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Evidence Guide: SIFCCAC007 - Arrange and oversee viewings of cremations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFCCAC007 - Arrange and oversee viewings of cremations

What evidence can you provide to prove your understanding of each of the following citeria?

Arrange viewing of a cremation.

  1. Liaise with family to identify viewing requests and special needs.
  2. Assess request for viewing and respond to family.
  3. Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.
  4. Communicate viewing schedule and relevant information to family.
  5. Arrange viewing area, including first aid facilities according to family needs.
Liaise with family to identify viewing requests and special needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess request for viewing and respond to family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate viewing schedule and relevant information to family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing area, including first aid facilities according to family needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee viewing of a cremation.

  1. Escort family to viewing area at appropriate time.
  2. Explain proceedings to family using clear, sensitive and empathetic language.
  3. Monitor viewing of cremation, dealing with contingencies as required.
  4. Escort family from viewing area at appropriate time.
  5. Check and complete relevant documentation.
Escort family to viewing area at appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain proceedings to family using clear, sensitive and empathetic language.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor viewing of cremation, dealing with contingencies as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escort family from viewing area at appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and complete relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing of a cremation.

  1. Liaise with family to identify viewing requests and special needs.
  2. Assess request for viewing and respond to family.
  3. Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.
  4. Communicate viewing schedule and relevant information to family.
  5. Arrange viewing area, including first aid facilities according to family needs.
Liaise with family to identify viewing requests and special needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess request for viewing and respond to family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate viewing schedule and relevant information to family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing area, including first aid facilities according to family needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee viewing of a cremation.

  1. Escort family to viewing area at appropriate time.
  2. Explain proceedings to family using clear, sensitive and empathetic language.
  3. Monitor viewing of cremation, dealing with contingencies as required.
  4. Escort family from viewing area at appropriate time.
  5. Check and complete relevant documentation.
Escort family to viewing area at appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain proceedings to family using clear, sensitive and empathetic language.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor viewing of cremation, dealing with contingencies as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escort family from viewing area at appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and complete relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Arrange viewing of a cremation.

1.1 Liaise with family to identify viewing requests and special needs.

1.2 Assess request for viewing and respond to family.

1.3 Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.

1.4 Communicate viewing schedule and relevant information to family.

1.5 Arrange viewing area, including first aid facilities according to family needs.

2. Oversee viewing of a cremation.

2.1 Escort family to viewing area at appropriate time.

2.2 Explain proceedings to family using clear, sensitive and empathetic language.

2.3 Monitor viewing of cremation, dealing with contingencies as required.

2.4 Escort family from viewing area at appropriate time.

2.5 Check and complete relevant documentation.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Arrange viewing of a cremation.

1.1 Liaise with family to identify viewing requests and special needs.

1.2 Assess request for viewing and respond to family.

1.3 Liaise with appropriate personnel to identify and arrange viewing requirements, including social, cultural and religious needs.

1.4 Communicate viewing schedule and relevant information to family.

1.5 Arrange viewing area, including first aid facilities according to family needs.

2. Oversee viewing of a cremation.

2.1 Escort family to viewing area at appropriate time.

2.2 Explain proceedings to family using clear, sensitive and empathetic language.

2.3 Monitor viewing of cremation, dealing with contingencies as required.

2.4 Escort family from viewing area at appropriate time.

2.5 Check and complete relevant documentation.

Evidence of the ability to:

liaise with, and determine family viewing requirements and arrange viewing in keeping with these requirements

apply sensitive and empathetic verbal and nonverbal communication with the bereaved before and during viewing and clear

communicate effectively with colleagues to ascertain viewing arrangements.

Evidence of performance of arranging and oversee viewings of two or more cremations is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

crematorium operating procedures

social, religious and cultural differences and traditions in relation to viewing of cremations, including but not restricted to:

dress standards

cultural rituals to assist grieving

funeral rites according to religious denomination

taboos regarding death

strategies for dealing with contingencies in relation to viewings of cremations

workplace policies and procedures regarding viewing of cremations

federal, state or territory, and local government legislation and regulations relating to work health and safety/occupational health and safety, conduct of cremations and associated documentation

first aid procedures in relation to overseeing viewings of cremations

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.