Work as a team member in an emergency operations centre Evidence Guide

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Evidence Guide: PUASES012A - Work as a team member in an emergency operations centre

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

PUASES012A - Work as a team member in an emergency operations centre

What evidence can you provide to prove your understanding of each of the following citeria?

Activate an operations centre and initiating systems

Initial task information is obtained on likely nature of incident response
Operations centre is opened in accordance with unit or organisational standing operating procedures (SOPs)
Communications, information management and computerised systems are activated in accordance with unit or organisational SOPs
Appropriate plans and directories are accessed in accordance with the decision on the nature of response
Operations centre staff are activated in accordance with unit SOPs
Other organisations are informed that the operations centre has been activated in accordance with unit or organisational SOPs

Initial task information is obtained on likely nature of incident response

Completed
Date:

Teacher:

Evidence:

Operations centre is opened in accordance with unit or organisational standing operating procedures (SOPs)

Completed
Date:

Teacher:

Evidence:

Communications, information management and computerised systems are activated in accordance with unit or organisational SOPs

Completed
Date:

Teacher:

Evidence:

Appropriate plans and directories are accessed in accordance with the decision on the nature of response

Completed
Date:

Teacher:

Evidence:

Operations centre staff are activated in accordance with unit SOPs

Completed
Date:

Teacher:

Evidence:

Other organisations are informed that the operations centre has been activated in accordance with unit or organisational SOPs

Completed
Date:

Teacher:

Evidence:

Collect, maintain and display information

Operational information is actively sought
Operational information is recorded legibly and/or electronically using organisational documentation
Operational priorities are applied according to organisational SOPs
Information is evaluated for currency and correctness, and advice is provided to team leader and/or operational manager
Incident files are maintained in accordance with organisational policies and procedures
Information displays are plotted and/or updated as required by organisational SOPs

Operational information is actively sought

Completed
Date:

Teacher:

Evidence:

Operational information is recorded legibly and/or electronically using organisational documentation

Completed
Date:

Teacher:

Evidence:

Operational priorities are applied according to organisational SOPs

Completed
Date:

Teacher:

Evidence:

Information is evaluated for currency and correctness, and advice is provided to team leader and/or operational manager

Completed
Date:

Teacher:

Evidence:

Incident files are maintained in accordance with organisational policies and procedures

Completed
Date:

Teacher:

Evidence:

Information displays are plotted and/or updated as required by organisational SOPs

Completed
Date:

Teacher:

Evidence:

Disseminate information

Briefing areas are prepared
Information for situational reports, operational orders and media releases is assembled for operational manager
Relevant information is disseminated under direction of team leader or operational manager in accordance with organisational policies and procedures
Information is distributed within the operations centre in accordance with organisational policies and procedures
Clear and relevant information is included in incoming shift hand over

Briefing areas are prepared

Completed
Date:

Teacher:

Evidence:

Information for situational reports, operational orders and media releases is assembled for operational manager

Completed
Date:

Teacher:

Evidence:

Relevant information is disseminated under direction of team leader or operational manager in accordance with organisational policies and procedures

Completed
Date:

Teacher:

Evidence:

Information is distributed within the operations centre in accordance with organisational policies and procedures

Completed
Date:

Teacher:

Evidence:

Clear and relevant information is included in incoming shift hand over

Completed
Date:

Teacher:

Evidence:

Close an operations centre

Records and information are filed in accordance with SOPs
Communications systems are reset to stand-by modes according to organisational policies and procedures
Operations centre is returned to operational readiness as needed to allow rapid reactivation when required
Information is provided to team leader or operational manager to assist with post operation reports as requested
Signs and symptoms of operational stress in self and others are recognised and promptly reported
Debriefing requirements are met
Other organisations are informed that the operations centre has been closed in accordance with organisational policies and procedures

Records and information are filed in accordance with SOPs

Completed
Date:

Teacher:

Evidence:

Communications systems are reset to stand-by modes according to organisational policies and procedures

Completed
Date:

Teacher:

Evidence:

