NTISthis.com

Evidence Guide: PUATEA003B - Lead, manage and develop teams

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUATEA003B - Lead, manage and develop teams

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain a team

  1. Work contributions or suggestions from staff are continually sought and encouraged.
  2. Contributions to team operations are acknowledged and suggestions are dealt with constructively.
  3. Team members' skills are used and developed according to work requirements.
  4. Team members are consulted about implementing new work practices.
Work contributions or suggestions from staff are continually sought and encouraged.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contributions to team operations are acknowledged and suggestions are dealt with constructively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team members' skills are used and developed according to work requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team members are consulted about implementing new work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate objectives and required standards

  1. Team members are provided with up-to-date information concerning the objectives and standards required by the organisation.
  2. Team members' understanding of objectives and standards is checked.
  3. Organisational standards and values relating to equal employment opportunity, anti discrimination and workplace harassment are modelled and promoted to team members.
Team members are provided with up-to-date information concerning the objectives and standards required by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team members' understanding of objectives and standards is checked.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational standards and values relating to equal employment opportunity, anti discrimination and workplace harassment are modelled and promoted to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and improve performance of teams and individuals

  1. Relevant and realistic team development plans are based on identified strengths and weaknesses of all team members.
  2. Regular constructive feedback on all aspects of work performance is provided to individuals and the team.
  3. Performance is assessed and addressed in a fair and timely manner in accordance with organisational guidelines and procedures.
Relevant and realistic team development plans are based on identified strengths and weaknesses of all team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular constructive feedback on all aspects of work performance is provided to individuals and the team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance is assessed and addressed in a fair and timely manner in accordance with organisational guidelines and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and participate in development activities

  1. Training needs of individuals and the team are identified and assessed on a regular basis in line with organisational guidelines and procedures.
  2. An action plan to meet individual and team training and development needs is developed, agreed and implemented.
  3. On the job training is provided to the required organisational standard and to meet team needs.
  4. Team members are encouraged and supported to attend training and to undertake other development opportunities.
  5. Coaching and mentoring are utilised as development tools.
Training needs of individuals and the team are identified and assessed on a regular basis in line with organisational guidelines and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An action plan to meet individual and team training and development needs is developed, agreed and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On the job training is provided to the required organisational standard and to meet team needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team members are encouraged and supported to attend training and to undertake other development opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coaching and mentoring are utilised as development tools.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide leadership to individuals and teams

  1. The link between the function of the team and the goals of the organisation is understood and communicated to the team.
  2. Participative decision making is used to develop, implement and review work of the team and allocate responsibilities where appropriate.
  3. Opportunities are given to individuals and teams to develop new and innovative work practices and strategies.
  4. Delegation to individuals and team members is appropriate and relevant to team objectives and goals in accordance with organisational policy and procedures.
  5. Allocated tasks are within the competence of team members and supported with appropriate authority, autonomy and training.
The link between the function of the team and the goals of the organisation is understood and communicated to the team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participative decision making is used to develop, implement and review work of the team and allocate responsibilities where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities are given to individuals and teams to develop new and innovative work practices and strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegation to individuals and team members is appropriate and relevant to team objectives and goals in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocated tasks are within the competence of team members and supported with appropriate authority, autonomy and training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage difficulties to achieve positive outcomes

  1. Potential or actual conflict between team members or between self and other individuals is recognised and addressed.
  2. Difficulties in achieving required outcomes are identified, analysed and solutions developed and communicated to appropriate personnel.
  3. Individuals experiencing difficulties which cannot be addressed within the team are referred to appropriate personnel according to organisational policies and procedures.
Potential or actual conflict between team members or between self and other individuals is recognised and addressed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficulties in achieving required outcomes are identified, analysed and solutions developed and communicated to appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individuals experiencing difficulties which cannot be addressed within the team are referred to appropriate personnel according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and maintain conditions for productive work

  1. Work environment is monitored to ensure it is maintained in line with organisational standards.
  2. Improvements to working environment are recommended and implemented where possible.
  3. Workplace hazards are identified or anticipated and managed to maintain safe working conditions.
Work environment is monitored to ensure it is maintained in line with organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improvements to working environment are recommended and implemented where possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace hazards are identified or anticipated and managed to maintain safe working conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated by team leader meeting objectives and performance requirements.

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

A combination of oral or written presentations on the job and/or in a simulated scenario.

Specific resources for assessment

No special requirements.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

assessing training needs

conflict resolution and negotiation

consulting team members

interpersonal skills

leading and supervising individuals and teams

problem solving

providing constructive feedback

Required Knowledge

all organisational policies

anti discrimination and harassment

industrial awards and agreements

legislation relevant to work group activities

occupational health and safety requirements

organisational personnel practices and guidelines

organisational policy relating to equal employment opportunity

organisational quality standards and values

principles of effective team operation and leadership

principles of human resource management

principles of leadership

procedures

protocols and standards affecting work group activities

relevant training courses and development opportunities

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Training and development opportunities may include:

formal course participation

on the job training

work experience

external study

conference and seminar attendance

induction

job rotation

Training standards may include:

industry best practice

legislative requirements

organisational standards

Australian standards

manufacturers’ specifications

endorsed competencies

Appropriate personnel may include:

human resource manager

counsellors

supervisors

team members

managers

Organisational policy procedures requirements and guidelines may vary between sectors and organisations and may include:

legislation relevant to the organisation

operational

corporate and strategic plans

organisational performance standards

organisational personnel practices and guidelines

organisational quality standards

protocols

standard operating procedures

equal employment opportunity policies

occupational health and safety and welfare policy

learning strategies

codes of conduct

Civil Aviation Orders

requirements of regulatory authorities

search and rescue time/procedures/action

organisation’s approach to environmental management and sustainability