimiles

signalling devices

mobile

landline and satellite telephones

pagers

Communication systems may include

organisation's networks

communication protocols

verbal communication procedures

geographical information systems

relevant legislation such as Telecommunications Act

Verbal communication procedures may include

pro-words

phonetic alphabet

call signs

coded messages

use of abbreviations

emergency procedures

Voice procedures may include

rhythm

speed

volume

pitch

sentences

correcting mistakes

repetitions