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Evidence Guide: SIBBSPA503A - Provide spa therapies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIBBSPA503A - Provide spa therapies

What evidence can you provide to prove your understanding of each of the following citeria?

Manage spa therapies.

  1. Consult with client in a polite and friendly manner to review client'sspa program plan.
  2. Identify and record any variations to spa program plan.
  3. Confirm updated plan with client.
  4. Obtain written consent from client.
  5. Direct client preparation for treatment, ensuring client's modesty and privacy at all times.
  6. Use energy, water and other resources efficiently during spa treatments to reduce negative environmental impacts.
  7. Ensure that service culture and ambience of the spa environment are maintained at each stage of the program according to workplace standards.
Consult with client in a polite and friendly manner to review client'sspa program plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record any variations to spa program plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm updated plan with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain written consent from client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Direct client preparation for treatment, ensuring client's modesty and privacy at all times.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use energy, water and other resources efficiently during spa treatments to reduce negative environmental impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that service culture and ambience of the spa environment are maintained at each stage of the program according to workplace standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide wet room therapies.

  1. Follow workplace safety procedures for designated wet areas and wear recommended personal protective clothing for nominated services according to workplace practice.
  2. Select hydrotherapy equipment according to the spa program plan and set at correct temperature, following workplace procedures and manufacturer instructions.
  3. Check that client's understanding of the hydrotherapy process is clear.
  4. Use agreed treatment products nominated in the spa program plan.
  5. Check client's comfort and wellbeing at regular intervals during the treatment, according to workplace procedures.
  6. Recognise adverse reactions that occur during the treatment and take necessary action.
  7. Ensure treatment is carried out according to workplace treatment time frames.
  8. Assist client to safely vacate the hydrotherapy equipment at end of treatment, following workplace procedures and manufacturer instructions.
  9. Confirm client satisfaction with the treatment and ensure client spa program plan is up-to-date, easy to read and complete.
Follow workplace safety procedures for designated wet areas and wear recommended personal protective clothing for nominated services according to workplace practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select hydrotherapy equipment according to the spa program plan and set at correct temperature, following workplace procedures and manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that client's understanding of the hydrotherapy process is clear.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use agreed treatment products nominated in the spa program plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check client's comfort and wellbeing at regular intervals during the treatment, according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise adverse reactions that occur during the treatment and take necessary action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure treatment is carried out according to workplace treatment time frames.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to safely vacate the hydrotherapy equipment at end of treatment, following workplace procedures and manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm client satisfaction with the treatment and ensure client spa program plan is up-to-date, easy to read and complete.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide dry room therapies.

  1. Provide dry room treatments from the workplace range according to workplace procedures and manufacturer instructions.
  2. Use agreed body wrapping materialsand treatment products according to spa program plan.
  3. Check that client's understanding of the treatment process is clear.
  4. Prepare, apply and remove body wrapping materials and treatment products in accordance with manufacturer instructions.
  5. Minimise waste and avoid soiling the surrounding area when using and applying body wrapping materials and treatment products.
  6. Check client's comfort and wellbeing at regular intervals during the treatment, according to workplace procedures.
  7. Recognise adverse reactions that occur during the treatment and take necessary action.
  8. Ensure treatment is carried out according to workplace treatment time frames.
  9. Confirm client satisfaction with the treatment and ensure client's spa program plan is up-to-date, easy to read and complete.
Provide dry room treatments from the workplace range according to workplace procedures and manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use agreed body wrapping materialsand treatment products according to spa program plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that client's understanding of the treatment process is clear.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare, apply and remove body wrapping materials and treatment products in accordance with manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise waste and avoid soiling the surrounding area when using and applying body wrapping materials and treatment products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check client's comfort and wellbeing at regular intervals during the treatment, according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise adverse reactions that occur during the treatment and take necessary action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure treatment is carried out according to workplace treatment time frames.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm client satisfaction with the treatment and ensure client's spa program plan is up-to-date, easy to read and complete.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow post-treatment procedures.

  1. Monitor the client in a relaxing environment according to workplace procedures.
  2. Identify adverse effects and respond as required.
  3. Apply post-treatment products as required.
  4. Provide post-treatment care according to spa program plan, client needs and workplace procedures.
Monitor the client in a relaxing environment according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify adverse effects and respond as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply post-treatment products as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide post-treatment care according to spa program plan, client needs and workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on further treatments.

  1. Evaluate the outcomes of the spa program and make recommendations for further treatments.
  2. Advise client of suitable home-care products and appropriate lifestyle changes.
  3. Explain and demonstrate product use as required.
  4. Rebook client according to agreed spa program plan.
Evaluate the outcomes of the spa program and make recommendations for further treatments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client of suitable home-care products and appropriate lifestyle changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and demonstrate product use as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rebook client according to agreed spa program plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

interacting with clients in a polite and friendly manner

maintaining the ambience of the spa environment throughout the service

performing the required wet room therapies according to the range statement and within workplace service time frames

applying dry room treatments and products from the workplace range according to manufacturer instructions and within workplace service time frames

recognising and managing contraindications and adverse effects

recommending home-care products and future treatments to clients.

