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Evidence Guide: SIBBCCS302A - Advise on beauty services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIBBCCS302A - Advise on beauty services

What evidence can you provide to prove your understanding of each of the following citeria?

Develop product knowledge.

  1. Develop and maintain knowledge of products, and convey to other staff members as required.
  2. Develop knowledge of services and treatments.
  3. Apply comparisons between treatments, and products and services.
  4. Demonstrate knowledge of competitors’ product, service and treatment range and pricing structure.
  5. Identify workplace product, service and treatment range.
Develop and maintain knowledge of products, and convey to other staff members as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop knowledge of services and treatments.

Completed
Date:

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Apply comparisons between treatments, and products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate knowledge of competitors’ product, service and treatment range and pricing structure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify workplace product, service and treatment range.

Completed
Date:

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Identify and recommend beauty products and services.

  1. Evaluate products and services and treatments according to type, environmental impact, client needs, characteristics and price range.
  2. Demonstrate features and benefits of products, services and treatments to clients to create a buying environment according to legal requirements.
  3. Apply detailed specialised knowledge of products, services and treatments to advise clients.
  4. Explain and clearly demonstrate products, services and treatments where applicable.
  5. Consistently take opportunities to advise or demonstrate to clients who are unfamiliar with aspects of beauty products and services.
Evaluate products and services and treatments according to type, environmental impact, client needs, characteristics and price range.

Completed
Date:

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Demonstrate features and benefits of products, services and treatments to clients to create a buying environment according to legal requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply detailed specialised knowledge of products, services and treatments to advise clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and clearly demonstrate products, services and treatments where applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consistently take opportunities to advise or demonstrate to clients who are unfamiliar with aspects of beauty products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying workplace policies and procedures and safe work practices in relation to advising on beauty services

recognising and managing contraindications

using effective questioning and active listening techniques to consult, reassure and negotiate with clients, while maintaining discretion and confidentiality

applying product knowledge, including comparisons between products, to offer advice to clients

recommending products and services to clients, including the incorporation of detailed specialised product knowledge, and the ability to demonstrate products and services to provide advice to clients.

Context of and specific resources for assessment

Assessment must ensure:

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.

Assessment must ensure access to:

an environment, which includes as a minimum:

products and services from a professional beauty treatments range

a retail beauty products range

relevant workplace documentation including:

manufacturer's equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals, including workplace services and prices

a range of clients with different beauty requirements.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:

describing a range of products to other staff members

explaining and demonstrating products and services to clients

providing advice on products and services according to client needs

written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of a range of beauty services, including products, services and treatment needs of clients

completion of workplace documentation relevant to the provision of advice on beauty services

third-party reports from technical experts.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXSLS001A Sell products and services.

Required Skills and Knowledge

Required skills

The following skills must be assessed as part of this unit:

technical skills to:

identify client requirements and needs

provide product advice and demonstrate products or services where appropriate

customer service skills to:

sell products and services

deal with clients in a culturally appropriate manner

communication skills, including:

listening and questioning techniques

verbal and non-verbal communication skills

negotiation techniques

conflict resolution skills

problem-solving techniques

planning and organising skills to gather and organise information to develop and maintain product and service knowledge

literacy skills to research and analyse product information.

Required knowledge

The following knowledge must be assessed as part of this unit:

workplace policies and procedures in regard to selling products and services

effects and client benefits of a defined range of workplace beauty services and products

environmental impact of a defined range of workplace beauty services and products

manufacturers' listed contraindications for workplace product range

factors likely to affect suitability of each workplace treatment to clients' needs

causes of skin reactions or allergies in regard to treatments

specialist product knowledge, including:

specialised products in workplace range

warranties (where applicable)

corresponding benefits of various products

shelf life and use-by date

storage requirements

basic ingredients or materials contained in products and their environmental impact

features and use of products

corresponding or complementary products and services

stock availability

ordering procedures.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Products may include:

nail care

make-up

skin care

remedial

home care.

Services and treatments may include:

manicures and pedicares

facial services

body services

hair reduction services:

waxing

electrolysis

intense pulsed light (IPL) therapy

laser.

Comparisons may include:

treatment options

procedures and techniques

brand options

benefits and effects of various products

benefits and effects of service or treatment

projected outcomes

price

ingredients

possible adverse effects

contraindications.

Clients may include:

new or regular clients with routine or special needs

female or male clients

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Legal requirements may include:

federal, state or territory, and local health and hygiene regulations

skin penetration legislation

anti-discrimination legislation

consumer legislation.