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Evidence Guide: RIICOM302D - Communicate workplace information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIICOM302D - Communicate workplace information

What evidence can you provide to prove your understanding of each of the following citeria?

Gather and interpret information

  1. Access, interpret and apply communication documentation and ensure the work activity is compliant
  2. Access information and data from a variety of information sources and communication systems
  3. Seek additional necessary information
  4. Interpret and apply correct information
Access, interpret and apply communication documentation and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access information and data from a variety of information sources and communication systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek additional necessary information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and apply correct information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information

  1. Analyse and confirm the purpose of the communication with others
  2. Participate in meetings and other information sharing events
  3. Organise the communication logically so it is structured and balanced according to the purpose, audience and context
  4. Deliver information that is clear, succinct and unambiguous, ensuring the language is applicable to the communication purpose and audience
  5. Ask questions of the audience and confirm meaning of information
  6. Listen actively to verbal information provided by others
  7. Communicate appropriate responses to questions, reactions and feedback provided by the audience
Analyse and confirm the purpose of the communication with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in meetings and other information sharing events

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise the communication logically so it is structured and balanced according to the purpose, audience and context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver information that is clear, succinct and unambiguous, ensuring the language is applicable to the communication purpose and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask questions of the audience and confirm meaning of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listen actively to verbal information provided by others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate appropriate responses to questions, reactions and feedback provided by the audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in informal negotiations

  1. Make adequate negotiation and planning preparations
  2. Confirm the purpose or objective of the negotiations
  3. Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time
  4. Carry out negotiations in a collaborative manner
  5. Recognise and allow for compromise whilst maintaining non-negotiable standards
  6. Conclusions reached are logically justified and reflect the purpose of the discussion
  7. Follow-up actions, including documentation and further discussions with the parties
Make adequate negotiation and planning preparations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the purpose or objective of the negotiations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out negotiations in a collaborative manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and allow for compromise whilst maintaining non-negotiable standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conclusions reached are logically justified and reflect the purpose of the discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up actions, including documentation and further discussions with the parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1 Gather and interpret information

1.1 Access, interpret and apply communication documentation and ensure the work activity is compliant

1.2 Access information and data from a variety of information sources and communication systems

1.3 Seek additional necessary information

1.4 Interpret and apply correct information

2 Communicate information

2.1 Analyse and confirm the purpose of the communication with others

2.2 Participate in meetings and other information sharing events

2.3 Organise the communication logically so it is structured and balanced according to the purpose, audience and context

2.4 Deliver information that is clear, succinct and unambiguous, ensuring the language is applicable to the communication purpose and audience

2.5 Ask questions of the audience and confirm meaning of information

2.6 Listen actively to verbal information provided by others

2.7 Communicate appropriate responses to questions, reactions and feedback provided by the audience

3 Participate in informal negotiations

3.1 Make adequate negotiation and planning preparations

3.2 Confirm the purpose or objective of the negotiations

3.3 Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time

3.4 Carry out negotiations in a collaborative manner

3.5 Recognise and allow for compromise whilst maintaining non-negotiable standards

3.6 Conclusions reached are logically justified and reflect the purpose of the discussion

3.7 Follow-up actions, including documentation and further discussions with the parties

Required Skills and Knowledge

1 Gather and interpret information

1.1 Access, interpret and apply communication documentation and ensure the work activity is compliant

1.2 Access information and data from a variety of information sources and communication systems

1.3 Seek additional necessary information

1.4 Interpret and apply correct information

2 Communicate information

2.1 Analyse and confirm the purpose of the communication with others

2.2 Participate in meetings and other information sharing events

2.3 Organise the communication logically so it is structured and balanced according to the purpose, audience and context

2.4 Deliver information that is clear, succinct and unambiguous, ensuring the language is applicable to the communication purpose and audience

2.5 Ask questions of the audience and confirm meaning of information

2.6 Listen actively to verbal information provided by others

2.7 Communicate appropriate responses to questions, reactions and feedback provided by the audience

3 Participate in informal negotiations

3.1 Make adequate negotiation and planning preparations

3.2 Confirm the purpose or objective of the negotiations

3.3 Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time

3.4 Carry out negotiations in a collaborative manner

3.5 Recognise and allow for compromise whilst maintaining non-negotiable standards

3.6 Conclusions reached are logically justified and reflect the purpose of the discussion

3.7 Follow-up actions, including documentation and further discussions with the parties

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implementing the requirements, procedures and techniques for communicate in the workplace including:

research and interpretative skills to locate, interpret and applies relevant operational information

technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes

questioning and active listening skills, for example when obtaining information on technical working practices

effective listening and interpersonal skills to enable effective communication in meetings and negotiations participating in meetings

demonstrates completion of communicating workplace information that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

preparing information accurately to be shared

delivering information that is clear, concise and unambiguous

asking questions to clarify meaning

respond to question clearly and appropriately

providing clear and informative feedback to others

planning for and participating in informal negotiations

The candidate must demonstrate knowledge of communicate workplace information:

the topic or subject area which is the target for the communication

effective oral communication

conventions and requirements for written communications including report writing

meeting procedures and follow-up requirements

basic negotiating techniques and their application