Context of and specific resources for assessment

Assessment must ensure:

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.

Assessment must ensure access to:

a spa services environment, which includes as a minimum:

shower and change facilities

wet treatment rooms

steam equipment

hydro tub

vichy shower or wet table or spa capsule (one unit)

dry treatment rooms

adjustable massage couches with safe working access for operator and equipment at head, foot and each side

electricity supply access to each spa treatment workstation

hot towel cabinet

appropriate detergent, disinfectant and cleaning materials for cleaning and sanitising stones and work area

relevant workplace documentation including:

manufacturer's equipment instructions

product instructions

manufacturer safety data sheets

workplace policies and procedures manuals

a range of clients seeking and experiencing spa treatments, including wet room and dry room therapies, requiring the use of products, treatments and equipment from a professional spa range.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the learner providing spa therapies over sufficient time to demonstrate handling of a range of contingencies, including:

confirming treatments and updating a spa program

performing the required wet room treatments according to the range statement and within workplace service time frames

applying dry room treatments and products from the workplace range

written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of the required skills and knowledge of this unit

completion of self-paced learning materials, including personal reflection and feedback from a trainer or supervisor

third-party reports from technical experts.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIBBBOS401A Perform body massage

SIBBSPA501A Work in a spa therapies framework

SIBBSPA502A Plan spa programs.

Required Skills and Knowledge

Required skills

The following skills must be assessed as part of this unit:

interpersonal and communication skills to:

develop a rapport with clients when conveying service and product advice

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

explain the features, benefits and application processes of services and products from the workplace range

technical skills to:

monitor client's comfort and wellbeing at regular intervals

safely use hydrotherapy equipment according to workplace procedures and manufacturer instructions

use body wrapping materials and products from the workplace range:

responding to contraindications and adverse effects

sequencing spa treatments to meet the needs of the client and make efficient use of staff and equipment

evaluate the outcomes of spa therapies, and recommend further treatments

literacy skills to read, comprehend and update spa program plans, relevant workplace documents and product ingredient or treatment information

numeracy skills to comprehend and achieve workplace treatment time frames.

Required knowledge

The following knowledge must be assessed as part of this unit:

detailed knowledge of the features and benefits of wet and dry room therapies in the workplace range

workplace policies and procedures in regard to selecting and sequencing spa treatments

workplace procedures for minimising water usage

ingredients in relevant spa treatment products, particularly in regard to their likely effects on the skin

appearance and management of contraindications and adverse effects

pre-treatment and post-treatment requirements for recommended spa treatments

anatomy and physiology of the skin and skin structures as they relate to spa treatments

basic nutrition and the relationship between nutrition and healthy skin, particularly foods which may have an effect on the skin or which may be contraindicated in combination with relevant skin conditions or products used in a spa treatment procedure.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Consultation may include:

questioning

visual examination

review of client records.

Clients may include:

new or regular clients with routine or special needs

female or male clients

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Spa program plan may include:

single or multiple treatments

sequencing of treatments

duration of treatments

products

equipment

contraindications

special needs

post-treatment care.

Variations may include:

changes in client's physical condition

changes in client's requirements.

Client preparation may include:

disrobing

showering.

Ambience of the spa environment may include:

lighting and colours

relaxation background music or sounds

quiet areas and general noise management

perfumed oils or candles

decaffeinated and herbal refreshments

cool drinks

snack service.

Designated wet areas may include:

individual wet treatment rooms

shared wet areas.

Hydrotherapy equipment must include:

steam

hydro tub

vichy shower or wet table or spa capsule

hot towel cabinet.

Hydrotherapy equipment may include:

flotation

underwater massage

sauna

spa pool

mineral or sea water pools.

Treatment products may include:

milk products

salt

oils

aromatherapy oils.

Adverse reactions may include:

dizziness

nausea

skin irritation

headache.

Necessary action may include:

adjusting treatment

discontinuing treatment

encouraging client to seek medical advice

informing relevant members of staff

facilitating first aid.

Dry room treatments from the workplace range may include:

dry brushing or other methods of exfoliation

wraps

packs

massage

hot and cold rocks.

Body wrapping materials and treatment products may include:

material, such as:

fabric

plastic wrap

foil wrap

products, such as:

exfoliants

muds

clays

algae.

Adverse effects may include:

erythema or inflammatory reaction to treatments or products

skin blemishes due to massage stimulation

allergic reactions of the skin or body to treatments or products

reaction to changes in body temperature.

Post-treatment products may include:

facial moisturisers

body lotions.

Post-treatment care may include:

hydration

thermoregulation.

Outcomes may include:

appearance of treatment area or areas

client's expressed sense of wellbeing

relaxation.

Further treatments may include:

facial treatments

body treatments

spa treatments.

Home-care products may include:

skin care

body care

pre-blended aromatic oils

nutritional supplements.

Lifestyle changes may include:

improved diet

sun protection

reduced alcohol or tobacco consumption

exercise

meditation.