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Evidence Guide: RIIBEF401D - Manage non-routine, complex technical situations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIIBEF401D - Manage non-routine, complex technical situations

What evidence can you provide to prove your understanding of each of the following citeria?

Collect and analyse information

  1. Access, interpret and apply site documentation and ensure the work activity is compliant
  2. Anticipate problems through constantly monitoring and analysing all available information
  3. Identify operational problems promptly and consider from both operational and client perspective
  4. Assess information for relevance and applicability
  5. Access other sources of information to assist in problem solving
Access, interpret and apply site documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate problems through constantly monitoring and analysing all available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify operational problems promptly and consider from both operational and client perspective

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess information for relevance and applicability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access other sources of information to assist in problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose and solve complex problems

  1. Diagnose the problem using all available information
  2. Determine a range of possible solutions from knowledge and experience
  3. Communicate verbally and in writing diagnostic parameters to management
  4. Analyse problems for any long term impact and assess potential solutions
  5. Explore options and decide most appropriate action
  6. Carry out calculations necessary to implement action
  7. Implement action to resolve the immediate problem
  8. Monitor effectiveness of action
  9. Feed results of action taken through to supervisors and management
Diagnose the problem using all available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine a range of possible solutions from knowledge and experience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate verbally and in writing diagnostic parameters to management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse problems for any long term impact and assess potential solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore options and decide most appropriate action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out calculations necessary to implement action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement action to resolve the immediate problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor effectiveness of action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feed results of action taken through to supervisors and management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage non-routine/complex technical operations

  1. Apply knowledge and experience to all operations
  2. Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning
  3. Adapt to client paperwork and record keeping forms and document unusual requests
  4. Work independently of management to maintain non-routine / complex technical operations
  5. Take responsibility for decision-making processes
  6. Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes
Apply knowledge and experience to all operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt to client paperwork and record keeping forms and document unusual requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work independently of management to maintain non-routine / complex technical operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take responsibility for decision-making processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use technology effectively

  1. Use physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems
  2. Apply scientific and technological principles to evaluate and reshape operational procedures
Use physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply scientific and technological principles to evaluate and reshape operational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1. Collect and analyse information

1.1 Access, interpret and apply site documentation and ensure the work activity is compliant

1.2 Anticipate problems through constantly monitoring and analysing all available information

1.3 Identify operational problems promptly and consider from both operational and client perspective

1.4 Assess information for relevance and applicability

1.5 Access other sources of information to assist in problem solving

2. Diagnose and solve complex problems

2.1 Diagnose the problem using all available information

2.2 Determine a range of possible solutions from knowledge and experience

2.3 Communicate verbally and in writing diagnostic parameters to management

2.4 Analyse problems for any long term impact and assess potential solutions

2.5 Explore options and decide most appropriate action

2.6 Carry out calculations necessary to implement action

2.7 Implement action to resolve the immediate problem

2.8 Monitor effectiveness of action

2.9 Feed results of action taken through to supervisors and management

3. Manage non-routine/complex technical operations

3.1 Apply knowledge and experience to all operations

3.2 Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning

3.3 Adapt to client paperwork and record keeping forms and document unusual requests

3.4 Work independently of management to maintain non-routine / complex technical operations

3.5 Take responsibility for decision-making processes

3.6 Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes

4. Use technology effectively

4.1 Use physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems

4.2 Apply scientific and technological principles to evaluate and reshape operational procedures

Required Skills and Knowledge

1. Collect and analyse information

1.1 Access, interpret and apply site documentation and ensure the work activity is compliant

1.2 Anticipate problems through constantly monitoring and analysing all available information

1.3 Identify operational problems promptly and consider from both operational and client perspective

1.4 Assess information for relevance and applicability

1.5 Access other sources of information to assist in problem solving

2. Diagnose and solve complex problems

2.1 Diagnose the problem using all available information

2.2 Determine a range of possible solutions from knowledge and experience

2.3 Communicate verbally and in writing diagnostic parameters to management

2.4 Analyse problems for any long term impact and assess potential solutions

2.5 Explore options and decide most appropriate action

2.6 Carry out calculations necessary to implement action

2.7 Implement action to resolve the immediate problem

2.8 Monitor effectiveness of action

2.9 Feed results of action taken through to supervisors and management

3. Manage non-routine/complex technical operations

3.1 Apply knowledge and experience to all operations

3.2 Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning

3.3 Adapt to client paperwork and record keeping forms and document unusual requests

3.4 Work independently of management to maintain non-routine / complex technical operations

3.5 Take responsibility for decision-making processes

3.6 Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes

4. Use technology effectively

4.1 Use physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems

4.2 Apply scientific and technological principles to evaluate and reshape operational procedures

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

demonstrates completion of managing non-routine, complex technical situations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

assessing and identifying potential problems and its impact through monitoring and analysis of available information

carrying out diagnostic activities, considering options and implementing action to solve complex problems

reviewing outcomes of activity and remedy issues prior to recommencing the same work activity

preparing detailed written report on operational outcomes identifying current and/or potential problems and possible contingencies or solutions in both routine and non-routine complex operations

The candidate must demonstrate knowledge of managing non-routine and complex technical situations through:

communications systems, processes and procedures

relevant mathematical applications

problem solving techniques and decision making

extensive operational knowledge

relevant scientific and technological principles