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Evidence Guide: RIICOM201D - Communicate in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM201D - Communicate in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare for workplace communication using equipment and systems

  1. Access, interpret and apply communication site documentation and ensure the work activity is compliant
  2. Identify and access communication equipment and system components
  3. Establish and maintain communication with others
  4. Access and apply communication equipment and systems safety procedures
Access, interpret and apply communication site documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access communication equipment and system components

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain communication with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and apply communication equipment and systems safety procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate using communication equipment and systems

  1. Identify and select the most appropriate method of communication
  2. Use communication equipment and systems
  3. Acknowledge and respond to communication
  4. Take, confirm and pass messages on promptly to the others
  5. Pass communications in a clear and concise manner
  6. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  7. Identify and report faults in communication equipment
Identify and select the most appropriate method of communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication equipment and systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge and respond to communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take, confirm and pass messages on promptly to the others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass communications in a clear and concise manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report faults in communication equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out face-to-face routine communication

  1. Speak clearly and listen carefully to promote understanding
  2. Ask questions of the audience and confirm meaning of information
  3. Maintain communication processes with others to assist flow of work activities
  4. Use site approved signalling methods to convey information
  5. Participate in discussion to obtain information and clarify meaning
  6. Communicate cooperatively and effectively with others
Speak clearly and listen carefully to promote understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask questions of the audience and confirm meaning of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication processes with others to assist flow of work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use site approved signalling methods to convey information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in discussion to obtain information and clarify meaning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate cooperatively and effectively with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete written documentation

  1. Complete written documentation clearly, concisely and on time
  2. Use approved documents
  3. Pass on written information to others
Complete written documentation clearly, concisely and on time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use approved documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass on written information to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1 Plan and prepare for workplace communication using equipment and systems

1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant

1.2 Identify and access communication equipment and system components

1.3 Establish and maintain communication with others

1.4 Access and apply communication equipment and systems safety procedures

2 Communicate using communication equipment and systems

2.1 Identify and select the most appropriate method of communication

2.2 Use communication equipment and systems

2.3 Acknowledge and respond to communication

2.4 Take, confirm and pass messages on promptly to the others

2.5 Pass communications in a clear and concise manner

2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.7 Identify and report faults in communication equipment

3 Carry out face-to-face routine communication

3.1 Speak clearly and listen carefully to promote understanding

3.2 Ask questions of the audience and confirm meaning of information

3.3 Maintain communication processes with others to assist flow of work activities

3.4 Use site approved signalling methods to convey information

3.5 Participate in discussion to obtain information and clarify meaning

3.6 Communicate cooperatively and effectively with others

4 Complete written documentation

4.1 Complete written documentation clearly, concisely and on time

4.2 Use approved documents

4.3 Pass on written information to others

Required Skills and Knowledge

1 Plan and prepare for workplace communication using equipment and systems

1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant

1.2 Identify and access communication equipment and system components

1.3 Establish and maintain communication with others

1.4 Access and apply communication equipment and systems safety procedures

2 Communicate using communication equipment and systems

2.1 Identify and select the most appropriate method of communication

2.2 Use communication equipment and systems

2.3 Acknowledge and respond to communication

2.4 Take, confirm and pass messages on promptly to the others

2.5 Pass communications in a clear and concise manner

2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.7 Identify and report faults in communication equipment

3 Carry out face-to-face routine communication

3.1 Speak clearly and listen carefully to promote understanding

3.2 Ask questions of the audience and confirm meaning of information

3.3 Maintain communication processes with others to assist flow of work activities

3.4 Use site approved signalling methods to convey information

3.5 Participate in discussion to obtain information and clarify meaning

3.6 Communicate cooperatively and effectively with others

4 Complete written documentation

4.1 Complete written documentation clearly, concisely and on time

4.2 Use approved documents

4.3 Pass on written information to others