The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions applicable to applying the principles of administrative law to racing incident investigations and resolution

demonstration of ability to employ a range of communication strategies to elicit facts and information and to defuse potentially difficult situations, while applying the principles of natural justice and procedural fairness and complying with equity principles

implementation of procedures and timely techniques for the safe, effective and efficient application of administrative law principles to investigations and resolution of racing incidents

working with others to undertake and complete the required procedures that meet required outcomes.

Evidence should be collected over a period of time in a range of racing industry administration and operations contexts, and include dealings with an appropriate range of situations.

Context of and specific resources for assessment

Competency must be assessed in a racing workplace that provides access to the required resources. Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints. It is to comply with relevant regulatory requirements or Australian Standards requirements.

Assessment of the practical components of this unit will be by observation of relevant skills.

The following resources must be available:

materials and equipment relevant to assessing candidate's ability to apply the principles of administrative law to investigation and resolution of racing incidents

racing administration buildings, race meetings and related facilities

work instructions and related documentation.

Method of assessment

Assessment methods must satisfy the endorsed Assessment Guidelines of the Racing Training Package.

The suggested strategies for the assessment of this unit are:

written and/or oral assessment of candidate's required knowledge

observed, documented and firsthand testimonial evidence of candidate's application of practical tasks

case studies to assess candidate's ability to provide written and/or oral responses to various scenarios.

Evidence is required to be demonstrated over a period of time, therefore where performance is not directly observed any evidence should be authenticated by supervisors or other appropriate persons, at least one of whom should be approved by the State Principal Racing Authority.

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector, workplace and job role.

Guidance information for assessment

Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).

Required skills

communicating with other stewards, racing officials, licensed and registered personnel and others using assertive communication techniques to gather, interpret and relay information related to racing incident investigations

completing duties in accordance with safe operating procedures and nominated time frame

completing clear and concise stewards' reports

complying with organisational policies and procedures and the rules of racing

conducting inquiries and arriving at satisfactory conclusions

gathering relevant evidence to racing incidents covered by the rules of racing

hearing and adjudicating race protests

managing conflicts and difficult situations

performing the duties of a steward with due consideration to the individual differences and needs of licensed persons

preparing and presenting evidence for appeals

reading and interpreting workplace documentation, including rules of racing

relating to people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities

teamwork skills to ensure completion of job tasks

written communication skills to complete workplace documentation and reports.

Required knowledge

communication procedures for communicating with other stewards and industry personnel, including reporting lines within the workplace and wider racing industry

detailed understanding of applicable federal, state or territory legislation and regulations relating to anti-discrimination and harassment

ethical conduct standards of relevant racing principal authority

industry terminology related to steward duties, racing operations and wider racing industry

OHS and environmental legislative requirements

organisational policies and procedures

principles of administrative law

principles of effective communication

purpose of racing operations documentation

racing industry animal welfare requirements

rules of racing

reporting requirements for irregularities and problems

rules relating to licensed personnel, permit holders and others authorised to undertake work associated with the greyhound, harness and thoroughbred codes

rules relating to conduct of inquiries, hearings, protests and appeals

state and territory Acts governing the specific racing code of the industry.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

The range statement provides details of how this competency can be used in the workplaces of the racing industry to apply the principles of administrative law to investigation and resolution of racing incidents. Workplaces include greyhound, harness and thoroughbred racecourses, training tracks and administration buildings.

Stewards oversee the conduct of all racing-related activities within the responsibilities and powers described under the rules of racing. The conditions under which this unit is delivered and assessed must take into consideration these powers and responsibilities. These powers and responsibilities are further described in the rules of racing for the relevant racing code. It is strongly recommended that training facilitators and learners refer to these powers and responsibilities as part of the range of conditions for all units covered in the steward specialist area of the Training Package.

Natural justice , also known as procedural fairness, is applied to:

conduct of inquiries, hearings, protests and appeals

dealings with licensed persons, including:

drug testing procedures

inspections

licensing matters.

Racing protocols and procedures include:

legal parameters within the rules of racing and the stewards' rights and obligations under these rules when conducting an investigation and resolution of an incident.

Non-verbal communication may include:

body posture

eye contact

distance or physical contact

facial expression

timing.

Communication and recording aids may include:

microphone

note taking

recorder

scribe

two-way radio.

Techniques for dealing with difficult people may include:

analysing the situation from the interviewee's point of view

avoiding using manipulation or displays of temper

creating a clear picture of the overall situation

defining the parameters or constraints of the inquiry and solution

explaining decisions

identifying strengths and weaknesses of the case

judging issues at hand and not individuals

keeping calm and controlling level and pitch of voice

recognising the existence of difficulty

restraining from retaliating to interviewee's manipulation or displays of temper

stating the issues.

Questioning techniques may include:

identifying and acknowledging individual differences

identifying own issues that might impact on effective interviewing, including:

job role limitations

personal interaction styles

personal values

identifying legislation and organisational policies, procedures and protocols that impact on effective interviewing, including natural justice

using open-ended questions.

Assertiveness skills may include:

acknowledging rights of self and others

confronting tactfully

displaying self-confidence

giving others an opportunity to state their case

keeping control of emotions

keeping control of tone, level and pitch of voice

maintaining authority without resorting to emotional blackmail or violence

valuing others.

Participant's need for assistance may be required due to:

age

culture

gender

lack of racing industry experience

lack of reading or writing skills

non-English speaking background

physical or intellectual disability.

Evidence may include:

copy of betting sheets and fluctuations

inquiry transcripts

stewards' reports

swab materials

videos.

Explanations of participant's right to appeal may cover:

how to obtain relevant documentation

permitted time frame

steps involved in appealing a decision

types of decisions that are eligible for appeal.