Operations centre is returned to operational readiness as needed to allow rapid reactivation when required

Completed
Date:

Teacher:

Evidence:

Information is provided to team leader or operational manager to assist with post operation reports as requested

Completed
Date:

Teacher:

Evidence:

Signs and symptoms of operational stress in self and others are recognised and promptly reported

Completed
Date:

Teacher:

Evidence:

Debriefing requirements are met

Completed
Date:

Teacher:

Evidence:

Other organisations are informed that the operations centre has been closed in accordance with organisational policies and procedures

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to: legibly record and prioritise requests for assistance work in an operations centre during the day and at night present information for decision-makers. Consistency in performance Competency should be demonstrated over time in a range of actual or simulated workplace environments including participation in two daytime and two night time activities and/or exercises which reflect operational contexts.
Context of and specific resources for assessment	Context of assessment Competency should be assessed in the context of a real operation or a simulation. Specific resources for assessment Access is required to: operations centre team appropriately equipped operations centre.
Method of assessment	In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include: direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

be understood when speaking English to clients

complete mathematical calculations and equations correctly

enter data into computer accurately

plot information

read and interpret maps

undertake phone/radio communications clearly and concisely

use communication systems and equipment effectively

use computerised information storage and/or retrieval systems

write legibly

Required Knowledge

local and state/territory emergency management organisations

local and state/territory emergency management plans

local emergency operations centre activation procedures

local information management systems

nature of local hazards and methods of combating these

organisational emergency operations centres communications systems

organisational policies and procedures (such as relevant legislation; operational, corporate and strategic plans; operational performance standards; operational policies and procedures; organisational personnel and occupational health and safety practices and guidelines; organisational quality standards; organisation's approach to environmental management and sustainability)

relevant legislation and regulations

requests for assistance online

requirements for drafting situation reports (SITREPs), operation orders

SOPs

use of relevant computer and information communication technology systems used in organisational emergency operations centres

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Emergency operations:	are usually the result of an event or incident (such as flood, storm, or bushfire) that generates a significant response requirement over a large area for protracted periods differ from incidents where relatively small responses are required in tightly defined areas for relatively short periods (such as road accidents or domestic structure fires)
Emergency operations centres may be:	established and purpose-designed to deal with the typical response roles of the unit field operations centres established to manage particular emergencies and dismantled after the emergency primarily activated to respond to emergencies and are not normally operational
Plans and directories may include:	local government plans national emergency management plans and arrangements resource and contact directories response plans for specific hazards state/territory disaster plans unit standing operating procedures
Other organisations may include:	ambulance defence organisations emergency service organisations fire services - metropolitan and/or rural local authorities police state and territory emergency services suppliers utility organisations welfare organisations
Operational information may include:	access and egress routes location, magnitude and type of event estimated duration of emergency location of incidents nature and extent of damage number and nature of casualties other organisations working potential hazards resources available weather forecast
Seeking information may include	electronic documentation information management systems IT systems members of the organisation in the field members of the public other emergency services organisations reconnaissance teams SITREPs web based information
Organisational documentation may include:	request for assistance forms logs summaries running sheets SITREPs task allocation sheets requests for assistance records of conversation - manual and/or electronic paper based or computerised other documentation as described in organisational SOPs, T5 or safety management sheets
Plotting operational information may include:	computer based geographic information systems frequently used contact numbers magnetic displays marking topographical or other cartographic representations resources available sketch maps statistical summaries warnings whiteboard information summaries
Disseminating information may include:	media releases orders for suppliers preparing briefing notes reminders requests for assistance summary information for higher authorities task information to elements of own or other organisations
Communications systems may include:	computer aided dispatch (CAD) fax, telephone and radio systems internet or intranet communications MMS other equipment or method (such as couriers) as specified or relevant pagers SMS

NTISthis.com

Evidence Guide: PUASES012A - Work as a team member in an emergency operations centre

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

PUASES012A - Work as a team member in an emergency operations centre

Activate an operations centre and initiating systems

Collect, maintain and display information

Disseminate information

Close an operations centre

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _