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Evidence Guide: RIICCR401D - Develop and maintain positive community relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICCR401D - Develop and maintain positive community relations

What evidence can you provide to prove your understanding of each of the following citeria?

Establish community relationship strategies

  1. Access, interpret and apply relevant documentation and ensure the work activity is compliant
  2. Identify relevant community groups and individuals
  3. Assess and analyse community group/individual profiles
  4. Identify and analyse a range of community relationship strategies and activities
  5. Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements
Access, interpret and apply relevant documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant community groups and individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and analyse community group/individual profiles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse a range of community relationship strategies and activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain community relationships

  1. Use appropriate networking strategies and activities to establish and maintain community relationships
  2. Identify and pursue networking opportunities
  3. Provide information to the community regarding new networks
  4. Inform individuals and colleagues of potential benefits to the organisation of participating in networks
  5. Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues
  6. Respond to community requests for information or participation
  7. Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition
  8. Refer non-routine requests for information to the appropriate person
Use appropriate networking strategies and activities to establish and maintain community relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and pursue networking opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to the community regarding new networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform individuals and colleagues of potential benefits to the organisation of participating in networks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to community requests for information or participation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer non-routine requests for information to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation in the community

  1. Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness
  2. Enhance the organisation’s public image through communication and presentations to the public
  3. Use appropriate presentation skills to communicate the goals and objectives of the organisation
  4. Effectively communicate issues, policies and practices of the community group, individuals or organisation
Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enhance the organisation’s public image through communication and presentations to the public

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate presentation skills to communicate the goals and objectives of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectively communicate issues, policies and practices of the community group, individuals or organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and improve ongoing community relationships

  1. Establish and implement processes for obtaining ongoing feedback from community groups or individuals
  2. Assess management systems to ensure they support community relationships
  3. Analyse feedback to develop and implement strategies to maintain and improve relationships with the community
  4. Identify difficult situations and negotiate solutions using collaborative problem-solving techniques
Establish and implement processes for obtaining ongoing feedback from community groups or individuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess management systems to ensure they support community relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse feedback to develop and implement strategies to maintain and improve relationships with the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify difficult situations and negotiate solutions using collaborative problem-solving techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1 Establish community relationship strategies

1.1 Access, interpret and apply relevant documentation and ensure the work activity is compliant

1.2 Identify relevant community groups and individuals

1.3 Assess and analyse community group/individual profiles

1.4 Identify and analyse a range of community relationship strategies and activities

1.5 Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

2 Develop and maintain community relationships

2.1 Use appropriate networking strategies and activities to establish and maintain community relationships

2.2 Identify and pursue networking opportunities

2.3 Provide information to the community regarding new networks

2.4 Inform individuals and colleagues of potential benefits to the organisation of participating in networks

2.5 Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

2.6 Respond to community requests for information or participation

2.7 Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition

2.8 Refer non-routine requests for information to the appropriate person

3 Represent the organisation in the community

3.1 Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness

3.2 Enhance the organisation’s public image through communication and presentations to the public

3.3 Use appropriate presentation skills to communicate the goals and objectives of the organisation

3.4 Effectively communicate issues, policies and practices of the community group, individuals or organisation

4 Maintain and improve ongoing community relationships

4.1 Establish and implement processes for obtaining ongoing feedback from community groups or individuals

4.2 Assess management systems to ensure they support community relationships

4.3 Analyse feedback to develop and implement strategies to maintain and improve relationships with the community

4.4 Identify difficult situations and negotiate solutions using collaborative problem-solving techniques

Required Skills and Knowledge

1 Establish community relationship strategies

1.1 Access, interpret and apply relevant documentation and ensure the work activity is compliant

1.2 Identify relevant community groups and individuals

1.3 Assess and analyse community group/individual profiles

1.4 Identify and analyse a range of community relationship strategies and activities

1.5 Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

2 Develop and maintain community relationships

2.1 Use appropriate networking strategies and activities to establish and maintain community relationships

2.2 Identify and pursue networking opportunities

2.3 Provide information to the community regarding new networks

2.4 Inform individuals and colleagues of potential benefits to the organisation of participating in networks

2.5 Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

2.6 Respond to community requests for information or participation

2.7 Act on opportunities to explain and promote the organisation’s activities to develop and support community recognition

2.8 Refer non-routine requests for information to the appropriate person

3 Represent the organisation in the community

3.1 Represent the organisation’s position on particular issues in a way that acknowledges community concerns and promotes community awareness

3.2 Enhance the organisation’s public image through communication and presentations to the public

3.3 Use appropriate presentation skills to communicate the goals and objectives of the organisation

3.4 Effectively communicate issues, policies and practices of the community group, individuals or organisation

4 Maintain and improve ongoing community relationships

4.1 Establish and implement processes for obtaining ongoing feedback from community groups or individuals

4.2 Assess management systems to ensure they support community relationships

4.3 Analyse feedback to develop and implement strategies to maintain and improve relationships with the community

4.4 Identify difficult situations and negotiate solutions using collaborative problem-solving techniques

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

demonstrates completion of development and maintenance of positive community relations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

working with others to undertake and complete the development and maintenance of positive community relations

provision of clear and timely instruction and supervision of those involved in developing and maintaining positive community relations

liaising effectively with a variety of stakeholders

producing high quality easy to understand written communications

delivering clear and concise presentations

networking and forming relationships with a variety of stakeholders

planning and managing own work priorities and community relations activities

selecting appropriate community relationship strategies

overcoming difficulties arising from community relations

engaging with people from diverse groups

consistent successful positive community relations

The candidate must demonstrate knowledge of developing and maintaining effective community relations through:

planning, preparing and conducting positive community relations

verbal and written communication

building and maintaining relationships and networks

time management

analysis, evaluation and problem solving

using technology

providing leadership

applying legislation

applying the organisation’s position on current issues

identifying community activities that could be used to promote the organisation

applying the organisation’s policies, plans and procedures

applying presentation techniques

identifying and managing risk

complying with documentation, reporting and record keeping requirements

identifying related organisations, agencies and networks