The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan and organise the work of a personal services team.
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Develop and promote organisation's personal services values, goals, objectives and workplace procedures. Completed |
Evidence:
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Establish and communicate service procedures that reflect the organisation's personal service values, goals, objectives and workplace culture. Completed |
Evidence:
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Explain the role and importance of personal service within the organisation's strategic and business goals to the workplace team. Completed |
Evidence:
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Promote the importance of each team member's role, responsibilities and accountabilities in delivering effective personal service. Completed |
Evidence:
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Apply techniques to engage team members in planning and organising their personal services work. Completed |
Evidence:
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Allocate work to utilise strengths and attributes of the individuals that make up the team. Completed |
Evidence:
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Motivate team members to work together to raise their personal service performance. Completed |
Evidence:
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Ensure delivery of quality personal service.
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Give team members support and direction when they need help. Completed |
Evidence:
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Encourage team members to work together to improve personal service. Completed |
Evidence:
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Assist team members to overcome difficulty in meeting personal service standards, using leadership, supervision, coaching and mentoring. Completed |
Evidence:
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Identify and provide information, support and resources required by the team in order to provide quality customer service. Completed |
Evidence:
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Review, adjust and improve personal service practice.
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Develop and use strategies to monitor progress in achieving service targets. Completed |
Evidence:
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Develop and use strategies to achieve and interpret client feedback and share information with team members. Completed |
Evidence:
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Check that team members understand what action is required to improve their own approach to personal service and why that is important. Completed |
Evidence:
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Identify where personal service could be improved through staff training and development. Completed |
Evidence:
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Organise and monitor personal services team development and training activities. Completed |
Evidence:
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Develop, procure and use resources effectively to provide quality personal services to clients. Completed |
Evidence:
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Manage records, reports and recommendations within the organisation's systems and processes. Completed |
Evidence:
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