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Evidence Guide: RIICCR401A - Develop and maintain positive community relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICCR401A - Develop and maintain positive community relations

What evidence can you provide to prove your understanding of each of the following citeria?

Establish community relationship strategies

  1. Access, interpret and apply compliance documentation relevant to the community relationship strategies
  2. Identify relevant community groups and individuals
  3. Assess community group/individual profiles to determine community relationship strategy
  4. Identify and analyse a range of community relationship strategies and activities which meet organisational requirements
  5. Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements
Access, interpret and apply compliance documentation relevant to the community relationship strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant community groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess community group/individual profiles to determine community relationship strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse a range of community relationship strategies and activities which meet organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain community relationships

  1. Use appropriate networking strategies and activities to establish and maintain community relationships
  2. Identify and pursue networking opportunities to maximise a range of community contacts
  3. Provide information to the community regarding new networks
  4. Inform individuals and colleagues of potential benefits to the organisation by participating in networks
  5. Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues
  6. Respond to community requests for information or participation in accordance with organisational policies and procedures
  7. Act on opportunities to explain and promote the organisation's activities to develop and support community recognition
  8. Refer non-routine requests for information to the appropriate person
Use appropriate networking strategies and activities to establish and maintain community relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and pursue networking opportunities to maximise a range of community contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to the community regarding new networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform individuals and colleagues of potential benefits to the organisation by participating in networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to community requests for information or participation in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act on opportunities to explain and promote the organisation's activities to develop and support community recognition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer non-routine requests for information to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation in the community

  1. Represent the organisation's position on particular issues in a way that acknowledges community concerns and promotes community awareness
  2. Enhance the organisation's public image through communication and presentations to the public
  3. Use appropriate presentation skills to communicate the goals and objectives of the organisation
  4. Effectively communicate issues, policies and practices of the community group, individuals or organisation
  5. Obtain feedback to identify and develop ongoing activities
Represent the organisation's position on particular issues in a way that acknowledges community concerns and promotes community awareness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enhance the organisation's public image through communication and presentations to the public

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate presentation skills to communicate the goals and objectives of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectively communicate issues, policies and practices of the community group, individuals or organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback to identify and develop ongoing activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and improve ongoing community relationships

  1. Establish processes for obtaining ongoing feedback from community groups or individuals
  2. Assess management systems to ensure they support community relationships
  3. Obtain and use feedback to develop and implement strategies to maintain and improve relationships with the community
  4. Identify difficult situations and negotiate solutions using collaborative problem-solving techniques
Establish processes for obtaining ongoing feedback from community groups or individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess management systems to ensure they support community relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and use feedback to develop and implement strategies to maintain and improve relationships with the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify difficult situations and negotiate solutions using collaborative problem-solving techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for developing and maintaining positive community relations

implementation of requirements, procedures and techniques for the safe, effective and efficient completion of development and maintenance of positive community relations

working with others to plan, prepare and conduct positive community relations

evidence of consistent successful positive community relations

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the development and maintenance of positive community relations

provision of clear and timely instruction and supervision by the individual of those involved in the conduct of the development and maintenance of positive community relations

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Required Skills and Knowledge

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out or possess the following as required to develop and maintain positive community relations:

apply legislative, organisation and site requirements and procedures for development and maintenance of positive community relations

communication skills to liaise effectively with a variety of stakeholders

literacy skills to produce high quality easy to understand written communications

presentation skills to convey verbal messages effectively

networking skills to form relationships with a variety of stakeholders

organisational and time management skills to plan and manage own work priorities and community relations activities

evaluation and problem solving skills to select appropriate community relationship strategies and overcome difficulties arising from community relations

interpersonal skills to relate to people from diverse groups and abilities

technology skills relevant to conducting community relations activities

leadership skills to provide direction and guidance in developing community relationships

Required knowledge

Specific knowledge is required to achieve the performance criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to develop and maintain positive community relations:

availability of organisation's and/or industry information and/or promotional material

legislative responsibilities relevant to provision of information

organisation's position on current issues

range of community issues and organisations

range of community activities that could be used to promote the organisation

knowledge of the organisation's policies, plans and procedures

principles of effective communication in relation to listening, questioning and non-verbal communication

techniques for building relationships of trust with people including people from different cultures

methods and techniques to prepare and present information to promote the organisation

knowledge of related organisations, agencies and networks

principles and operation of networks

risks insurance and site staff briefing requirement for site visits

recording procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Community may include:

local community

business community

persons with a range of ages

persons from culturally and linguistically diverse backgrounds

persons with disabilities

Relationship strategies may include:

informal and formal regular meetings

forums

feedback sessions

online media

events, including cultural events

sponsorship

Networking strategies may include:

regular meetings

distribution of materials

individual marketing

maintaining regular contacts

association and interest group memberships

workshops and seminars

Activities may include:

career promotions

local shows

ceremonies

organisation specific events and regular state/national events

shopping mall promotions

Information may include:

how to participate

publicity material

contact information

Professional networks and associations may include:

work teams

other organisations

committees

internal and external stakeholders

government agencies

professional or occupational associations

community groups

project-specific ad hoc consultative or reference groups

advisory committees

local inter-agency groups

specific interest or support groups

Opportunities to explain and promote include:

answering general enquiries

addressing negative community opinion

presentations at community group gatherings

special interest forums

community events and festivals

participation in conferences

representing organisation on associations and committees

school visits

media (where media access is permitted), including:

advertising

news articles

Feedback may include:

accuracy and sufficiency of information

benefits to the organisation

benefits to the community

use of media

liaison with networks

appropriateness of audience

participation of individuals and groups