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Evidence Guide: RIICOM301B - Communicate information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM301B - Communicate information

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate information orally

  1. Access, interpret and apply compliance documentation relevant to the work activity
  2. Analyse and clarify the purpose of the oral communication with the other parties
  3. Adopt a suitable oral communication style to match the communication purpose and audience
  4. Deliver oral information to others that is clear, succinct and unambiguous
  5. Check the received information with the listener(s) to ensure it has been received accurately and understood
  6. Listen carefully and intently to oral information that is received from others
  7. Check the meaning with the speaker to ensure that the information has been received accurately and understood
Access, interpret and apply compliance documentation relevant to the work activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and clarify the purpose of the oral communication with the other parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt a suitable oral communication style to match the communication purpose and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver oral information to others that is clear, succinct and unambiguous

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the received information with the listener(s) to ensure it has been received accurately and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listen carefully and intently to oral information that is received from others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the meaning with the speaker to ensure that the information has been received accurately and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information in writing

  1. Analyse and confirm the purpose or objective of the written communication
  2. Format and present the document according to current industry and enterprise practice
  3. Organise the document logically so it is structured and balanced according to the purpose, audience and context
  4. Ensure the written language is applicable to the communication purpose and audience
  5. Ensure the written information is clear, succinct and unambiguous
  6. Ensure conclusions reached are logically justified and reflect the purpose of the written communication
  7. Complete preparation and the communication process within any specified time frame and to industry and worksite requirements
Analyse and confirm the purpose or objective of the written communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Format and present the document according to current industry and enterprise practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise the document logically so it is structured and balanced according to the purpose, audience and context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the written language is applicable to the communication purpose and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the written information is clear, succinct and unambiguous

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure conclusions reached are logically justified and reflect the purpose of the written communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete preparation and the communication process within any specified time frame and to industry and worksite requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Achieve meeting outcomes

  1. Prepare for the meeting to cover all requirements in a timely and effective manner
  2. Clarify the purpose of a meeting with all of those participating
  3. Conduct the meeting effectively in accordance with standard procedures
  4. Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants
  5. Document accurately all required action flowing from decisions reached at a meeting
  6. Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action
  7. Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required
Prepare for the meeting to cover all requirements in a timely and effective manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the purpose of a meeting with all of those participating

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct the meeting effectively in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document accurately all required action flowing from decisions reached at a meeting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make a presentation

  1. Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience
  2. Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice
  3. Identify, evaluate and select the media resources available to use for the presentation
  4. Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice
  5. Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly
  6. Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience
  7. Evaluate the outcomes of the presentation and act upon the findings
Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, evaluate and select the media resources available to use for the presentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the outcomes of the presentation and act upon the findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in negotiations

  1. Make adequate preparation for the negotiation
  2. Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken
  3. Conduct negotiations in accordance with the planned approach
  4. Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
  5. Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary
  6. Document outcomes of the negotiation
Make adequate preparation for the negotiation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct negotiations in accordance with the planned approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document outcomes of the negotiation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions to communicate information

implementation of requirements, procedures and techniques for the safe, effective and efficient completion of the communication of information

working with others to undertake and complete the communication of information that meets all of the required outcomes

consistent timely completion of the communication of information that safely, effectively and efficiently meets the required outcomes

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes

consistently achieving the required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the communication of information

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Required Skills and Knowledge

Required skills

Specific skills are required to achieve the performance criteria in this unit, particularly for the application in the various circumstances in which this unit may be applied. This includes the ability to carry out the following as required to communicate information in the workplace:

apply legislative, organisation and site requirements and procedures

apply research and interpretative skills to locate, interpret and apply relevant operational information

apply technical literacy and communication skills sufficient to interpret and apply common industry terminology, and interpret work procedures and processes

apply plain English speaking and communication skills in relation to oral communications with supervisors and other employees both informally and in making formal presentations

apply questioning and active listening skills, for example when obtaining information on technical working practices

apply writing skills to allow effective written communications in the workplace

apply effective listening and interpersonal skills to enable effective communication in meetings and negotiations

apply planning and organising skills sufficient to prepare and manage communication processes covered in this unit

apply teamwork skills sufficient to involve and engage the employers/supervisors in the communication processes

apply problem solving skills to assess technical industry issues

Required knowledge

Specific knowledge is required to achieve the performance criteria of this unit, particularly its application in a variety of circumstances in which the unit may be used. This includes knowledge of the following as required to communicate information in the workplace:

legislation and regulations

the theory of industry based communication requirements and systems

the topic or subject area which is the target for the communication

the factors for effective oral communication

the site conventions and requirements for written communications including report writing

meeting procedures and follow-up requirements

preparing for and conducting a presentation

basic negotiating techniques and their application

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

code of practice

Employment and Workplace Relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Communication may be:

face to face

in writing

by telephone

by electronic means

formal

informal

Written communication may be prepared and stored in hard copy or electronic form and may include:

memos

letters

reports

Meeting preparation may include:

arrangements for the venue

issue of the notice of meeting to attendees and other interested parties

circulation of agenda and other papers

arrangements for visiting speakers

venue set up on the day

Meeting conduct may include:

the handling of apologies

minutes

motions

discussion

voting

recording of outcomes according to industry

mine site conventions and rules of procedure

Media resources may include:

the hardware aspects of projectors

computers

screens

telecommunications equipment

audio/visual equipment

Presentation aids may include:

overhead transparencies

slides

computer software materials

presentation notes

hand-outs

computer disks

videos

Negotiation preparation may include:

full consideration of the subject matter

the significance of the outcomes for the parties involved

the facts

the issues and options

the perceived/anticipated positions of the parties involved