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Evidence Guide: RIICOM201A - Communicate in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM201A - Communicate in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and access site communication equipment and systems

  1. Access, interpret and apply compliance documentation relevant to the work activity
  2. Identify and access communication equipment and system components
  3. Establish and maintain communication
  4. Access and apply safety procedures related to communication equipment and systems
Access, interpret and apply compliance documentation relevant to the work activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access communication equipment and system components

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and apply safety procedures related to communication equipment and systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate using site equipment and systems

  1. Identify and select for use the most appropriate method of communication
  2. Operate or use communication equipment and systems
  3. Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person
  4. Pass communications in a clear and concise manner
  5. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  6. Identify and report faults in communication equipment
Identify and select for use the most appropriate method of communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate or use communication equipment and systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass communications in a clear and concise manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report faults in communication equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out face-to-face routine communication

  1. Speak clearly and listen carefully to ensure information is understood
  2. Ask questions and confirm meaning of information where required
  3. Maintain communication processes with other personnel to assist flow of work activities
  4. Use site approved signalling methods to convey information
  5. Participate in discussion to obtain relevant information and clarify meaning
  6. Communicate cooperatively with other personnel
Speak clearly and listen carefully to ensure information is understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask questions and confirm meaning of information where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication processes with other personnel to assist flow of work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use site approved signalling methods to convey information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in discussion to obtain relevant information and clarify meaning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate cooperatively with other personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete written documentation

  1. Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English
  2. Use approved documents
  3. Pass on written information to appropriate personnel
Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use approved documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass on written information to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions to communicate on a workplace

implementation of requirements, procedures and techniques for the safe, effective and efficient communication in the workplace

working with others to communicate in the workplace and meet all of the required outcomes

consistent timely communication in the workplace that safely, effectively and efficiently meets the required outcomes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistently achieving the required outcomes

first hand testimonial evidence of the candidate's:

working with others to communicate in the workplace

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Required Skills and Knowledge

Required skills

Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required for the safe, effective and efficient conduct of workplace communication:

apply legislative, organisation and site requirements and procedures

communicate clearly and promptly, listening carefully to instructions and information

communicate concisely both written and verbally

operate communications systems and equipment

interpret other communications such as flags, lights, signs, bells and whistles

apply operational safety requirements

identify and report communication faults and deficiencies according to site procedures

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly its application in a variety of circumstances in which the unit may be used. This includes knowledge of the following, as required for the safe, effective and efficient conduct of workplace communication:

current relevant legislative requirements, standards and site procedures

worksite communication system components

types of communications equipment and systems and their applications and limitations

operational procedures and safety requirements of communication equipment and systems

common faults in communication equipment/systems

emergency communication procedures

record maintenance

site requirements and constraints related to communication equipment/systems

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant compliance documentation

may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

code of practice

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Communication equipment and systems may include:

the systems overview

operating directories

communication equipment

site specific procedures and constraints including:

call signs

area descriptions

voice procedure

protocols

emergency procedures

Safety procedures may include:

standard work instructions or equivalent

avoidance of energy sources

care of equipment

compliance with hazardous zone procedures

Communication may be by:

radio

telephone

computer

lights

audible singles (bells, whistles and sirens)

physical signals (lamps and flags)

written and

verbal

Signaling may include:

hand signals

horn and/or whistle

safety lights

cap lamp

emergency communication and signaling procedures

Documentation may include:

end of shift documentation

work log

supplies log

computer readings

personal danger tags

warning tags

Plain English presenting can be defined as information which is:

visually inviting

logically organised

understandable on the first reading

in an order the reader will understand