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Evidence Guide: SIBXCCS201A - Conduct financial transactions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIBXCCS201A - Conduct financial transactions

What evidence can you provide to prove your understanding of each of the following citeria?

Operate point-of-sale equipment.

  1. Operate point-of-sale equipment according to design specifications.
  2. Open and close point-of-sale terminal according to workplace policies and procedures.
  3. Clear point-of-sale terminal and transfer tender according to workplace policies and procedures.
  4. Conduct cash handling according to workplace security procedures.
  5. Maintain supplies of change and cash float in point-of-sale terminal according to workplace policies and procedures.
  6. Attend to active point-of-sale terminals according to workplace policies and procedures.
  7. Complete records of transaction errors according to workplace policies and procedures.
  8. Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
Operate point-of-sale equipment according to design specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Open and close point-of-sale terminal according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear point-of-sale terminal and transfer tender according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct cash handling according to workplace security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain supplies of change and cash float in point-of-sale terminal according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Attend to active point-of-sale terminals according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete records of transaction errors according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain adequate supplies of dockets, vouchers and point-of-sale documents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform point-of-sale transactions.

  1. Complete point-of-sale transactions according to workplace policies and procedures and relevant legislation.
  2. Identify and apply workplace procedures in respect to cash and non-cash transactions.
  3. Identify and apply workplace policies and procedures in regard to exchanges and returns.
  4. Enter information into point-of-sale equipment.
  5. Verbally state total price and amount of cash received to client, and tender correct change.
Complete point-of-sale transactions according to workplace policies and procedures and relevant legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply workplace procedures in respect to cash and non-cash transactions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and apply workplace policies and procedures in regard to exchanges and returns.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter information into point-of-sale equipment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbally state total price and amount of cash received to client, and tender correct change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete sales.

  1. Complete relevant client documentation.
  2. Process sales transactions in a timely manner or direct clients to point-of-sale terminals according to workplace policies and procedures.
Complete relevant client documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process sales transactions in a timely manner or direct clients to point-of-sale terminals according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove takings from register or terminal.

  1. Balance register or terminal at designated times according to workplace policies and procedures.
  2. Separate cash float from takings prior to balancing, and secure according to workplace policies and procedures.
  3. Supply change to register or terminal according to workplace policy.
  4. Determine register or terminal reading or print out.
  5. Remove and transport cash and non-cash documents according to workplace security policies and procedures.
Balance register or terminal at designated times according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Separate cash float from takings prior to balancing, and secure according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply change to register or terminal according to workplace policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine register or terminal reading or print out.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove and transport cash and non-cash documents according to workplace security policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile takings.

  1. Count cash and calculate non-cash documents.
  2. Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings.
Count cash and calculate non-cash documents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applying relevant legislation, including consumer law

operating point-of-sale equipment according to manufacturer instructions and workplace procedures

applying workplace policies and procedures in regard to cash handling and point-of-sale transactions in a personal services environment

using time effectively.

Context of and specific resources for assessment

Assessment must ensure:

that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines

that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.

Assessment must ensure access to:

an environment, which includes as a minimum:

a reception desk

telephone

a retail display area

a point-of-sale system, including credit card and EFTPOS

a computer with a salon software system

financial transactions dockets and slips

sample debit and credit card vouchers

recording and tally sheets

relevant workplace documentation including:

manufacturer's equipment instructions

product instructions

workplace policy and procedure manuals in regard to conducting financial transactions

a range of clients with different transaction requirements.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:

handling cash transactions with clients according to workplace security procedures

recording transaction errors according to policies and procedures

balancing register or terminal at designated times

counting cash

recording takings

written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of workplace financial procedures

completion of workplace documentation relevant to conducting financial transactions

third-party reports from technical experts.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIBXCCS202A Provide service to clients

SIRXCOM001A Communicate in the workplace.

Required Skills and Knowledge

Required skills

The following skills must be assessed as part of this unit:

technical skills to use point-of-sale equipment and apply procedures, including the following:

registers

calculators

EFTPOS

credit cards

electronic scanners

lay-by

credits and returns

customer refunds

time-management skills to complete tasks in a set time frame

verbal and non-verbal communication skills appropriate to a service environment

numeracy skills to:

calculate a total price

count cash

balance point-of-sale terminal

tender correct change.

Required knowledge

The following knowledge must be assessed as part of this unit:

cash handling procedures, including:

opening and closing point-of-sale terminal

clearing terminal and transferring tender

maintaining cash float

tendering change

counting cash

calculating non-cash documents

balancing point-of-sale terminal

recording takings

securing cash and non-cash transactions

determining change required and denominations of change

relevant health and hygiene regulations and requirements

relevant legislative requirements, including consumer law and occupational health and safety regulations

workplace policies and procedures in regard to client service and point-of-sale techniques.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Point-of-sale equipment may include:

manual:

cash register

credit card equipment

electronic:

terminal and screen

bar code scanner

EFTPOS equipment.

Workplace policies and procedures may include:

operation of point-of-sale equipment

cash handling security

sales transactions

staffing

health and hygiene requirements.

Cash handling may include:

opening and closing point-of-sale terminal

clearing terminal and transferring tender

maintaining cash float

tendering change

counting cash

calculating non-cash documents

balancing point-of-sale terminal

ensuring security of cash and non-cash transactions

recording takings.

Point-of-sale transactions may include:

EFTPOS

cheques

credit cards

smart cards

lay-by

credits and returns

customer refunds

gift vouchers.

Relevant legislation may include:

consumer legislation

privacy legislation

GST regulations

occupational health and safety legislation.

Clients may include:

new or regular clients with routine or special needs

male or female clients

people from a range of social, cultural and ethnic backgrounds with varying physical and mental abilities.

Client documentation may include:

order forms

gift vouchers

invoices

receipts.