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Evidence Guide: SIFBCR013A - Coordinate the collection or memorialisation of cremated remains

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFBCR013A - Coordinate the collection or memorialisation of cremated remains

What evidence can you provide to prove your understanding of each of the following citeria?

Identify wishes of family.

  1. Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.
  2. Identify and respect any social, cultural and religious considerations, requirements and rituals of family.
  3. Assist family to determine collection or memorialisation arrangements that best suit its needs.
Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.

Completed
Date:

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Identify and respect any social, cultural and religious considerations, requirements and rituals of family.

Completed
Date:

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Assist family to determine collection or memorialisation arrangements that best suit its needs.

Completed
Date:

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Arrange for collection of cremated remains.

  1. Locate cremated remains and prepare according to family requirements.
  2. Obtain appropriate vessel or container for cremated remains according to family requirements and workplace policies and procedures.
  3. Obtain, complete and file documentation according to relevant legislation and workplace policies and procedures.
  4. Issue cremated remains to designated person as required after completing relevant documentation according to relevant legislation.
Locate cremated remains and prepare according to family requirements.

Completed
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Obtain appropriate vessel or container for cremated remains according to family requirements and workplace policies and procedures.

Completed
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Obtain, complete and file documentation according to relevant legislation and workplace policies and procedures.

Completed
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Issue cremated remains to designated person as required after completing relevant documentation according to relevant legislation.

Completed
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Arrange for memorialisation of cremated remains.

  1. Determine suitable time for memorialisation in consultation with family.
  2. Liaise with appropriate staff to arrange for memorialisation and communicate requirements.
  3. Identify and confirm appropriate memorial site according to family requirements and workplace policies and procedures.
  4. Arrange for manufacture of memorial plaque according to workplace policies and procedures.
  5. Check and complete relevant documentation according to relevant legislation and workplace policies and procedures.
Determine suitable time for memorialisation in consultation with family.

Completed
Date:

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Liaise with appropriate staff to arrange for memorialisation and communicate requirements.

Completed
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Identify and confirm appropriate memorial site according to family requirements and workplace policies and procedures.

Completed
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Arrange for manufacture of memorial plaque according to workplace policies and procedures.

Completed
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Check and complete relevant documentation according to relevant legislation and workplace policies and procedures.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to sensitively liaise with and determine family's requirements and arrange memorialisation or collection of remains

use of sensitive and empathetic verbal and non-verbal communication with the bereaved before and during memorialisation or collection and clear and accurate communication with colleagues

accurate completion of all documentation

coordinating the collection or memorialisation of cremated remains on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate communication equipment, computers, printers, information programs, records systems and software programs currently used in funeral services industry to coordinate memorialisations

interaction with diverse client types to allow candidate to respond to range of memorialisation requirements and client requests

access to appropriate vessels for cremated remains.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate advising range of clients on collection and memorialisation options and arranging for conduct of required service in a manner consistent with accepted funeral services industry standards

written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures regarding the collection or memorialisation of cremated remains

review of workplace documents completed by candidate

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFBCR015A Memorialise cremated remains.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

Required skills

communication skills, including clear and direct communication and active listening and questioning techniques to confirm family requirements and advise on memorialisation options

customer service skills to maintain confidentiality of client information

literacy and numeracy skills to identify, interpret and complete required documentation

organisational and time management skills to complete required tasks according to client requirements and workplace policies and procedures.

Required knowledge

crematorium operating procedures

social, religious and cultural differences and traditions in relation to memorialisation of cremated remains

professional funeral services industry parameters in dealing with the bereaved and the deceased's remains

broad working knowledge of relevant federal, state or territory, and local government legislation and regulations relating to collecting and memorialising cremated remains and associated documentation

workplace policies and procedures regarding collecting or memorialising cremated remains.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Family may include:

immediate family

extended family

designated people, including friends.

Social, cultural and religious considerations may include:

traditional expressions of grief and mourning

dress standards

cultural rituals to assist grieving

duration of mourning

behaviour appropriate to client beliefs

types of monuments

religious denomination

spiritual symbolism

inurnment procedures

taboos regarding death

choice and placement of flowers.

Workplace policies and procedures may include:

standard operating policies and procedures

standards and certification requirements

quality assurance procedures

OHS procedures

emergency procedures, including fire and accident procedures

security procedures.

Relevant legislation and regulations may include:

OHS

workers' compensation legislation and regulations

cemetery Acts and by-laws

Crematorium Acts

local government regulations

Lands Act

Births, Deaths and Marriages Registration

Coroner's Act

Public Health Act

Environment Protection Act

Worksafe Australia certification and standards

Privacy Acts.

Relevant documentation may include:

standard operating procedures

schedule running sheets

placement details

plaque placement slips.

Appropriate staff may include:

grounds people

gravediggers

maintenance workers.

Memorial site may include:

rose garden

columbarium wall

groves

pillars

trees

memorial rocks.