NTISthis.com

Evidence Guide: RIICOM301D - Communicate Information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM301D - Communicate Information

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare to communicate information

  1. Access, interpret and apply communication documentation and ensure the work activity is compliant
  2. Identify the means of communication available to share information
  3. Determine what needs to be communicated and the intended audience requirements
  4. Determine the barriers to communication and how any problems can be solved
Access, interpret and apply communication documentation and ensure the work activity is compliant

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify the means of communication available to share information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine what needs to be communicated and the intended audience requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine the barriers to communication and how any problems can be solved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate information verbally

  1. Analyse and clarify the purpose of the verbal communication with the other parties
  2. Adopt a verbal communication style to match the communication purpose and audience
  3. Deliver information verbally to others in English that is clear, concise and explicit
  4. Verify the information is received by others to ensure it has been received accurately and understood
  5. Listen carefully and intently to oral information that is received from others
  6. Confirm accuracy of information received with the speaker
Analyse and clarify the purpose of the verbal communication with the other parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adopt a verbal communication style to match the communication purpose and audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Deliver information verbally to others in English that is clear, concise and explicit

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Verify the information is received by others to ensure it has been received accurately and understood

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Listen carefully and intently to oral information that is received from others

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm accuracy of information received with the speaker

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate information in writing

  1. Analyse and confirm the purpose or objective of the written communication
  2. Format and present the document according to current Industry and enterprise practice
  3. Organise the document logically so it is structured and balanced according to the purpose, audience and context
  4. Written language is applicable to the communication purpose and audience
  5. Written information is clear, succinct and explicit
  6. Conclusions reached are logically justified and reflect the purpose of the written communication
  7. Effectively complete preparation and the communication process within any specified time frame
Analyse and confirm the purpose or objective of the written communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Format and present the document according to current Industry and enterprise practice

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise the document logically so it is structured and balanced according to the purpose, audience and context

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Written language is applicable to the communication purpose and audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Written information is clear, succinct and explicit

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conclusions reached are logically justified and reflect the purpose of the written communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effectively complete preparation and the communication process within any specified time frame

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Achieve meeting outcomes

  1. Prepare for the meeting and ensure all requirements are covered in a timely and effective manner
  2. Clarify the purpose of the meeting with all of those participating
  3. Conduct the meeting effectively and address objectives and required outcomes
  4. Record accurately the outcomes of the meeting and promptly provide minutes of the meeting to all participants
  5. Document accurately all required action flowing from decisions reached at the meeting
  6. Notify promptly persons responsible for implementing action from decisions at the meeting and confirm in writing details of the required action
  7. Take appropriate follow-up action to ensure that all decisions of the meeting are acted upon as required
Prepare for the meeting and ensure all requirements are covered in a timely and effective manner

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify the purpose of the meeting with all of those participating

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct the meeting effectively and address objectives and required outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record accurately the outcomes of the meeting and promptly provide minutes of the meeting to all participants

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document accurately all required action flowing from decisions reached at the meeting

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Notify promptly persons responsible for implementing action from decisions at the meeting and confirm in writing details of the required action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take appropriate follow-up action to ensure that all decisions of the meeting are acted upon as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make a presentation

  1. Identify and clarify the purpose of the presentation and confirm with the intended audience
  2. Organise the information to be communicated using contemporary structures, techniques and practices
  3. Identify, evaluate and select the media resources available to use for the presentation
  4. Organise and prepare structured and coherent presentation aids in advance
  5. Check resources and presentation aids prior to the presentation to ensure that they are functioning properly
  6. Make the presentation as planned, providing appropriate responses to the reactions and feedback from the audience
  7. Evaluate the outcomes of the presentation and act upon the findings
Identify and clarify the purpose of the presentation and confirm with the intended audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise the information to be communicated using contemporary structures, techniques and practices

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify, evaluate and select the media resources available to use for the presentation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise and prepare structured and coherent presentation aids in advance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check resources and presentation aids prior to the presentation to ensure that they are functioning properly

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make the presentation as planned, providing appropriate responses to the reactions and feedback from the audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate the outcomes of the presentation and act upon the findings

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in negotiations

  1. Make adequate preparation and planning for the negotiation
  2. Select a suitable negotiation strategy in accordance with the purpose, including the location, time and approach to be taken
  3. Conduct negotiations in accordance with the planned approach
  4. Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
  5. Follow-up actions arising from the negotiations, including further discussions with the parties, if necessary
  6. Document outcomes of the negotiation
Make adequate preparation and planning for the negotiation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select a suitable negotiation strategy in accordance with the purpose, including the location, time and approach to be taken

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct negotiations in accordance with the planned approach

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow-up actions arising from the negotiations, including further discussions with the parties, if necessary

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document outcomes of the negotiation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1 Plan and prepare to communicate information

1.1 Access, interpret and apply communication documentation and ensure the work activity is compliant

1.2 Identify the means of communication available to share information

1.3 Determine what needs to be communicated and the intended audience requirements

1.4 Determine the barriers to communication and how any problems can be solved

2 Communicate information verbally

2.1 Analyse and clarify the purpose of the verbal communication with the other parties

2.2 Adopt a verbal communication style to match the communication purpose and audience

2.3 Deliver information verbally to others in English that is clear, concise and explicit

2.4 Verify the information is received by others to ensure it has been received accurately and understood

2.5 Listen carefully and intently to oral information that is received from others

2.6 Confirm accuracy of information received with the speaker

3 Communicate information in writing

3.1 Analyse and confirm the purpose or objective of the written communication

3.2 Format and present the document according to current Industry and enterprise practice

3.3 Organise the document logically so it is structured and balanced according to the purpose, audience and context

3.4 Written language is applicable to the communication purpose and audience

3.5 Written information is clear, succinct and explicit

3.6 Conclusions reached are logically justified and reflect the purpose of the written communication

3.7 Effectively complete preparation and the communication process within any specified time frame

4 Achieve meeting outcomes

4.1 Prepare for the meeting and ensure all requirements are covered in a timely and effective manner

4.2 Clarify the purpose of the meeting with all of those participating

4.3 Conduct the meeting effectively and address objectives and required outcomes

4.4 Record accurately the outcomes of the meeting and promptly provide minutes of the meeting to all participants

4.5 Document accurately all required action flowing from decisions reached at the meeting

4.6 Notify promptly persons responsible for implementing action from decisions at the meeting and confirm in writing details of the required action

4.7 Take appropriate follow-up action to ensure that all decisions of the meeting are acted upon as required

5 Make a presentation

5.1 Identify and clarify the purpose of the presentation and confirm with the intended audience

5.2 Organise the information to be communicated using contemporary structures, techniques and practices

5.3 Identify, evaluate and select the media resources available to use for the presentation

5.4 Organise and prepare structured and coherent presentation aids in advance

5.5 Check resources and presentation aids prior to the presentation to ensure that they are functioning properly

5.6 Make the presentation as planned, providing appropriate responses to the reactions and feedback from the audience

5.7 Evaluate the outcomes of the presentation and act upon the findings

6 Participate in negotiations

6.1 Make adequate preparation and planning for the negotiation

6.2 Select a suitable negotiation strategy in accordance with the purpose, including the location, time and approach to be taken

6.3 Conduct negotiations in accordance with the planned approach

6.4 Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required

6.5 Follow-up actions arising from the negotiations, including further discussions with the parties, if necessary

6.6 Document outcomes of the negotiation

Required Skills and Knowledge

1 Plan and prepare to communicate information

1.1 Access, interpret and apply communication documentation and ensure the work activity is compliant

1.2 Identify the means of communication available to share information

1.3 Determine what needs to be communicated and the intended audience requirements

1.4 Determine the barriers to communication and how any problems can be solved

2 Communicate information verbally

2.1 Analyse and clarify the purpose of the verbal communication with the other parties

2.2 Adopt a verbal communication style to match the communication purpose and audience

2.3 Deliver information verbally to others in English that is clear, concise and explicit

2.4 Verify the information is received by others to ensure it has been received accurately and understood

2.5 Listen carefully and intently to oral information that is received from others

2.6 Confirm accuracy of information received with the speaker

3 Communicate information in writing

3.1 Analyse and confirm the purpose or objective of the written communication

3.2 Format and present the document according to current Industry and enterprise practice

3.3 Organise the document logically so it is structured and balanced according to the purpose, audience and context

3.4 Written language is applicable to the communication purpose and audience

3.5 Written information is clear, succinct and explicit

3.6 Conclusions reached are logically justified and reflect the purpose of the written communication

3.7 Effectively complete preparation and the communication process within any specified time frame

4 Achieve meeting outcomes

4.1 Prepare for the meeting and ensure all requirements are covered in a timely and effective manner

4.2 Clarify the purpose of the meeting with all of those participating

4.3 Conduct the meeting effectively and address objectives and required outcomes

4.4 Record accurately the outcomes of the meeting and promptly provide minutes of the meeting to all participants

4.5 Document accurately all required action flowing from decisions reached at the meeting

4.6 Notify promptly persons responsible for implementing action from decisions at the meeting and confirm in writing details of the required action

4.7 Take appropriate follow-up action to ensure that all decisions of the meeting are acted upon as required

5 Make a presentation

5.1 Identify and clarify the purpose of the presentation and confirm with the intended audience

5.2 Organise the information to be communicated using contemporary structures, techniques and practices

5.3 Identify, evaluate and select the media resources available to use for the presentation

5.4 Organise and prepare structured and coherent presentation aids in advance

5.5 Check resources and presentation aids prior to the presentation to ensure that they are functioning properly

5.6 Make the presentation as planned, providing appropriate responses to the reactions and feedback from the audience

5.7 Evaluate the outcomes of the presentation and act upon the findings

6 Participate in negotiations

6.1 Make adequate preparation and planning for the negotiation

6.2 Select a suitable negotiation strategy in accordance with the purpose, including the location, time and approach to be taken

6.3 Conduct negotiations in accordance with the planned approach

6.4 Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required

6.5 Follow-up actions arising from the negotiations, including further discussions with the parties, if necessary

6.6 Document outcomes of the negotiation

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant documentation, policies and procedures

demonstrates completion of communicating information that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

applying technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes

identifying barriers to communication and strategies to reduce barriers

speaking and communicating verbally with supervisors and other employees to provide information and confirm meaning

questioning and actively listening to others, for example when obtaining information on technical working practices

conducting/chairing and preparing including setting the agenda for one (1) meeting, reviewing previous minutes, determining action on agenda items, involving and engaging others in the communication throughout the meeting, assigning responsibilities for agenda items, preparing minutes of the meeting, following up on actions

participating in one (1) meeting including asking questions and providing responses

making one (1) formal presentation of meaningful information to others

writing one (1) negotiation strategy plan, participating in a negotiation meeting and documenting negotiation outcomes

The candidate must demonstrate knowledge of communicating information through:

relevant Industry based communication requirements and systems

topic or subject area which is the target for the communication

knowledge of the factors for effective oral communication

site conventions and requirements for written communications including report writing

meeting procedures and follow-up requirements

conducting a presentation

basic negotiating techniques and their application